Please wait for a site operator to respond.
You are now chatting with 'Dustin'
Dustin: Welcome to our online Customer Service! How may I assist you today?
5d: hello dustin
Dustin: Hello
5d: i had a bet that was graded incorrectly and i now have proof
5d: may i speak to someone in the grading department
Dustin: Can you please confirm your account number and password?
5d: XXXXXX
Dustin: I'm the one you need
5d: i didn't know if you were a diff dustin
5d: please look at this
5d: http://gfycat.com/MajorOldGodwit
5d: you'll see the fight was called at 2:39 to go in the 3rd
Dustin: http://mmajunkie.com/2014/09/ufc-fig...ficial-results
Dustin: http://en.wikipedia.org/wiki/UFC_Fig...re_vs._Mousasi
Dustin: It when over 2½
5d: will you look at the gif
5d: it's actual proof of what happened
Dustin: We have review many times
Dustin: No at all
5d: you won't look at what happened?
5d: i'm providing proof to you
Dustin: Nothing to do sir
5d: can i speak to tony or someone above you please?
Dustin: We base results on official sites, not on "gifs"
5d: you're mocking me when i'm providing video
Dustin: Not at all sir, I'm being processional
5d: quoting the word gifs implies something dustin
5d: can i speak to tony please?
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
5d: hello tony
Tony: greetings
Tony: rewind your DVR
5d: i've placed many bets and lost many deposits to you with never a request to speak to you
Tony: listen to what the ring announcer says
5d: i'm only asking what's fair
Tony: as that is what is offical
5d: i know that bruce buffer misspoke
5d: i understand what you're saying but will you please look at this
Tony: i already did
5d: http://gfycat.com/MajorOldGodwit
Tony: ring announcer is official
Tony: i don't care what link you have
5d: sigh
5d: you know that's not fair
Tony: ring announcer is official
Tony: i'm not here for fair
Tony: i'm here for right
5d: you're not here for fair?
5d: that's a bad quote
Tony: nope
Tony: if you wait a fair, goto a carnival
Tony: i'm here for the correct grade
5d: and that's an incorrect grade
Tony: and the correct grade is what the ring announcer says
Tony: if you say so
Tony: i'm not entitled to an opinion
Tony: i grade with what the man says
5d: so if bruce buffer misspeaks the facts don't matter
Tony: i don't think he misspoke
Tony: you do
5d: no he did
5d: this is bizarro world
Tony: sure, you say so
5d: i'm providing proof to you and you're disregarding it and mocking me
5d: i'm showing you what happened and you're saying it did
5d: you could at lease acknowledge he made a mistake
5d: ... unless you don't know how mma or the clock works i guess and just arguing from a position of authority
5d: it's a trivial amount of money to you that i'll prbly end up losing anyways and you're portraying a lack of integrity over it
5d: i'm showing what happened and you're saying 'if you say so'
5d: i know my business means little to you but i would hope you're integrity means something
Tony: i think its best we close your account
Tony: as i don't like your tone
5d: normally when i've read you closing people's accounts they've been idiots with you
Tony: today is a special day
5d: and i don't disagree in terms of closing the account, it'll save me money in the long run
Tony: good
Tony: one less issue in your life
Tony: have a good one
5d: again i know my business means nothing to you and i knew if i spoke to you this would prbly be the end result
5d: but normally i've given you credit in your back and forths with people
5d: here i don't see how anyone could read this and give you any
5d: i'm showing you what happened
5d: and you're closing my account
Tony: i know what happened
Tony: and i know what result was read
5d: yes bruce buffer misspoke
Tony: and i'm not here to make a judgement on a time
5d: and for that you're closing my account for me dare speak to tony
Tony: i'm here to grade as it was stated in the ring
Tony: i don't like you
Tony: i don't want you as a customer
Tony: so you're closed
5d: because i show a modicum of intelligence?
5d: why would you not like me?
Tony: i wasn't aware i had to provide you a list of reasons
5d: because you saw that i was able to run a minmum deposit into over 30 grand?
5d: yet i lost it back to you and more
5d: you don't have to provide a reason but obviously you're creating a foe here and unless you provide at least some reason it won't look good when this is broadcast to all outlets i can
Tony: all the more reason your account will remain closed
5d: sure
5d: you're closing my account ergo that's why you should close my account?
5d: that's not very logical
Tony: i don't like you
5d: because i'm smarter than you?
Tony: and then the threats took it from just closed
Tony: to closed permanently
Tony: of course you're smarter than me
Tony: when was that ever in question?
5d: but i do have a gambling problem and you have a lot more money than me so in life you obviously win
5d: that was never in question either I acknowledge
5d: i just thought you were more fair than this
5d: again if you want a fair go to the carnival ... i know i know
Tony: you're done here
Tony: have a good life
5d: i'm just left shaking my head
5d: so are you multiple people - whoever's on shift or are you one guy on an ego trip?
5d: it's bad business to close my account by the way - obv you're helping me in a roundabout way so i'm fine with it but i just don't understand the thought process
5d: i lose multiple thousands to you annually and you're closing my account because you don't like my tone
5d: basically that i dare talk to you in a straightforward manner - even though i was never disrespectful or petty
5d: i'd always talked up your site in any forum i'd visited as by far the best usa facing book

He never responded at this point

Wow, that's just horrible.
He doesn't even agree to review your claim, he just basically tells you to F off.

not really bad every book has set rules how they grade every bet and stick to it. but maybe if you were nicer theyd probably grade it correct as ufc official site even has it as under

Uh no they don't

WTF do you mean if I was nicer?

lol are you a rep from 5dimes?

what was i supposed to say? - 'please w/ a cherry on top Tony'

he was rude from the word go - it's kind of his M.O. to be a hardass

Well like you said numerous times it will help save you money.

Tony guy definitely hostile from get go, basically antagonizes you then decides to close the account because you question his rudeness. What an *******.

We had a thread like this a while back, Tony is clearly an *******, I had the same bet as you and pinny originally graded it as a win then changed it to a loss but when I disputed it they were at least polite while sticking to the 'we go by official time what actually happened doesnt matter' line

you gave him no choice

i think he could of made an acception without effecting his bottom line

Ultimately, he could've done whatever he waited

I was so drunk I can't believe I didn't have typos left and right

Like I said in my SBR thread that was deleted (shocking);

I knew, in all likelihood, I was committing the 5dimes equivalent of suicide by cop when I asked to speak to him

He seems like a jerk(and def shouldn't ban you) but it's hard to argue with their grading policy imo.

The biggest threat you can make to a gambler is to take away their action. Tony knows that so he comes out firing even when it's not in his own best interest to do which is classic Sadistic personality disorder.

Tony = Solved.

lol the dumb thing is there are plenty of sportsbooks he's just taking away his own revenue, not OP's action

so condescending, shady business

Lol @ this

Yeah, send your password in plaintext over chat! That's certainly in line with modern security protocols.

If Tony treats players this way, is there any doubt that when push comes to shove and 5Dimes needs to close, that he'll steal everybody's money?

Low spending, high maintenance customers are the nut low. Tony's policy of weeding them out seems optimal.

Def, not right. Sad to hear.

That policy might be, but their customer service policy is sub-optimal. Other people now reading this thread are put off from 5 dimes when they read this chat. If you want to get rid of the low spending, high maintenance customers (you shouldn't they form a big part of your customer base, maybe just don't allow them live chat or something) then at least do some fake 'we're sorry but we have to close your account due to x bull**** excuse'.

This is just nut low customer service, I've never heard of 5 dimes, but I now know that I'll never open an account with them if that's how they treat their customers. I'm sure this applies to other people reading this thread.

Unlucky man, go spend your money at a place where the staff will treat you like a human and where they appreciate your business a bit more.

Nah, nut low are sharps like PropPlayer that will consistently win money. You got a customer who doesn't know the rules of how they settle bets? It's worth paying your live chat people $5 or $10/hour to politely deal with them.

does anyone have a picture of tony?

General manager/ceo of 5dimes according to this report, his name is Tony Williams and in the chat log in this report he seems like a huge douch in general. Just google his name for more shady ass **** and lolbad chat logs.

http://sportsbettingsites.org/news/5...-balance-2500/

I don't think this is fair/accurate, you're apparently taking a single chat and extrapolating it out erroneously.

I had been a customer for 5+ years w/ nary a 'high maintenance' request. I didn't use any bonus program or the like because I preferred reduced juice. I also didn't want to draw attention to myself for these type of likely outcomes.

I think it's either that Tony recognized that I had a legit edge (albeit with poor money management choices) or was just flying off at the handle for whatever personal/happenstance reason - maybe he indeed chalked me up as high maintenance but that would be beyond a poor read. I really did run 50 bucks into 30+ grand via straight bets (not lucky parlays) and numerously ran it into 4 or 5 figures.

I don't know if Tony's admission that I'm smarter than him was legitimate or facetious but it might provide some insight into the closure. It reads as legitimate but I dunno.

As an aside, I also found it humorous that he escalated things from closed to permanently closed. Doesn't closed imply a permanent/non-temporary status? He was prbly just reaching for a bigger stick after blowing his load and was unsatisfied with my flippant response imo.

I knew how the grading worked fwiw and also knew that I was tilting at windmills - but I was drunk and I'm okay w/ being banned ... begrudgingly I admit this is what's best for me. I'm better off saving my shekels and making occasional Vegas trips with the aim of making a profit as opposed to seeking action to give me a rush during my otherwise mundane life.

The ease of clicking buttons leads to impetuous behavior, for me anyways.

American tho