Quote:
Originally Posted by spiceke
Positives and negatives.
Was this just incompetence / laziness from the support team (we have all seen that before with any industry's 'Customer Service Team' especially if they have been off-shored) or are they just running out of excuses.
Still the same thoughts.
Got a reply today - positive in view of the timeframes to respond to my email.
However, they tell me my cashout was processed on 5th May.
This is correct if I were talking about my request from 22nd April. My request from 29th April is still Pending.
Why can't they just look at the account and it clearly shows an amount is pending? I even spelt it out for them
Incompetence / laziness / running out of excuses - I will let you decide.
However, I would err on the side of inefficiency. It does 'appear' that they are making an effort to pay.
Of course, this brings no comfort to those that have not receieved one Cashout - here I am moaning that I can't get my second. Sorry.