I was just about to depo 200$ on cake tyvm i am taking my business back to stars.

Stars needs to get Lee Jones back. Dude is a top tier manager.

GL Lee I hope this all works out for you and cake. Look at the bright side. It was a $5 pot imagine if it was nosebleeds!

a couple things:
1. The sky is not falling. It's a bug. It's been documented once out of a billion hands, and its being addressed.
2. Its a bug, its not cheating.
3. Lee Jones is the nuts. He is honest, quick to respond, and talks to us like human beings.

Ah, California man as its known here in the UK.

Gotta watch it now

I run really bad at this

Has happened to me on Full Tilt as well, but the pot was about 5 big blinds so no harm no foul

Not because of this incident, no... but because of Cake's awful client and software, yes definitely. I still have some gold chips and gold cards there tho, big whoopie! LOL

Maybe they could turn this into a promotional tool by offereing to pay $10,000to anyone this happens to in the future. That way players won't be too concerned if this bug is fixed or not.

What's bizarre is how it happened this one time out of the tens of millions of hands we've dealt.

We have no way of knowing if this is a correct statement. IMO it should say something like this one time of of tens of millions of hands we've dealt THAT HAVE BEEN REPORTED.

Huge difference IMO. There could be tens/hundreds/millions of times where this happens, but people do not realize it for whatever reason (ie. multi-tabling, drunk, its $5 so who cares, next hand was dealt before people noticed, etc.).

They will find the error I think. Also if this happens more they just have to send money for the right player IMO.

kk> aq, im glad a site has finally done something about these donks that play aq

aq off no less!

You've never seen a live dealer misread a board before?

the worst is when a dealer turns the next card while you still havent acted.

Needs love.

Hey folks -
Just an update to say that we have installed the extra logging/monitoring code (that's the brief server pause you saw last night). We honestly expect (and hope) to watch and watch and watch and see nothing.

To answer some of your questions:

Q: HTF could this happen one out of literally a billion hands? [1] Computers don't just arbitrarily decide to do something differently the 297,446,238th time they do some algorithm.

A: Actually, I got to thinking about that myself. Consider this: any moderately sophisticated computer program probably has a state variable space of almost incalculable size. Take all the variables in the program and the values they can hold. Multiply that by the number of different paths the program might have followed to reach a particular place in the code. Then add in all the interactions between various servers in the system.

Obviously, we had a perfect storm of state variables which caused this problem. We don't believe it's happened before and we definitely don't expect it to happen again. But we're putting in more checks to make sure it doesn't.

Q: What if I think I was the victim of a wrongly pushed pot before?

A: If you have a hand history, send it to our support people. If you want to ask our support folks for your most recent 1000 hands or so, feel free. If you can find (and we confirm) a wrongly pushed pot, we'll ship you $500 for each occurrence. If you were the true winner of the pot and it wasn't pushed to you, we'll send you double the size of the pot plus the $500.

Q: Are you going to tell us what happened when you find out?

A: If there is some clear conclusion about the cause of the perfect storm, then yes, we'll provide some explanation of it. We might not take it down to the technical level, mostly because to explain the entire set of circumstances would probably take three pages, be Greek to 99.99% of the readers, and only result in a bunch of "tl;dnr" responses. But if there is some kind of further information that's relevant and useful to this community, I assure you that we'll share it.

Again, we thank you for your understanding and your patience while we investigate this. It's a huge deal to us and the development team has its best people looking into it.

Thanks again for your continued support.

Best regards,
Lee Jones

Cake Poker Cardroom Manager

[1] The Cake network deals about 1.7 million hands per day.

very nice lee. thanks for the info.

Thanks Lee.

i used to play at a site called earth poker. they had the worst software in the history of internet poker or internet in general. the pot routinely went to the wrong player. we called it a bad beat and moved on. You youngins have it good nowadays.

Mistakes are going to happen, what I want to know is how the site is going to handle a potential oversight...

A+ imo

I guess that is why I can't connect to Cake for the last 2 days. Tell me Poker is temporarily offline..

Thing is seems like games are still running, so some people can play, others can't? Can it be because of the skin you play? I'm on PokerHost..

I wouldn't blackmail a site because its extremely unethical. Everyone that reads this should be smart enough to realise it was probably a unique circumstance and that they shouldn't be concerned at all. Lee Jones has acted in an exceptional manner in my opinion.

Whenever something like this happens, it always makes me suspicious, but I think Lee has handled this pretty well so far.

This is how you handle situations that occur like this. No site will be perfect but Lee coming on here and "manning" up for Cake poker certainly says a little something on how both Lee and Cake handle problems.

if you are being genuine here and i think you are, i disagree and encourage you to share the technical and detailed answer. there are plenty of people on 2+2 who would be very interested to read how this could have happened.