I called just a few minutes ago. Regular rep, no helpful information. No idea when payments are scheduled. I asked for a callback from a supervisor. Will post when I get one.

I mentioned all the information in this thread ( 20% cutoff etc......). He was nice enough but had no idea.

I had the same experience when I called the number on the website.. The woman I spoke to had absolutely no idea what I was talking about when I asked her about the payment that is supposed to be going out in March.

I asked to speak to a supervisor and she put me through to her manager. Her manager similarly had no idea what I was talking about.

I don't understand how incompetent this company can be. Shouldn't the customer service people be updated with this sort of information? How can they be telling people whether they will/will not be in the disbursement when the customer service people answering the phones have absolutely no clue that this disbursement is even happening?

Right. But ever bit of this is an angle.

The >$500 or more than 20% (or whatever the stipulation is) makes no sense. It's all VERY cut and dry.

I don't think they're playing it by ear. I think they know what they're doing. It's not as if, say, everyone decided to hold on to their dispute that they would fold and say, "ok, here's all the disputes"

I don't even think getting to keep disputed funds is the end game. The end game is probably billing their client, the US Gov, as much as they can.

This is just a phone bank.

I'm sure they have 1. Very little training 2. Very little info at their disposal.

It's just a facade.

Yeah, it's just a standard checkbox for these types of contracts, I think. The same phone bank people would be doing all their cases. Or maybe they subcontract that out.

Here's some text from a similar RFP GCG applied for:

"(a) The Contractor shall render invoices monthly for the work performed during
that month for each task order. The Contractor shall invoice for all allowable costs
incurred during the accounting month in the performance this contract in an original and
three (3) copies to the ACOTR at the address identified in each task order. The
Contractor shall not combine, on a single invoice, work performed on multiple task
orders during a given period. "

I should probably try to FOIA all these monthly billings. Would be interesting to see how many hours they spend doing nothing.

This would be a great 60 Minutes ep...

Garden City Group has got to be one of the worst companies out there. I can't believe how poorly they have handled multiple millions of dollars

Shortly thereafter ftw

They have done a great job. They are making the maximum profit while keeping their client satisfied.

Exactly $500 disputed, which is <10% of total.

Did you get that from Lorri?

Also, assuming they pay the disputed amount, I wonder if they are going to give the amount that we disputed 100% of the time or if they are going to say you only qualify for a certain % of your dispute.

As in if you disputed $1000, do you always get that no matter what if they approve it, or are they going to try and come up with a number they think is right and then give that back?

Great News, congrats Joe.

I emailed: Info@FullTiltPokerClaims.com on Thursday, Feb 12th, and received a reply this morning.

OK, TY.

I dont know the answer, I assume I'm getting my full amount. My balance was "correct' less the $500 I disputed. I sent the copy of the email and description of my action (wd $500 on BF), and 2.5 years later, it seems like I'll finally get my money at least I can hope get the whole thing.

Yeah, that was more directed at everyone. But I rly hope when they approve a dispute that it's for the whole amount we asked for.

I was wondering about this exact thing.

Was suppose to receive a call back from a "case specialist" last friday at the latest... still nothing.

Welp.

I thought I was in the same boat as you Joe. Apparently not. >$500 dispute; <10% of balance.



Dear [ ],

Thank you for your email. Your understanding is correct that the distribution expected to occur before the end of March will include disputed petitions. Based on a preliminary review of your petition it is evident that you have adequately supported your dispute. While it is not likely that your petition will be paid in the first distribution to disputing petitioners in March, we anticipate subsequent distributions to disputing petitioners in good standing (such as yourself) will occur shortly thereafter.

Regards,

Claims Administrator
Info@FullTiltPokerClaims.com
(866) 250-2640

Big joke

That's BS, sorry bro. I guess the disputed amount is relevant. My dispute was exactly $500, sucks to have such a thing hinged on a over/under when you have all the evidence to support your dispute.

Joe, I sure hope you get paid by the end of March as they claim. Just curious, why would you dispute only $500 when you knew that GCG was dragging their feet and that it could potentially take years to pay the extra $500?

I got the same email back. Pretty much same boat as you with a dispute larger than $500 but it only makes up about 9% of my balance.

I also get the sense that GCG and I have different meanings of "shortly thereafter". Sigh.

That's really horrible news after what John Pappas posted.

Seems the source was a bit off.