Hello again,
It was great to see the feedback from all of you, and I hope and believe that we can have a productive dialogue going in the time to come. Of course, it will never be possible to satisfy everyone, but the input we are getting here is always taken into consideration when making decisions about the games.
I will look through the thread in the upcoming week, and aim to make a similar post next Friday.
Quote:
Originally Posted by Simplicity8
I now play hypers and don't mind the extra attention given to hypers, but to me it's strange that hypers show up in both the Turbo tab and the Hyper tab. I would think someone clicking on Turbo would like to play a turbo SNG, similarly to when someone clicks on Hyper they would like to play a hyper SNG.
The reason for this is that up until recently, there were users who had not upgraded their clients and as such could not see the ‘Hyper’ tab. This has now been resolved, so we will shortly moving the Hypers away from the ‘Turbo’ tab.
Quote:
Originally Posted by Gramps
it would be awesome for recreational players to have a another line of sub-tabs below the existing one so they could easily navigate to the games they want with one click.
If you go to an unfiltered lobby and click on the "Low" tab, for example, it's still brain-hurting chaos.
Holdem/Omaha/Mixed/Other Games/6-man/9-man/Knockout/Fifty50, etc. could help that cause.
I do recognize that there is room for improvement in our game filtering capabilities. We have plans in this area, but they do not involve a new sublevel of lobby tabs.
Quote:
Originally Posted by Mecastyles
sng lobbies are lagging 3 time again this week, every time in peak hours fix ur servers please
There can be many reasons for such lag. Sometimes the problem lies with us, but it is also possible that there are factors that are beyond our control that are responsible for the lag.
Additional information would be helpful here. There are multiple players reporting lag. What exactly are you experiencing? The more detail you can provide, the better. If someone has a video showing the lag, that would be best, but I understand that is a lot to ask.
Here are some specific questions you can answer to provide more detail:
What exactly happened? What did the player see?
Was there a long delay after action on the table?
What was the player trying to do?
Did logging in take a long time?
Was the opening of a window what was delayed? If yes, which window?
When did the issue happen, specifically?
What kind of game(s) was the player in at the time?
What other programs were running on the player's computer at the time? (browsers, games, other applications)?
It would also be very useful to get the log-files from your computer. This can tell us quite a lot of what exactly the problem was.
When this happens in the future, you can use the following procedure to report the problem to us:
1. Open the Main Lobby
2. Go to Help
3. Go to Log Files
4. Select "Save Log Files as ZIP..."
5. Save the file to your Desktop, you may have to navigate to the Desktop as the default location is the PokerStars Settings Folder
6. Write an email to
pokermanager@pokerstars.com, subject: "FAO StaffBryanS - Lag Issue"
7. Click on Attach File (or similar option)
8. Select the ZIP file located in your Desktop or wherever you chose to save the file
9. Click OK and send the email
Please note it is important that you send us these files as soon as you can as they are only kept on your hard drive for a period of one day.
Quote:
Originally Posted by Rusemandingo
Hi Baard. Just adding support for more buyin levels of 9m hypers. 30s go off regularly and even a half dozen 100s pop during the day. Adding a 15 level will make it easier for 7 regs to move up to the 30s. Not as important, but i think a 60 level would get ok traffic and help the 100s as well.
Looking forward to you guys giving this the attention it deserves. Thanks.
As I posted before, we have now added $15 9-Max Hypers. The $60 is not going to be added right now but we will review again at some point in the future.
Quote:
Originally Posted by jdawg91
Don't add higher BI 6m cash hypers, if you do, no higher than $300s
As stated before, this is also something that is under consideration, but no decision has been made at this time.
Quote:
Originally Posted by manndl
plz let us register to more than 1 plo8 or nlo8 s&g over 7dollar.
Traffic is allready bad plz dont kill all the action
For the time being, we do not intend to open more lobbies for these games. There is not a lot of liquidity so we feel that it is better to keep the focus on one tournament at a time. We have done detailed analysis when other games have been reduced to one lobby registering at a time and have found no indication that it has a significant adverse affect on registration. It does make the lobby much easier to browse though!