So someone called me back after I called in yesterday asking for more information on why my approved amount was so much lower.
She mentioned how much Full Tilt claimed my balance was (actually much higher than my player account history shows), and after the amount I claimed was rakeback, the $2988 I'm approved for is what's left over. I'm really not sure what's going on here. The supposed account amount from FTP, minus the rakeback I claimed, does not equal $2988 (although it's within a few thousand). Perhaps for the others who are off, this situation will be similar.
I just have no idea where FTP's number came from or how they interpreted my numbers, so this is difficult to even start with. I asked for more information, and she really didn't have much to give me (just confirmed that they did have the documents I originally sent in).
She said I'll have to email info at fulltiltpokerclaims with my dispute. Then they will forward that to the DOJ. To be honest, I'm unclear if my original email should include the documentation to make my case, because she said something about the DOJ then contacting me with what they would need. But I'll include everything anyways. It probably doesn't even matter because I can't provide any new details as I can't make sense of how they came to that amount. Seems like this won't be ending anytime soon for some of us