Quote:
Originally Posted by AsianNit
There seems to be some confirmation that they changed the recipe a bit around 2005/2006. Not sure about a more recent change.
I mean, that's hardly a confirmation. Just because that lady said she got a response saying they've changed it, does that make it true? The people who work in CS answering those emails certainly don't know the details. It would make a lot more sense to adjust the COGS by reducing the package size, which she noted they had already done.
It's also a very common psychology to notice 1 change (package size) and assume another (formula). I used to make a mentholated hand cream for a naturals company. It was mint green. At one point, they decided that the green dye used didn't fit within the 'naturals' branding, so they removed the green dye, which was in the formula at 0.01%. I can't count the number of customer complaints they got about 'changing the formula' and that the product didn't work anymore.