Lots of scumbags in IT. No way you should be paying this guy $30/hour let alone $115/hour. The hours are absurd as well. Any competent IT guy makes it so that everything is quickly reversible. There are tools to do this and he should be using them if he's charging more than $30/hour.
An IT guy earning more than $30/hour should also know how to competently do a ****ing Windows update and deal with any unexpected issues.
I say **** him. The $200/month for maintaining your computers should have included keeping up to date with Windows updates:
Quote:
Our server running windows 2008 r2 had not had windows updates installed in quite a while
Which he clearly has not been doing.
You don't get $115/hour for just hitting "update" on the OS and waiting for it to install. You get that money for competently and quickly handling anything that comes up.
Quote:
He described this as a high level problem that it is reasonable he wouldn't know how to fix.
He's a jerkoff. **** him. It doesn't take that long to hone in on a problem with Windows Update. Not in 2017 when you can google and seek expert help online.
I wouldn't pay him a cent of his bills. If he's charging $115/hour, then he's not poor, and on top of that he's not being fair on hours (a competent person would have done this in under 5 imo, it's one update on one server FFS), so screw him. No court in the world would award him his bill after that level of incompetence.
I mean, look at the sequence of events:
Paid monthly to maintain server
Does **** all and doesn't even keep it updated (this is the most basic of maintenance functions)
Comes in to do an update and can't handle any anomaly despite absurdly high pay $115/hour, which is ultra expert level
Screws it up and bills you 14 hours (the cost of a new computer) for absolutely no change
Because it's not updated (his fault as the maintainer), you get ransomware
He charges you to fix his ****up as well
Don't pay this man a penny.