Originally Posted by GamingFoSho
So after being told it was "confirmed" that my account had an active Iron man mid year bonus in an email from FTP, I have now been told that I am not eligable for that bonus. They then offered me the lowest possible Deal Me In Bonus. I sent them an email asking if they were seriously not going to honor what they told me in writing, and I am waiting for a response. If prior to FTP's relaunch, I could have scripted a worst case scenario regarding how FTP would treat me when I returned as a client, I don't think I could have come up with a reasonable scenario worse than what I have actually experienced!
Here is the response I received:
Thank you for your message.
We apologise for any previous misleading information provided.
All players are entitled to the Deal Me In Bonus whatever their previous bonus status was.
We've also verified the Iron Man Mid Year Bonus was never active in your player account.
Once again we apologise any misunderstood and inconvenience caused.
Full Tilt Support
So as I still have hundreds of $ tied up by the US DOJ, I was told I had an Iron mad mid year bonus "confirmed" plus the deal me in bonus. What do I actually recieve after returning to their site after the catastrophic results of playing on FTP previously? The lowest possible deal me in bonus ($200, far less that what I have tied up with the US DOJ) and a refusal to honor an email they wrote me, and an apology that amounts to "go kick rocks." In my lifetime I have dealt with a lot of companies who have made mistakes before. No other company has ever failed so miserably when attempting to make up for those mistakes.
I have always defended FTP as I believed the US gov was at fault for black Friday and my anger was directed squarely at the DOJ. I now have an equal level of disdaid for FTP.