Reading the beginning of the thread would answer your question.

You could make a case that it's the individuals' responsibility to file. However, we are talking about a known high-stakes player, in a foreign country, with security of the organizers present. Any reasonable company would make efforts here to help.

However, that's not the problem. The problem is that Pokerstars told Jeans they would report it to police, and TOLD HIM TO GO HOME. He asked them multiple times whether they had filed a report with police. They said yes, everything's ok, you don't have to do anything. A few weeks later he finds out nothing has been filed. The overall action looks like Pokerstars is in bed with the hotel to hack and later defraud players.

Later they come up with results of an investigation they did without police, but it amounts to "We have found something, and told police in another unrelated country about it, they surely will not act upon it but I hope you are happy now. After all you could have been injured, now wouldn't that have been worse?"

and they are returning to the same hotel to hold an event this year - after the hotel has been shown to be either incompetent about security or complicit in the crime.

so pokerstars/hotel lied, less than willing to help, incompetent, and (you fill in here whatever you are griping about). if that's what this thread is about then keep ranting but it won't help a bit with the ordeal this kid had to endure.

jeans thought that the hotel staff was involved, but wasn't suspicious, when ps told him, that hotel employes said the police was called. if the 'hotel staff was complicit in the crime' theory is true, why should hotel staff not lie to PS, when they try to cover up something?

ps pr-work was really bad, no doubt. but neither is it stars' responsibility to protect anyone's belongings, nor has ps law-enforcement powers. another thing: barcelona is a very important stop for the ept and ps can't just book a different hotel. i posted an article about the hotel security (or the lack of) in las vegas hotels itt ... but nobody wouldn't recommend cancelling the wsop.

so if anyone believe, that you're safer in another hotel, than keep reaching for the rainbow!

the big problem of 'our little poker world' is, that most of us try to find a scapegoat and hoping for a 'deus ex machina' to get rid of all our issues instead of thinking about a plan, that such incidents don't happen again.

fact is, that "hacker-groups" don't need insiders at a hotel or ps, to get into a room. If you have a hotel full of poker players, you don't need much time, to find out, where the high rollers are ... simple as that! It's like Shooting fish in a barrel.

And if organized crime is behind such attacks, they don't even need a major tournament to find your computer. if it's lucrative, they find out where a specific player lives and get into his house.

so stop thinking about possible scenarios, why it happened, and think about a solution to protect your stuff. if the community don't learn the lesson, that laptops are vulnerable, we will read such stories over and over again.


rant over

this have been done. To swedish players back in the days. Specifically the players from "linköping", where a bunch of IRL-friends that that emerged to the nosebleeds together that got hit.

People keep making the intentionally dishonest argument that Stars should not be expected to involve themselves in matters like this so they should be receiving no blame for what happened. Not only is that a stupid argument on it's own, but it also directly neglects the simple fact that:

Stars involved themselves in this matter.

Then they handled it about as corruptly as they possibly could. They lied over and over again, showed indifference towards everyone and everything associated with the break in. They refused to hold the hotel to account. They mislead Jens about the police and then lied to Jens and the general public in the aftermath.

If Pokerstars had intentions of acting ethically wrt this matter, they would have done so. Or they would have told Jens upfront that there was not much they could do because of jurisdiction issues, cowardice, indifference, whatever. They didn't. They offered their assistance to Jens and completely **** the bed while cozying up to and helping cover up for a hotel they have direct financial incentive to remain on good terms with.

---

If you can't (or in most cases, won't) understand the above facts, you have no business making pathetic and/or willfully ignorant posts in defense of Stars behavior. So stop, *******s.

Brilliantly stated.

Bump for answers.

big +

Over/Under line on no. of years this thread will be getting bumped for?

Not satisfied yet.

bump for Lee, maybe someone can link this to his play-money tables, since he and Pokerstars apparently consider that more important than the issues raised itt

Nothing to see here. Everything is hunky-dory!

You want a sandwich while you wait for your answers?

Hi Lee. My name is LolZombies and i for one, am eagerly awaiting your response. Thanks so much for your time Lee, your a great guy, a scholar, a real pillar in the poker community. THANKS LEE

lets just bump this thread every week ! sooner or later dickhead lee will come out with some answers to safe the rest of his already bad reputation.

him responding personally in some playmoney thread while ignoring this one here is just disgraceful.

Welcome to the real world.
Lee is an employee of a successful company. It is obvious that his employer has instructed him to not respond in this thread. Companies have the right to respond in whatever fashion they choose. You have the right to not patronize that company.
Lee has a job to do and a life to live. Following him around on a forum asking him to comment on something you know full well he cannot is childish and dumb. Get over it.

stars has always been transparent to his costumers when it came to important things like that.
so why he cant comment on it now ?? they clearly trying to cover something up and the community wants to know what it is.


hf in your real world.

While I personally think bumping this thread with questions you know will never be answered is redundant and a bit silly, you can't just say "leave Lee alone because he's just doing his job", since getting pestered about this is very much a part of his job IMO. He's the contact point on all social media for Pokerstars, this is what he signed up for.

Just my two cents.

But he isn't going to answer, that much is clear. So what's the point of pestering him, other than being childish?

I think the point is more to keep the thread active and near the top for those who have not read it or are unaware.

Granted some might do this is in a childish way or others might view this as childish. Point is to keep the thread active.

I'm not so much bothered by what happened in Barcelona specifically or at this particular hotel as I am that this occurred and doesn't get enough attention. If it helps someone be more careful with the security on their accounts/laptop or deters thieves in any fashion then kudos.

Stars either feels like they don't need to do anything or is unable to do anything. Lee is not coming back to chime in. However...

Bump

We are not being childish. If anything, Lee Jones and Pokerstars are being childish.

At the very least, they owe this thread an official statement. Given the fact Lee has decided to literally ignore this, the following statement issued would have been a much more professional and appropriate way to handle this thread

'This is an ongoing investigation and Pokerstars cannot answer any questions at this time until the investigation is complete. Thanks for understanding'


Job done. Although, they should really answer those questions quoted above
imo

Are you The Dear Leader? You sure sound like him.

There was an "official", lawyered up statement in the other thread. Of course it didn't answer anything sufficiently other than to deflect any responsibility away from Stars. Pretty typical and I wouldn't expect anything else from them.

You got me :/