Quote:
Originally Posted by HeHeLookAtME
Hey guys I actually just received the funds back into my UB account that I had tried to cash out on the 8th that were "authorized" on the 10th but then "rejected" today. Not sure what this means. It was supposed to be a bank wire if that matters to anyone. Blah.
Are you a US player?
Have some chat with support and push really hard:
Payouts: Thank you for contacting Payments department. My name is Mónica. How can I assist you today?
XXX: Hello Monica
Payouts: Thank you for contacting Payments department. My name is Mónica. How can I assist you today?
XXX: i read on some website that you start with payouts to some players
Payouts: Hello!
XXX: do you know when you made my payout?
Payouts: We genuinely appreciate your patience during these difficult and extraordinary times.
Payouts: We ask for your patience while we work towards a resolution to this issue.
XXX: oke, BUT do you start with the payouts to NONus-players?
Payouts: You will see any updates for your payout in your Cashier.
Payouts: We greatly appreciate your patience.
XXX: no updates atm, and when i made the payouts, i read in the email within 48 hours you have the money in your neteller account
XXX: its 120 hours later
XXX: and no email,
XXX: no statement
XXX: no money
XXX: only thing: as soon as possible more information
XXX: but nothing at the moment, whats happened with your organisation and when you will make my payout?
Payouts: We will complete your request as soon as possible.
XXX: when?
XXX: give a days or hours please.
XXX: its 120 hours later atm..........
Payouts: We do not have a time frame at this moment.
XXX: what!
XXX: its the money from the player and not from the cereus network! When i made a payout, i will have the money within 48 hours in my neteller account
XXX: whats wrong with your organisation?
Payouts: We will complete your request as soon as possible.
XXX: why no statement, no update, no email after 120 hours?
Payouts: You will see any updates on your payout in your Cashier.
XXX: when?
XXX: give me exact date or hours,
XXX: 120 hours later, its enough now
Payouts: We do not have a time framer to give for when this will happen.
XXX: why no statement?
XXX: FTP and PS has statement with 48 hours
XXX: i give you 48 hours to start with my payout.
XXX: im really really frustated about the bad communication,no statement,no updates,no support etc
XXX: no money, its enough now.
Payouts: I understand your concern.We greatly appreciate your patience in this matter.
XXX: oke, you start my payout within 48 hours, right?
Payouts: I would not be able to give you a time frame at this moment,
XXX: when you start with a timeframe
XXX: can you give me a reason from the really,really bad communication and why no statement after 120 hours?
Payouts: As soon as we have a resolution for this situation.
XXX: why no statement and no email after 120 hours?
Payouts: This is all the information I have at this moment. An update will provided as soon as possible.
XXX: 120 hours?
XXX: its really bad!
Payouts: We apologize for any inconveniences caused.
XXX: is a customer important for your organisation?
XXX: or is it a number?
Payouts: It is and we are working to have this situation solved as soon as possible.
XXX: i feel myself a number from the cereus network.
XXX: oke we will speak to you tomorrow,
XXX: every day again,
XXX: stop with that, when i have the money in my account
Payouts: I understand how you feel. We will be here available to provide you with any updates when available.
XXX: oke on friday i will have more information about the problems from the organisation.
XXX: i will have an official statement from Cereus Network
XXX: and i will have a correct email with an official timeframe, when you start with the payouts to non-USplayers
XXX: its normal after 120 hours.
Payouts: We are experiencing a delay with payouts in general due to the situation with US customers.
Payouts: We are working to have a resolution as soon as possible.
XXX: Thank you very much
XXX: speak with you tomorrow