Originally Posted by sheetsworld
This is the reality:
Borgata F ed up. The whole tournament was a mess right from the outset. The ratio of incompetent dealers to acceptable dealers was extremely high, and I am the last one to ever notice, believe me. I feel bad for the good dealers there, as there were many, as there were way too many who were clueless.
The process for allowing re-entries was a complete nightmare as well, but in my experience there I noticed and encountered many acts of disrespect from players to other players and to staff which went unaddressed, making it a completely miserable experience for a great number of players.
For example, late in day 1c, I was at a table with a complete psycho who went off the deep end. He lost a big coin flip and then verbally assaulted the dealer, and banged on the table and threw cards and chips for 30 minutes afterwards. He called the floor and demanded a dealer switch, and became almost dangerous when this was refused. The entire table was stunned and I for one, was genuinely in fear for my safety. I was this close to just abandoning my chips and leaving. What did Borgata floor people do? Nothing. They actually did switch the dealer, (lol), but did nothing to this guy. No police, no security, not even a penalty hahah. They let him continue his tantrums and intimidation, which made for a frightening final 2 hours of the day. They just had way too many players per staff member and just could not keep pace.
After busting 1a I played the 120 ko, and after I put a bad beat on someone with a less than a premium hand, the guy got right in my face and said "you f ing (fgt)". Just like that....and stared me down for 10 minutes, and Borgata dealers and floor people did nothing. Nice.
I expect the most upscale establishment in AC to care about its reputation and make for a pleasant experience for its customers, more so than other places. I was completely shocked that Borgata of all places would let this happen. I like Tab alot, but I attempted to call him the day after, and messaged him on twitter to discuss these things, but I got no return call from either him or his shift manager Vinny. It seems as though they had other things to address other than what I was calling about, obviously, but still.
It thus comes as no surprise to me that this chipgate occured. The whole place was chaos, and I am sorry, but if they are going to attempt to run a tournament with zillions of players, they need to be better prepared. I know that they would just love to have all these players, but sometimes you bite off more than you can chew, and this was an example of that. They had far too few effective staff members relative to the number of players, and to say they were not at fault in allowing something like this to happen is pretty ridiculous imo. I know Tab and Borgata must be embarrassed as all hell that this happened, and will want corporate to do the right thing, although what that is, is very messy.
Whatever the resolution, I really hope that Borgata learns something from this, as do all other casinos. I do hope they have to pay a stiff penalty, be it in refunds to players or whatever, just on sheer principle. The whole thing was, and remains, a giant mess.