My 5-6 years old pokerstars account has been frozen 3 weeks ago. It happened right after i won a 109$ tournament. The prize was almost $14000. I received an email after asking about id copies and questions about 2 accounts.
One was my husbands and one i opened myself about 4-5 years ago and was closed by pokerstars right then when they detected the duplicate ( that is what i remember).
After i sent the documents and explained this , i yet didn't receive an answer and it is 3 weeks now
Do you know other methos of contact or how can i resolve this?