***OFFICIAL FTP ACCOUNT ISSUES THREAD*** - Page 5 - Poker News

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***OFFICIAL FTP ACCOUNT ISSUES THREAD***

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11-02-2012 , 07:16 AM

#101

buerebuistas

newbie

Join Date: Jun 2012 Posts: 17

Money and points are all in my cashier. Also received the e-mail with my mid year bonus!

I missed so much this awesome software!

Quote

11-02-2012 , 07:18 AM

#102

Yari7

newbie

Join Date: Feb 2010 Posts: 31

Quote:

Originally Posted by SuperJez

I am missing a lot of FTP points from orders that never arrived placed in June 2011

Same here

Quote

11-02-2012 , 07:35 AM

#103

leits

centurion

Join Date: Aug 2008 Posts: 179

Quote:

Originally Posted by Yari7

Same here

im aklso missing like 330k points

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11-02-2012 , 07:52 AM

#104

usastaking

banned

Join Date: Nov 2012 Posts: 4

Guys, sorry if this is totally redundant, but is there any way to find out what the process is for getting the funds DOJ has from American accounts?

Quote

11-02-2012 , 07:59 AM

#105

MrJayOMG

enthusiast

Join Date: Mar 2011 Posts: 51

Quote:

Originally Posted by Schmiggs

Thousands of people emailing problems on the same day and expecting immediate investigations and replies.

Sounds like legit expectations.

Because FTP are surprised by the increase in emails & didn't have time to prepare for it properly?

Quote

11-02-2012 , 12:31 PM

#106

WithoutAir

adept

Join Date: Jun 2010 Posts: 1,069

Never used account for real money, never deposited. Went to log in, said to log in from computer I last logged in with, which is of course impossible. (I presume it's an IP thing, which has def changed since FTP went down).

So I emailed support asking what to do, then read the FAQ on the website and preemptively emailed verification@fulltiltpoker.com my ID and a bank statement. That was just over 48 hours ago. Nothing yet.

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11-02-2012 , 12:45 PM

#107

GabeTheKid

centurion

Join Date: Oct 2007 Posts: 112

I have about 10K in pending cashouts (all cheques) that are not in my account right now. Sent an email to support yesterday morning but still have not received a reply.

Good idea for a thread. I'm glad to hear there are others in the same boat as me.

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11-02-2012 , 01:02 PM

#108

Wreed Platzak

centurion

Join Date: Jul 2011 Posts: 159

Cliffs

280k bankroll
documents approved on 13th of september
unable to login by launch
documents needed
send them the same documents
same documents are now rejected all of a sudden
send in ****load of new documents
complete radio silence for over 48hours
friends celebrating the return of their bankrolls
while i'm refreshing my mailbox...

Probably a minor issue, but it tilts the hell out of me after waiting for this ''should-be-epic-moment'' for 1.5 years

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11-02-2012 , 01:09 PM

#109

GabeTheKid

centurion

Join Date: Oct 2007 Posts: 112

Quote:

Originally Posted by Wreed Platzak

That sucks. I'm sure you'll be able to prove your identity though. They are just making sure because you have a ton of money on there. If someone was trying to lie about it and say your account is theirs then you'd be glad they are being nits about this.

Right after posting that post ^^ I received an email from FTP that they sent my issue to the payment services department.

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11-02-2012 , 01:17 PM

#110

HAUNTMEE

stranger

Join Date: Apr 2007 Posts: 9

Quote:

Originally Posted by GabeTheKid

Right after posting that post ^^ I received an email from FTP that they sent my issue to the payment services department.

Lucky... sent mine yesterday still no reply - did the bad thing too and resent one today but I was hoping that they could get a rep to post something on this thread about this issue...

Quote

11-02-2012 , 01:22 PM

#111

Wreed Platzak

centurion

Join Date: Jul 2011 Posts: 159

Quote:

Originally Posted by GabeTheKid

Well to me it looks like it has little to do with extra security. More a lack of communication and workforce.

Quote

11-02-2012 , 04:06 PM

#112

Ai Ri Reis

enthusiast

Join Date: Aug 2012 Posts: 72

Has anyone that had missing money in cheque transfers got their money credited back into the account?

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11-02-2012 , 08:24 PM

#113

Blixx

grinder

Join Date: Jan 2006 Posts: 405

I updated the email on my account via Account / Change email address, but the email with the validation code was never sent to me.
Tried the Resend Code link after waiting 24hrs and still no validation email.

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11-02-2012 , 08:43 PM

#114

IHuntItuShipIt

centurion

Join Date: Apr 2011 Posts: 104

Quote:

Originally Posted by Ai Ri Reis

Has anyone that had missing money in cheque transfers got their money credited back into the account?

<-- No. Not that any of you ****ers want to hear about it

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11-02-2012 , 09:12 PM

#115

Jankone54

journeyman

Join Date: Aug 2010 Posts: 396

I'm 99,9% sure i miss about 2,5k$ in my account, I didnt cashout before closed ftp, I didnt transfer to other playa, I didnt lose it. it just "dissapeared" . WHat's the option, wait for reopen or msg support? obviously i dont have printscreen or something from cashier @day when it was closed, do I have some chance to complete history audit or so?

Last edited by Jankone54; 11-02-2012 at 09:30 PM.

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11-03-2012 , 12:32 PM

#116

raheem

temp-banned

Join Date: Sep 2012 Posts: 2,235

Has anyone else got an email that they need a voice verification? Like they will call you and confirm account details. I have no problem doing this, as long as it's only the necessary info, and not some questionnaire how I started playing poker and what day etc. Like I'm really awkward socially and give people an unsure appearance about myself, even when I've done nothing wrong, like right now, lol. Like I'm just really worried cos I have a lot of money locked up there. They just call you and ask like date of birth and email address and like home address and that's it?

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11-03-2012 , 12:41 PM

#117

Fulzgold

veteran

Join Date: Oct 2007 Posts: 3,213

received a reply to my verification email finally. I'm all good to go (so they say lol)

Quote

11-03-2012 , 12:42 PM

#118

Wreed Platzak

centurion

Join Date: Jul 2011 Posts: 159

Quote:

Originally Posted by raheem

I havent. I just didn't hear from them now for over 72hours

I wish they would call me !

Quote

11-03-2012 , 12:43 PM

#119

Pro Playa

grinder

Join Date: Jan 2011 Posts: 422

For players whose accounts are still setup as US plyrs, do u see a positive account balance?

My acct is currently setup as US with my old address.

I had about 10k on ftp (4k pending payouts) on black friday.

Today, i can login in and my bal: $0

Are they not updating US player balances?

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11-03-2012 , 01:40 PM

#120

Larmar

newbie

Join Date: Jul 2011 Posts: 42

For anyone who has had their account verified, about how long did it take for them to get back to you? It's been like 3 days and I still haven't gotten a response. =[

Quote

11-03-2012 , 01:54 PM

#121

aitvaras

grinder

Join Date: Apr 2008 Posts: 569

It's so annoying. Why didn't their hire more people? Submitted my info and got a response that they are looking into it.
Been 11 days since I submitted sent 3 extra e-mails and still didn't get any response

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11-03-2012 , 01:59 PM

#122

ryan10284

newbie

Join Date: Jul 2009 Posts: 15

Have no idea what my E-mail address is but am like 90% sure its associated to a really old hotmail account which has been hacked. I have around $30k on FTP and have been trying to get this sorted for weeks now. All they are doing is replying occasionally with a irritating form E-mail saying they will deal with it in due time. I have E-mailed them over and over again asking them to at least freeze my account until they find the time to deal with my situation, but they still reply with the standard form E-mails.

What do I do? Sit tight and hope someone doesn't steal my money?

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11-03-2012 , 02:34 PM

#123

aitvaras

grinder

Join Date: Apr 2008 Posts: 569

^^
Same problem, had an e-mail on some ****ty service and it was hacked a year ago and never got it back.

Now it's close to impossible to get anything from full tilt support. Contacted them 3 weeks ago and sent every document 11 days ago.
It's seems that people with bigger issues than an average ftp player will have to spend months to resolve it.

Quote

11-03-2012 , 02:52 PM

#124

Fulzgold

veteran

Join Date: Oct 2007 Posts: 3,213

Quote:

Originally Posted by Larmar

For anyone who has had their account verified, about how long did it take for them to get back to you? It's been like 3 days and I still haven't gotten a response. =[

it took about 3 days. Gl

Quote

11-03-2012 , 02:57 PM

#125

Fulzgold

veteran

Join Date: Oct 2007 Posts: 3,213

That said there seem to be some sort of communication/email issues the last few days that are complicating things. Hopefully those are resolved now but maybe I just luckboxed.

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