Hi, I have the same problem and if i remember correctly it first occurred on 2nd of January 2013. The reason:

Hello XXXX,

In response to your message, we wish to let you know that the access to your player account is currently restricted so that our department in charge can make the necessary checks regarding your recent gaming sessions. As soon as we have any news about this, you will be surely notified right away.

Moreover, please be reminded that since you currently have €X on your balance, you can choose to withdraw your funds. If you’re interested, please let us know the amount you would like to withdraw and which payment method you would like to use so that we may inform our relevant department about your choice.

We thank you for your patience and understanding.

Best regards,

Sebastian
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To this date, there hasn't been any progress about this situation, I withdrew my bankroll but haven't got anything yet.

How is your situation??

closing this thread, post in new 2013 one.