casino.ladbrokes.com didnot pay
On the 13.07.2012 I won 11588EUR in the Ladbrokes.com casino. I decided to cash it out next morning and went asleep. When I woke up I have found my account frozen and an e-mail which is saying that I shall send my documents for verification purposes. I have sent all the required documents right away while looking forward to a quick conclusion but there was no such luck.
In two days I’ve received one more e-mail saying that I need to send a copy of my credit card which was used for deposit and sent it as well.
Then I have contacted them every day during a week and every time they answered with the same, absolutely identical and standard copy-paste message aka “We are terribly sorry for the delay, but it’s our standard verification routine…etc.”, and the e-mails I’ve sent every time were different, with various questions which never been answered until now.
I have also created a topic at casinomeister.com and share with them the link, so they applied: “We are sorry you have chosen this way of solution, however we can understand you, and it is your right”.
After that they just started to ignore me.
So I decided to call them. I found their 24/7 support number, at the first application they answered: “we are busy right now and have no time for you, to solve your problems, please, call again”.
The next day I called again, this time they’ve listened to it all, I told them everything that happened they asked me for my phone number and said they gonna figure it out and call back. However, no one called back that day or any other day.
So I called for the third time, they only said again “we are terrible busy right now, we have no time for you, go **** yourself”.
I send one more e-mail about that issue, that no one called me back as promised, and, Oh miracle, I receive an e-mail in Russian language, which is asking for my phone number (which they must have in my profile since I left it while registering and have gave to the customer service while phone conversation), so they said that Russian support representative will contact me.
So I gave them my phone number again looking forward, but during two days no one has called.
Then I wrote them again and they ignored me again. Wrote them again, and received bad encoded e-mail full of ???????? instead of the normal text.
I continued writing them, and received one more e-mail: ”Unfortunately, your name and surname in your passport don’t match your name and surname written on your credit card”, please, give us a proof of your name spelling.
WTF? The name in the passport written in Russian letters and on the credit card English letters!
What kind of verification shall I send??? They will not tell me that, but rather ignore my e-mails.
What should I do about all that issue?