Hi guys, I'd like to tell the story that happened to me in the Hilton hotel where is now EPT Prague is running. I played cashgame 50/100 czech crowns nl texas, left my table at 3-15 am, and went to the restaurant. After I came back my table was closed and I expect to get my chips stacked from the management desk. But surprisingly there was no chips and after the manager Joseph watched the cameras it turned out that some guy who was playing other seat just took my chips and left with them leaving me his stack. So the problem is that somebody took my 72k czech crowns stack and left me 55k stack, so 17k (approx 770$) was stolen. The local poker room management refuses their responsibility for the accident which means that everybody is just welcome to steal others chips. Also I asked pokerstars cashgame managers to search that guy using their players database but still there's no good news. Also in the evening I'm going to police maybe that somehow helps to solve the problem.
If pokerstars support reading this I'd like to recieve the answer about their responsibility of cashgame security during the EPT series.
And also guys be careful with your money wherever you play.

Sorry to hear that. Are you Russian, by any chance?

errm this seems pretty bad, they have video evidence and they still refuse to do anything?

why would you not pick up your chips thou, if you knew you were going to the resturant

Pretty standard for a live cash game.

Would have thought the dealer was at fault here and thus the casino..

yeah i guess if your a dickhead, hate it when people just leave their chips until they have to get moved by card room manager

Of course they do not have video evidence. People go to eat all the time and leave their chips there. Trying to settle this by camera is crazy. It mostly leads to non-stop complaining that blinds still have to be paid.

no you are not a dickhead then . its very very standard. Everyone gets about 30min for a dinner break, you deserve it when playing long hour sessions, and is actually considered standard practice by the room running it.

Most rooms will give you a 1hr dinner break in a cash game. If the room is full and game is good I will do it. Pretty standard.

Yes, I am.

They got low quality video recording, where is shown that I'm leaving and 20 minutes after somebody is taking the chips. The managers said to me that they recognise that guy but they just want to search him anyhow.

Sorry about your problem OP, but you might want to think a bit about your poker if the game completely breaks up when you leave the table

You should probably have let them know you were going to alert the authorities when they refused to take responsibility, even though you wouldn't have done that right away. Any decent casino would take full responsibility for this, I've even seen it happen to someone I know. Some guy went all in, got called but then refused to put $1000 in the pot and just took his stack and walked out the casino. Pretty bizarre and a huge mistake so they took the loss from that player. Actually seems pretty standard to me that your money inside their casino should be safe.

Absolutely crazy that the casino is doing nothing about this. So very standard to leave your chips at the table.

Has EPT taken possession of the whole casino though? Isn't it still the Hilton running this game?

Dont go to police its waste of time, absurd management in hilton CG , pure joke.

Looks like they know who the guy is so u will probably get your cash back.

No casino takes responsibility in situations like this. Usually the time they pay up on it is when it happens to someone who plays loads on table games.

People who think the casino takes responsibility for players stealing from other players, probably have never been in a casino.

I hope they do all they can to help catch the thief.

Half hour seems short. I've never been in a casino that booted you before two orbits. Most tables take longer than 30 minutes for two orbits.

I don't agree. I feel very safe with my money on tables, they have cameras all over the room for a reason. This just sounds like a badly run poker room/casino.

I feel very safe with my wallet in my pocket at Walmart. Do they refund me if another customer steals it from me?

I always leave my chips at the table and feel safe about it, that's not the point. But in case something happens and another player steals from me, I expect the casino to help me find the thief but not to refund me the money.

A chip stack left at the table is under the supervision of the dealer, so I would assume the casino is responsible and should cover your losses

exactly that. how far are we now, that if you leave the table for a dinner-break someone just can pick up your stack and leave . this is beyond ridiciolous.

I mean, I can understand the casino's reasoning "friends helping friends", but seriously, how much can a casino be taken for someone's "collusion" hurts them substaintelly. Shouldn't the casino have insurance against something like this (like stores have insurance against shop-lifters)?

I think it's very poor form for the casino not to help the guy when he is at the poker table but if he was playing slots / table games, the thief would be hunted down by the casino/police. Just un-excusable.


Just out of curiousity, what would happen in these situations?

Guy steals $500 (purple chip) from poker table and places it on blackjack table and wins. Takes the 1k in 2 purples, goes back to the poker room, puts the $500 chip back and walks out with the $500 "profit".

OR

Guy steals $500, places on blackjack, loses, and walks out of the casino.

This is a horrible analogy.

It's everyone's right but I hate when people leave their chips and go eat for an hour. Just take ur stack with you, it takes up a space at table.