Quote:
Originally Posted by nimbus
I had a chance to download my account history on FTP.
A check for a Black Friday withdrawal was never received. That money was not put back into my account
A $5k bonus that I was working on was never completed. The points were never returned to my account.
FTP has had over a year to get this corrected.
The company now operating FTP has had 90 days to deal with this, but it is not up to them to correct these problems. They don't have to give US players anything. All they have to work from is the same set of FTP's US Player account records as the DoJ has.
Quote:
Originally Posted by nimbus
I know that ROW players have had success in getting their "limbo" funds returned. However since US players can't generate any revenue, we're being ignored. My emails to FTP support have gone unanswered.
The new operators assumed liability for debt to ROW players. FTP isn;t ignorign US players, there is just not much they can do for them. The reasons they are treating US players differently go beyond the lack of revenue generated by US players. They also include the fact that ROW players generally were not being paid by shady payment processors, that the new operators never had any liability to US players, and that under the terms of the agreement under which they came to operate FT, the US government has sole responsibility for repaying US players.
Quote:
Originally Posted by nimbus
Talking to the DOJ will be a mess in the future. If the DOJ's info is the same as my downloaded account history it will be wrong.
While the DoJ will have all the records about your account that FTP has, they may also have records relating to the payment processors that FTP does not have. So, in terms of information available, talking to the DOJ should be no worse than talking to FTP, and may be better.
Quote:
Originally Posted by nimbus
I'd like an official response from FTP (Shyman Markus?) as to how to proceed. Show some professioanlism FTP and do the right thing.
LOL.
What do you expect anybody from FTP to be able to tell you beyond your accout hstory? They have your account records. They have no way of knowing what a payment processor did or didn't do. They have no responsibility for your money. They have kindly confirmed that FTP's records say the money went to the payment processor for you. If the money never reached you, that is between you and the DoJ to resolve.
This issue is yet another reason to LOL at those who say the FTP remission process is so simple, it should go quicker than average. The only way this gets resolved quickly is if the DoJ takes the line that people whose cashouts never arrived didn't lose that money due to FTP's fraud but due to some other reason (a separate fraud by a payment processor, business failure, etc.), and therefore it won't be covered by remission. I'd be hoping for a remission process that covered cashouts that never arrived, but I'd expect that to take a bit longer than one that didn't cover them.