Interesting. Was just searching for trup because something came up on my feed reminding me of it, and I found this document:
https://www.gov.im/media/1349489/gui...pplication.pdf
It is called: ISLE OF MAN
GAMBLING
SUPERVISION
COMMISSION
And it includes this example on the top of page 29.
In addition to the financial aspects of player protection, the Inspectorate will
look at the processes for handling player complaints and queries. As a
minimum they will expect to see a mechanism to record complaints where:
each complaint is date-stamped (e.g. 26 July 2010)
each complaint includes the player’s submission (if available) or a
summary of it (e.g. “A player on the site abused me for betting KK
into Trup QQ.” My ID is t***_**** and the player’s ID is n*****.” )
the resolution of the complaint is recorded (e.g. “unresolved”
So it made its way into a legal document of sorts?