Hi folks -
Unfortunately, at the moment, this appears to be real. What's bizarre is how it happened this one time out of the tens of millions of hands we've dealt. Needless to say, our software people have dropped everything else to track this down. I'll update you as soon as we understand what happened.
Is it possible that there is a discrepency between the graphics and the rng and the A of hearts, isn't actually the A of hearts?
In the HH, KK wins with a flush. What is the AQ hand ranking? It doesn't say anything. If it said "high card ace" then that would be worrying because then it's obviously recognised that the player held the ace...yet still shipped the pot to the K high flush.