There has been some discussion in other threads concerning this issue and I think it needs to be brought to everyone's attention. The OnGame network is compromised of dozens of different sites, some of which are household names (e.g. Hollywood Poker, Pokerroom, Eurobet) and many of which are not (e.g. Pokes Poker, Bayou Poker.) Many of the smaller sites on this network use the company Futurebet to handle deposits and withdrawls. I personally play on Pokes Poker, and know for a fact that they contract out Futurebet. Piecing together the information from a variety of posts (see http://forumserver.twoplustwo.com/showfl...age=0&vc=1), a pattern appears. Futurebet appears to be an extremely incompetent company that is very very slow at processing cashouts and is perhaps even corrupt. I have had 2 cashouts at Pokes pending for a week each with no response when I emailed customer support. I have a friend having a similar problem at Pokes, and I read some threads earlier about players on here having trouble with cashouts at Bayou Poker as well (which I believe also uses Futurebet as a cashier.) It appears that Futurebet is an extremely disorganized and unreliable company that is presently doing a horrible job at processing cashouts. In fact, if you follow the link I pasted above, you will see that a Pokerroom rep even concedes that Futurebet is not a functional company! I honestly would not be surprised if I never see my money again. So, to all of you out there, if you're thinking of making a deposit to a small site in the OnGame network, *please* do your homework beforehand and do NOT deposit there if they use Futurebet as a cashier. They are completely unreliable and if you deposit to them you may never see your money again.

the owner of PokersPoker is a twoplustwoer-I can go back and research who it is excatly but I havent done so yet. Pokes does do its own cashiering unlike Bayou and Carnaval. Carnaval just got dropped by an affiliate I use for not paying out their affiliates. Pokes cashiering has been better than the other two but everytime I've ever had to cashout -it hasnt been automatic I've had to send an email to Pokes.


I have $4K in PokesPoker If this mtherfker doesnt come out of hiding soon I'll find out who he is.

I was scared of this bs eventhu Pokes said they do there own cashiering unlike other FutrueBet licensed OnGame skins.

Pay your fuggin players dikhead. If you dont we know your name and are coming after your ass.

Hey Pokes do you want to risk laying off the failure of your business on your players by stealing our bankrolls-this is not smart. Suck up the lose or whatever the hit is from the licesning deal w/FutureBet.

If you dont this is going to get nasty.

But hollywood is fine, right?

Just signed up for rb there.

Yeah, Hollywood should be fine. I play there too and have nothing but good things to say about them.

I've heard that Pokes doesn't actually use FutureBet for it's withdrawals, just some aspects of its software

I could be wrong though

I am fairly certain that Pokes uses Futurebet as a cashier system. On the irishcurve08 thread, irish stated that he was having trouble cashing out from pokes. Jeffrey, a rep from OnGame, stepped in to help him and said, and posted:

"In respect to your situation, you should have learned yesterday afternoon (Sept 13 at about 7PM EST) that your money was on its way to you. As you requested to FutureBet, $10,000 is now in your Neteller account and the remainder is on its way to you by cheque via FedEx."

It appears here that Futurebet handles Pokes' cashouts.

well I've had experiences with cashing out from all 3 rooms-Bayou Poker, Carnaval and PokesPoker.

Any cashout I made from Bayou or Carnaval took 4-6 weeks.

The owner of Pokes stated that he was doing his own cashiering unlike these other skins. My first couple cashouts from Pokes Poker needed prompting but they hit Neteller within a week-unike Carnaval or Bayou so I was content.

I had to speak to manager of software development FutureBet on his personal cell to get cashed out-took friggn 4 weeks.

Only PokesPoker knows but their cashiering has seemed much more independent and efficient than those other rooms.

Now maybe that was just a marketing ploy to get the site rolling I dont know and perhaps the cashiering setup isreally some sort of hybrid.

Whatever it is he better start paying players out now.

also the guy that ran the site 2+2'er-PokesPoker.com frequently posted in the affiliate forum after Eurobet closed doors to US players..he hasnt posted in quite some time..surprise surprise.

I agree. The cashouts have been very slow. Pokes' cashouts may be slightly better than Carnaval or Bayou, but they are still horrendously slow. Hollywood normally processes cashouts within 48 hours. Ultimately, for our purposes, it really doesn't matter to us whether Pokes does its own cashiering or not. At this point I wouldn't trust either Pokes or Futurebet.

hollywood is fine. so is regular PR.

futurebet does handle pokes cashouts.

I'm scurred.

I'm very happy to see that PokesPoker just paid out my first cashout that was only done on Monday afternoon.

As I said above Pokes' cashouts thu not perfect are much much faster than other FutureBet licensed sites.

ty Pokes good to see! Beleive me I want things to go well for this site. It is my main site for OnGame rakeback and I hope it can stay that way if possible.

i have an 11.5k cashout in the works from pokes poker

i am very scurred

had to speak to manager of software development FutureBet on his personal cell to get cashed out-took friggn 4 weeks.

did this work? how did you get his phone number and how can i get it?

I kept on calling FutureBet and raised enough hell to make an impression I guess.

I threw all that information away. If I had it I would give it to you.

I still have a $2K pending cashout from Pokes Poker. It would be great if pokespoker.com would chime in here. I am torn between cancelling my cashout and just leaving the site. I would cancel my cashout and continue to grind there if I heard some reassuring words from insiders ie the owner of PokesPoker or Pokes' affiliates.

Many sites and affiliates are so confused that they are not updating players at all- it is making many players including myself very nervous.

I just took my online bankroll down form $53K to ~$14K so I feel much better. I'm also running bad so all this crap has got me a bit emotional.

I'm going to make a few more plays over next few days and if things dont turn I'm cashing everything out and going up to Biloxi for a month or so and hit the new room at the Beau Rivage.

Yeah this is kind of scaring me. I'm cashing out of Pokes now. Thanks.

I knew I shoudln't have deposited there

http://forumserver.twoplustwo.com/showpr...part=1&vc=1

That guy either has a part ownership of pokes or is very close to someone who does.

FYI. after reading this thread I cashed out all my funds to see response time. Also emailed support with a link to the thread. I had one pending cash out from yesterday which was sent to neteller right after my email. Here is the rest of their response:

]
Cashier Support
to me
More options 1:27 pm (2 hours ago)
Hi Francis,

We understand the importance of withdrawal speeds and are working to fix all problems effecting delays.

Regarding your outstanding withdrawal from today, this will be in your Neteller account by Monday.

Thanks,
Cashier Support

hey guys it seems players are being paid but it would be nice if these payouts were paid as promised in 1-2 business days. Also we should not have to email support to expedite the process-this breaks down the trust between players and the site and we players get very nervous. Pokes is a licensed by FutureBet which we know has had problems with cashouts from Bayou and Carnaval. As I said in an earlier post Carnaval has screwed over some of their affiliates. I would not ever put money back into Carnaval or Bayou Poker.

When Pokes' first marketed his skin in the affiliate forum right after EuroBet cancelled US accounts he openly said that Pokes was a FutureBet licensed skin but that Pokes did its own cashiering unlike Carnaval or Bayou.

Being that Pokes is tainted by its FutureBet heredity Pokes must keep things as squeaky clean as possible..delaying cashouts even if its only by 3-4 days is bound to make players nervous. But lets not lump Pokes in with those other skins. I do think Pokes has more control over its cashouts then Carnaval or Bayou. I also havent heard yet of any problems with affiliate payouts from Pokes-affiliates chime in if this is not the case. So really Pokes seems to have done a fine job even with all this turmoil.

I would like to see Pokes make a statement to reassure us because right now they are making payouts and as we all know they offer the best rakeback rates of any OnGame skin.

Also guys in this messed up new environment you have to realize that any of the US based entrepreneurs in this business whether they are skin owners or affiliates are strategizing on whether or not they should stay in business.

fwiw guys I just cancelled my last cashout from Pokes I'm going to continue playing there I may have jumped the gun and panicked ...I only have $2K on there enough to grind out the $200 5max nlhe games.

Risk /reward seems worth it atm obviously no guarantees..it would be nice to hear from Pokes thu.

This is going to be Bayou all over again. There is going to be a snowball effect with these increased cashouts. This is why I turned down 20-30% in extra RB to play at Hollywood.

You seem to be having more luck with them than some of the rest of us. A friend and I both have relatively small cashouts pending from before Monday that have still yet to clear. Any magic formula you've found to get them to process cashouts? My email to customer support didn't seem to help.

I basically sent them a link to this thread, said i was concerned about my money and made note of the fact I've paid a thousand bucks in rake in the last week or so. I got my initial cashout (small) right after the email, and I am supposed to get my second cash out (large) on Monday. We'll see.

I have 20k pending now and I am gonna go nuts if they don't send the first 5k withdrawal in a week.


I really need to stop running at 5ptbb/100 on there.

did you guys email help@pokespoker.com? i have 3 pending cashout requests in the last 3 weeks for a total of 4k...haven't gotten anything.

Yes, it was that same email.