Quote:
Originally Posted by IWantYrCookies
Hello everyone,
About my Account I received my account information two days ago and they sent me my cashier and point balance. I had five figures in my account but the balance they sent me was missing $4,000. I had two cheques pending cashout, for $2,000 each, when Full Tilt poker shut down. The cheques were NEVER processed, I never received an e-mail indicating they were processed, and I never received a single cheque. I was online upto 8 hours prior to shutdown and the cheques remained in 'processing' or 'pending' cashout status. I assumed that this would have been a simple correction for support but they stated that they will have to wait till relaunch to look into the issue.
Thread Purpose - I'm creating this thread because I'm assuming that support did not put the majority of players pending cashout funds back into their account and this is the thread to type down your missing funds. I think it is important we create this to ensure that the proper funds are placed back into our accounts and that we don't go unregonized.
I never even received the email about my balance, points etc. Im missing Neteller "pending" withdrawals.
I ask this...
How can they wait till relaunch to look into the issue???
I was of the understanding that the deal with the doj required "ALL" our funds to be available for play or withdrawal no time later than 6th November 2012???
Am I wrong??