I was banned for same reason as everyone else, because they think that there is suspicious game activities on my account and
maybe I was using some "special programm", so they confiscate all my funds. Also they told that their decision is last. Luckily I dont have any serious amount here, something like $80.
On my PC i had installed only PT4.
I was shocked and told my affilate about that, he told me that its massive thing and some one shut down their programm.
Later I received message that they want more documents from me, but the letter sounded more like a treat than real procedure.
Going to Notary and only paying for this documents cost more than my account balance, so I was trying to message them and convicted to unban me, but they didnt reply to me.
Finally I made thus documents, but I found out that I cant login to my account and cant send it to them, even they told me in email that I should exactly login to my account to do so.
I am still really curious, what they found so suspicious, well I do have higher than average WWSF, its 62.5, maybe this is the reason, I dont know. But what I do know is that Ive played 61 hands in 4 months and thats all my history playing at this account. Maybe this is suspicious, its all hard to tell and also what I do know is that 888 and they corrupted uncrontrolled employes gonna keep stole money from players not in first time.
They dont care about their own reputation, so how they can care about anything, but profits.
https://gyazo.com/c3bb6794e924954ce85e225ae19fb988
Code:
Dear XXXXXXX,
This is the Operations Team at 888poker and we are contacting you with regards to your account with username XXXXXXX.
Thank you for contacting us. XXXXXX, before we can proceed with your account, I kindly ask that you provide at your earliest convenience the following:
- A notarized copy of your photo ID passport, identification card or your driver license.
- A notarized copy of a utility bill or bank statement, showing your name address as registered to your account
NOTE - Notarized is considered a certified document which is dated, signed and stamped by a Public Notary.
These documents can be sent to us by you uploading them through the cashier on our site. To do this please log on and then access the cashier through the lobby and select the Verify Your ID option. You will then be guided through a simple process to upload the requested documentation.
Please also provide us with the contact details of the Notary used, we will contact them to verify the validity of the documents received.
I apologise for the inconvenience caused.
Regards,
Operation Team
operations@cassava.net
