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Old 11-08-2012, 10:48 PM   #5251
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Can someone please have a look at my account? I have been sending countless emails to try and get this resolved but no one seems to understand what I am saying. I AM SAYING, I CANNOT EVEN ACCEPT THE DEAL ME IN BONUS. IT DOES NOT APPEAR IN MY BONUS ACCOUNT! At the FTP client, when I went to requests -> Check my Bonus Offer, it states "We're sorry, but you do not currently have any bonus offers." I have also checked and verified at the "Iron Man Challenge Mid Year Bonus Page" that I DID NOT qualify for the Iron Man Mid-Year Bonus. CAN SOMEONE JUST HAVE A LOOK AT MY ACCOUNT AND SEE HOW I CAN ACCEPT THE DEAL ME IN BONUS AND GET IT TO EVEN JUST APPEAR IN MY BONUS ACCOUNT?

I REPEAT!! IT DOES NOT APPEAR IN MY BONUS ACCOUNT!!!

Super annoying that support@fulltiltpoker.com just replies with custom emails. Some don't address the queries at all. One reads: We checked your account as you asked us to, however all seems to be ok. Can you clarify on the part where you said "all seems to be ok?" At the FTP client, when I went to requests -> Check my Bonus Offer, it states "We're sorry, but you do not currently have any bonus offers." In my Bonus Account, it also does not appear. So how can I accept the bonus? Does this see, to be all ok to you?
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Old 11-08-2012, 10:50 PM   #5252
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by Vinny80 View Post
Am I the only one who still haven't received a deal me in bonus? I'm done clearing my ironman, but still no deal me in...
All players with an active Iron Man Mid-Year Bonus are eligible for the Deal Me In Bonus. If you clear your Iron Man Mid-Year Bonus in full before 23:59 ET on Thursday November 29th, you will receive your Deal Me In Bonus offer by 23:59 ET on Friday November 30th.
Players who have not cleared their bonus in full by this date will receive the Deal Me In Bonus offer by 23:59 ET on Thursday December 20th.
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Old 11-08-2012, 11:10 PM   #5253
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by CPT Aizen86 View Post
Can someone please have a look at my account? I have been sending countless emails to try and get this resolved but no one seems to understand what I am saying. I AM SAYING, I CANNOT EVEN ACCEPT THE DEAL ME IN BONUS. IT DOES NOT APPEAR IN MY BONUS ACCOUNT! At the FTP client, when I went to requests -> Check my Bonus Offer, it states "We're sorry, but you do not currently have any bonus offers." I have also checked and verified at the "Iron Man Challenge Mid Year Bonus Page" that I DID NOT qualify for the Iron Man Mid-Year Bonus. CAN SOMEONE JUST HAVE A LOOK AT MY ACCOUNT AND SEE HOW I CAN ACCEPT THE DEAL ME IN BONUS AND GET IT TO EVEN JUST APPEAR IN MY BONUS ACCOUNT?

I REPEAT!! IT DOES NOT APPEAR IN MY BONUS ACCOUNT!!!

Super annoying that support@fulltiltpoker.com just replies with custom emails. Some don't address the queries at all. One reads: We checked your account as you asked us to, however all seems to be ok. Can you clarify on the part where you said "all seems to be ok?" At the FTP client, when I went to requests -> Check my Bonus Offer, it states "We're sorry, but you do not currently have any bonus offers." In my Bonus Account, it also does not appear. So how can I accept the bonus? Does this see, to be all ok to you?
it's probably because you have a mid year bonus to clear first. go promotion(web)/on the left click iron man/scroll down and find the link to your mid year bonus
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Old 11-09-2012, 01:40 AM   #5254
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by genher View Post
it's probably because you have a mid year bonus to clear first. go promotion(web)/on the left click iron man/scroll down and find the link to your mid year bonus
I have already checked and verified at the "Iron Man Challenge Mid Year Bonus Page" that I DID NOT qualify for the Iron Man Mid-Year Bonus.
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Old 11-09-2012, 02:27 AM   #5255
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by CPT Aizen86 View Post
Can someone please have a look at my account? I have been sending countless emails to try and get this resolved but no one seems to understand what I am saying. I AM SAYING, I CANNOT EVEN ACCEPT THE DEAL ME IN BONUS. IT DOES NOT APPEAR IN MY BONUS ACCOUNT! At the FTP client, when I went to requests -> Check my Bonus Offer, it states "We're sorry, but you do not currently have any bonus offers." I have also checked and verified at the "Iron Man Challenge Mid Year Bonus Page" that I DID NOT qualify for the Iron Man Mid-Year Bonus. CAN SOMEONE JUST HAVE A LOOK AT MY ACCOUNT AND SEE HOW I CAN ACCEPT THE DEAL ME IN BONUS AND GET IT TO EVEN JUST APPEAR IN MY BONUS ACCOUNT?

I REPEAT!! IT DOES NOT APPEAR IN MY BONUS ACCOUNT!!!

Super annoying that support@fulltiltpoker.com just replies with custom emails. Some don't address the queries at all. One reads: We checked your account as you asked us to, however all seems to be ok. Can you clarify on the part where you said "all seems to be ok?" At the FTP client, when I went to requests -> Check my Bonus Offer, it states "We're sorry, but you do not currently have any bonus offers." In my Bonus Account, it also does not appear. So how can I accept the bonus? Does this see, to be all ok to you?
Yeah I'm in the same boat as you, I've emailed like you and got the same responses as you, but I did get one that they have forward my email to department. Can't remember the exact words but you get the drift.
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Old 11-09-2012, 02:31 AM   #5256
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Does the ironman bonus release at all once in or increments?
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Old 11-09-2012, 02:34 AM   #5257
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

first edge payment nice and early
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Old 11-09-2012, 02:39 AM   #5258
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

^^^ me too
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Old 11-09-2012, 02:50 AM   #5259
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by UnitedAs1 View Post
Yeah I'm in the same boat as you, I've emailed like you and got the same responses as you, but I did get one that they have forward my email to department. Can't remember the exact words but you get the drift.
Hey. So they forwarded your email to what department? And has your case been resolved?
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Old 11-09-2012, 02:57 AM   #5260
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Thumbs up Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

HI guys - can someone point me to a thread where i can find information about how much rakeback % the edge program equals please .

Thank you !

Last edited by 1234567/afterhack; 11-09-2012 at 03:03 AM.
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Old 11-09-2012, 03:05 AM   #5261
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by CPT Aizen86 View Post
Hey. So they forwarded your email to what department? And has your case been resolved?
no sorry, I didn't forward the email, ftp support forwarded it to some department they didn't state what department. Also no it hasn't I will see if they email me today and if not I will email them tomorrow morning to see what's up. BTW the forwarded 24 hours ago now.
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Old 11-09-2012, 03:06 AM   #5262
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

lol ok I got my first Edge rakeback payment today (Thursday Nov 8th, it's set for Thursdays) but I just clicked on "Choose Edge Reward Payday" and the days are all messed up. It says my next payment is Wed Nov 21st, even though it was already set to Thursdays. Also wtf, "If you click OK, your subsequent Edge Reward will be paid on Wednesday, Nov 28, 2012" even though the day selected is Thursday... just weird

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Old 11-09-2012, 03:09 AM   #5263
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by Reaper421 View Post
lol ok I got my first Edge rakeback payment today (Thursday Nov 8th, it's set for Thursdays) but I just clicked on "Choose Edge Reward Payday" and the days are all messed up. It says my next payment is Wed Nov 21st, even though it was already set to Thursdays. Also wtf, "If you click OK, your subsequent Edge Reward will be paid on Wednesday, Nov 28, 2012" even though the day selected is Thursday... just weird

I changed mine till next friday & I got paid today, functions must be buggy or not working.

Last edited by elendil200; 11-09-2012 at 03:15 AM.
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Old 11-09-2012, 03:10 AM   #5264
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

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Originally Posted by Richard88 View Post
first edge payment nice and early
Did you get a popup? I have it set on Fridays aswell but I don't think I've got it yet.
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Old 11-09-2012, 03:19 AM   #5265
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Hi all,

I ave tried searching for an answer but haven't had much luck and also emailed FTP who cut and paste response from website.

Can anyone confirm for me that existing FTP who have deposited in the past, deposit now on the rereleased site will get first deposit bonus up to $600??

Thanks,
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