Official FTP Relaunch Thread (OP updated October 26, 2012)

[bleffo19]

yea me, but im not worried. i was one of the last ppl to receive some of the last few emails.

[Fountain Of Truth]

Yes it is from a Mac client. After the new update today.

[tehchipdonk]

haven't received the email yet, my last name is Y, if they are doing it by alphabetical order

[tiptopdog]

Originally Posted by EasyMoney92

Any ROW players not yet received email regarding balance/points/medals etc?

me neither

[ra]\\[dom]

Originally Posted by EasyMoney92

Any ROW players not yet received email regarding balance/points/medals etc?

Didnt get any email yet. I am sure it will come eventually.

[DavidNB]

Originally Posted by WhiteRabbito

will a transfer from a paired pokerstars account count as a deposit for reload bonuses?

no, it needs to be new money

[Sumun]

Originally Posted by tehchipdonk

haven't received the email yet, my last name is Y, if they are doing it by alphabetical order

Last name A and no mail yet.. anyway we are loggin into our accounts this week so just be patient

[Fountain Of Truth]

Not sure if this has been addressed anywhere, but does anyone know what happens in the following situation:

Player X is life banned from PokerStars for various offences including fraud

Same Player X has large balance on Full Tilt account (ROW)

Will Player X be able to log in to Full Tilt and withdraw his funds even though he is life banned from PokerStars?

[IWantYrCookies]

So I e-mailed support earlier about this issue and they finally sent my balance of both my cashier and points balance. The problem is they gave me the cashier balance which is incorrect by $4,000. I had two cheques, for $2,000 a piece, which remained in 'processing' status until the day Full Tilt Poker closed down. This $4,000 was never placed back into my account. I just e-mailed them back about this issue because they clearly stated that the money would be put back into my account. I will keep everyone posted.

[Vato]

Adding to what was posted before about linking accounts:

http://www.legalpokersites.com/blog/...rocess-begins/

[Sicarius]

Lol that last comment is awesome:

"In the meantime, Howard Lederer still does not know what happened."

[Sicarius]

Originally Posted by IWantYrCookies

So I e-mailed support earlier about this issue and they finally sent my balance of both my cashier and points balance. The problem is they gave me the cashier balance which is incorrect by $4,000. I had two cheques, for $2,000 a piece, which remained in 'processing' status until the day Full Tilt Poker closed down. This $4,000 was never placed back into my account. I just e-mailed them back about this issue because they clearly stated that the money would be put back into my account. I will keep everyone posted.

How did you manage this? I just emailed them, but support doesnt want to give me any info.

[IWantYrCookies]

Originally Posted by Sicarius

How did you manage this? I just emailed them, but support doesnt want to give me any info.

I'm very upset right now. I e-mailed them at approximately 3:30 pm from Ontario and they sent a reply stating my exact cashier and point balances. I had five figures in my account and my cashier balance is missing $4,000. I had two cheques for $2,000 a piece which were in 'processing' and never processed. I'm currently trying to work it out with support but they are telling me they are going to have to do a 'Bounced Cheque Inquiry.' This makes no sense because I NEVER received a single cheque and the cheques were never 'processed.' It clearly states on the website that this money would be placed back into my account. If I do not get a resolution from this I'm going to post the e-mails and other information. This should have been a very simple correction that was not made.

[IWantYrCookies]

I also PMed Shyam so hopefully he messages me back asap

[Sicarius]

they better have my 20k cashout in my account :O

gl resolving ur issue