OP has missed the picture slightly, no doubt from being in such an emotional state but its pretty clear whats going on I would think.
Poker Stars and the Hotel have a huge interest in not letting such info get out. The lowest level Hotel staff obv do not give a ****. But the 2nd level are trained to cover up anything they reasonable can and protect the hotels' ass.
Poker Stars employee and the Hotel's employees at any level higher than that have a huge interest in protecting the relationship of the hotel, and will do so at most costs of they feel they can sweep it under the rug.
If this were an elite criminal operation it would have been quite a feat, but given the events its obviously amateurs. Since its CLEARY amateurs then they CLEARY had inside help. Very likely in the form of the maid service and the staff that changes the keys.
They won't let you see the video until they find out what can be dealt with it internally (deleting tapes, and telling you the cameras weren't working!).
The staff will try to confuse the victims long enough to see if things can be brushed aside (obv can't be by now), whether they were involved or not.
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Originally Posted by Luck3yChance
Also during the week got random calls asking for room cleaning but that seems standard.
Is this standard? I haven't ever gotten these calls, but I haven't stayed at many 5 star hotels. This seems EXTREMELY exploitable, and the hotel should be sued for this practice alone imo. You can just call, pretend to be a maid, and ask when the person is likely to leave their room.
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Originally Posted by parkert
We have had multiple calls where no one says anything and the line just hangs up as well, as well as asking for when to clean the room but surely that is very standard. Just called the reception and asked for key logs but they told me they can't give them to me...? Did you only get it because it was a special case?
YOU are in that special case!!! Absolutely need to see who's been in your room I would go back down and not leave until I see my key report. Tell them all the players demand it. You ABSOLUTELY have been violated here as well. EVERY player needs to audit there key report.
If stars doesn't change the venue from this then the players clearly have zero pull in such important matters. Their relationship with the hotel should NOT supersede where the players want to spend there money, especially when it concerns their safety and well being.