Quote:
Originally Posted by Larry Legend
Last I heard the requirements to have a Dunkins were really strict when it comes to franchises, so it wouldn't surprise me that with the issues you noted in your first post in regards to service, this owner/operator is currently below acceptable level of customer satisfaction and is unable to open more stores, or some other penalty.
If this person does genuinely own the store, then you should def be able to swindle a deal to get a free coffee to fill out the survey.
Btw, does anyone ever fill out these surveys?
I have come to really detest every form of hollow survey and transparent net-promoter-score response form. If you are providing great service or bad service there should be ample opportunities to measure it through things that are not intrusive and disruptive to your customers, increasing their happiness even more. That would be a great business idea if it isn't ubiquitous, which given how many surveys I'm sent after any type of support interaction it doesn't seem to be.
I effing HATE surveys, and no I don't take them unless I have something significant to say. Yes I'm pretty sure she's the owner but I just want to be left the uck alone.
About 6 months ago I go in there and she takes my picture with her iphone. (yes she really did) and then she says she's taking pictures of her regulars to put up on the wall. (WTF) then she said my pic didn't come out good, would I like to smile. I smile, she takes another pic and says "want to try again?" to which i said NO. I didn't even want to take the first pic! I swear I ain't making this **** up.