PokerStars decides to hide rake in the fine print of tournament lobbies now! - Page 6 - Poker News

Player request: please hide my account balance from now on. I'm a poker player and want risk in everything I do. It will be a thrill when I try to buy in and see insufficient funds because BRM was impossible. Just think of all the additional deposits Lee!!

Quote

08-11-2017 , 02:47 AM

#127

SrslySirius

Animated Character

Join Date: Jun 2010 Posts: 4,357

That letter is amazing. I actually laughed out loud. I wonder if that's based on any sort of direction from Stars or if the CS staff in Bangladesh just make it up as they go.

Quote

08-11-2017 , 02:50 AM

#128

ike

Pooh-Bah

Join Date: Jan 2004 Posts: 5,635

Quote:

Originally Posted by SrslySirius

That letter is amazing. I actually laughed out loud. I wonder if that's based on any sort of direction from Stars or if the CS staff in Bangladesh just make it up as they go.

This is a compelling question! I encourage others to ask the same question and see if they get similar responses.

Quote

08-11-2017 , 02:55 AM

#129

illdonk

veteran

Join Date: Jul 2007 Posts: 2,997

Was that a real email from Stars Support? Really? With those words and reasons and everything? Really?

Quote

08-11-2017 , 03:06 AM

#130

ike

Pooh-Bah

Join Date: Jan 2004 Posts: 5,635

Yes, 100% unedited real reply. For completeness, my initial email was this:

Hi,

I've noticed that in the latest update to the client the rake is no longer immediately visible for tournaments and SNGs. Can you please explain the rationale for this change?

Thanks,
Ike

Quote

08-11-2017 , 03:18 AM

#131

illdonk

veteran

Join Date: Jul 2007 Posts: 2,997

It's nice that in this safe, corporate world the support team of a major company doesn't feel tied down by content-free, canned responses, and instead can just write whatever random crap pops into their heads.

Quote

08-11-2017 , 03:36 AM

#132

SrslySirius

Animated Character

Join Date: Jun 2010 Posts: 4,357

Quote:

Originally Posted by ike

This is a compelling question! I encourage others to ask the same question and see if they get similar responses.

I just tried, but got a copy/paste of Lee Jones' insulting "arithmetic" explanation.

Quote:

Hello Thomas,

Thank you for your email.

You are right - the display was indeed changed recently.

You may have noticed that we have changed our tournament lobby to show a single buy-in number (e.g. $33) rather than a “buy-in + fee” format (e.g. “$30 + $3”, or “$25 + $5 + $3” for bounty tournaments). The fact is that the PokerStars client is a great piece of software if you are a regular, experienced online poker player. If you are a newbie or an infrequent recreational player, “$25 + $5 + $3” looks like a pointless arithmetic test.

We are looking for every possible way to make our software friendlier to new players, and to increase transparency. I think we can all agree that:

“$25 is added to the prize pool; $5 is added to the bounty pool; $3 is retained by PokerStars”

Is far clearer and more transparent than “$25 + $5 + $3”, which means little to the uninitiated.

And yes, this information can now be found within the 'Structure' tab of the tournament itself.

We thank you for your feedback an hope that you can understand the reason for this change.

Please let us know if there is anything else we can assist you with.

Regards,

Oliver H
Stars Support

Quote

08-11-2017 , 08:25 AM

#133

lenC

Carpal \'Tunnel

Join Date: Mar 2008 Posts: 12,101

Quote:

Originally Posted by ike

Hello Isaac,

Thank you for contacting us.

Well, is part of the latest changes that we have been deploying.

Since our Stars Rewards program is not a traditional volume-based rakeback program, we don't see as important to display the rake at the tournaments anymore.

Also, we take into consideration our players feedback and sometimes this small changes are precisely the consequence of this feedbacks, however, management has the ultimate word about this.

If you are not happy with the change or you feel it affects you or anything else, please feel free to send your feedback or comments about it and we'll gladly review it.

Please note that under the tournament structure>Tournament Information>Buy-In: you will specified how much is going to the pot and how much is the rake back.

I hope this helps you clarify your doubts, however, please don't hesitate in contact us back should you require further assistance. We aim to please.

Regards,

Tatiana M.
Stars Support

I saw the first bit about us not needing to see the rake anymore coming a mile away. Gotta say, though, saying that we ourselves requested this and implying that we're responsible caught me off guard. Hats off to Tatiana (or whoever wrote the original), tough to write parody like this. Perhaps customer service isn't where your calling lies.

Quote

08-15-2017 , 02:12 PM

#134

watergun7

veteran

Join Date: Jun 2012 Posts: 2,796

It's now v hard to find info about rake on the stars website. But here:

https://www.pokerstars.uk/help/artic...anation/10604/

"The ‘entry fee’ is clearly indicated at time of tournament registration.
For example, a $10 + $1 buy-in tournament includes $10 contributed to the prize pool and $1 is charged as tournament fee for a total of $11 deducted from a player's account balance."

should be changed.

Quote

08-15-2017 , 02:30 PM

#135

Tutejszy

veteran

Join Date: Feb 2010 Posts: 2,633

holy ****, that letter is epic, nothing says "proffesional" like replying to your former representative with vague speculations expressed in broken english

Quote

08-15-2017 , 07:40 PM

#136

DarkMagus

Carpal \'Tunnel

Join Date: Jul 2007 Posts: 8,391

I do kind of understand why it's nice to have the total buyin as one number, clearly displayed. But they could put the breakdown directly underneath it. Instead they hide it in the fine print at the bottom of the last tab, which is exactly the opposite of "transparent".

Quote

08-15-2017 , 07:48 PM

#137

bazooka87

Carpal \'Tunnel

Join Date: Jan 2007 Posts: 22,049

Quote:

Originally Posted by ike

Since our Stars Rewards program is not a traditional volume-based rakeback program, we don't see as important to display the rake at the tournaments anymore.

Just when you think they can't dig the hole any further

Quote

08-16-2017 , 06:39 AM

#138

JohnRR

banned

Join Date: Aug 2017 Posts: 17

unless we stop playing there they can do whatever they want

Quote

08-16-2017 , 08:37 AM

#139

uradoodooface

banned

Join Date: May 2012 Posts: 2,381

LOL Stars support has changed since I played there. I think you have 3rd world support now guys, Stars aint what it used to be. The more of this I see the more I'm glad I can't play there.

Quote

08-18-2017 , 07:17 AM

#140

frommagio

Pooh-Bah

Join Date: Jan 2005 Posts: 4,453

Quote:

Originally Posted by ike

Good thinking. It's all cleared up now.

Hello Isaac,

Thank you for contacting us.

Well, is part of the latest changes that we have been deploying.

Since our Stars Rewards program is not a traditional volume-based rakeback program, we don't see as important to display the rake at the tournaments anymore.

Also, we take into consideration our players feedback and sometimes this small changes are precisely the consequence of this feedbacks, however, management has the ultimate word about this.

If you are not happy with the change or you feel it affects you or anything else, please feel free to send your feedback or comments about it and we'll gladly review it.

Please note that under the tournament structure>Tournament Information>Buy-In: you will specified how much is going to the pot and how much is the rake back.

I hope this helps you clarify your doubts, however, please don't hesitate in contact us back should you require further assistance. We aim to please.

Regards,

Tatiana M.
Stars Support

Well, this response certainly helped clarify my doubts.