Pokernordica (Merge) Withdrawal Delay - Internet Poker

Two Plus Two Forums Online Poker Sites & Marketplaces Online Poker Sites Discussion of Poker Sites

Pokernordica (Merge) Withdrawal Delay

Post Reply Subscribe

...

01-31-2011 , 09:56 PM

microgrinder101

centurion

Join Date: Sep 2010 Posts: 113

Anyone else having trouble withdrawing from pokernordica or merge in general? I requested a withdrawal on Jan. 6th and it is still: "pending approval". Usually it takes 24-72 hours to clear and it had almost been a month. Doesn't help that customer support lies to me half the time and just feeds me some uninformative BS the other half.

My last two messages received from support:

Jan. 25th

Quote:

Dear XXXX,

Thank you for contacting us.

This is a quick note to inform you that your withdraw was already approved and the check will be ship out ASAP.

We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is XXXX; please quote this number in any further communication on this subject.

Jan. 29th

Quote:

Dear XXXX,

Thank you for contacting us.

I am sorry for the last communication as the withdrawal is still pending to be approved. I can see that the withdrawal has also been marked as a high priority and it should be process as soon as possible.

We are sorry for this inconvenience but we are currently experiencing a delay. Rest assure we are working along with the processor to have this fixed as quickly as we can.

We thank you for your patience on this matter.

Support has lied a couple of times to me now. This is getting pretty ridiculous.

Quote

01-31-2011 , 10:10 PM

KaizenK

old hand

Join Date: Nov 2009 Posts: 1,741

Maybe try a wire transfer if possible?
GL

Quote

01-31-2011 , 10:55 PM

microgrinder101

centurion

Join Date: Sep 2010 Posts: 113

*Sigh*

Quote:

Michael Atkins: Hello.

Michael Atkins: Please hold for a moment while I look up your account...

Kyle: ok

Michael Atkins: Unfortunately we are currently experiencing a delay, your payout I see it marked as priority so it will surely be sent any time during this week.

Kyle: it'll be sent this week? becuase I was told it would be sent by last week last time I spoke with support

Kyle: Can you give any insights on what is causing the delay?

Michael Atkins: It should be, sadly I can not confirm it.

Michael Atkins: Just a delay due to volume caused by the holidays. We should catch up soon.

Kyle: okay, can you forward this to Mike Eloff or have a means to get me in contact with him, I hear he has expediated cashouts for players in the past when delays persisted

Michael Atkins: Unfortunately I do not really have any contact information of this player.

Kyle: he's still the CEO of poker nordica?

Michael Atkins: I do not really handle information about upper management members nor names.

Quote

02-01-2011 , 06:41 PM

microgrinder101

centurion

Join Date: Sep 2010 Posts: 113

UPDATE: I was able to get ahold of the Pokernordica CEO, and I must say kudos to him for responding to my email and looking into this matter personally. I will update when it finally gets approved and when I receive the check.

He sent me the following 2 emails:

Quote:

Hey Kyle,

Apologies for not replying to you yesterday, but I was in London all of last week and was catching up emails from when they arrived. I contacted Merge about this issue right now because I can see you check has been pending since the 6th of January. This is not supposed to be like this at ALL and I am on top of it right now!

Please wait for a response from me.

Regards,

Mike Eloff

Quote:

Hey Kyle,

I have emailed the CEO of Merge and asked him to follow up with his payments team as to why you have not been sent your check yet. He is in Australia and it is past 9pm, so I will probably only have a reply for you tomorrow. As an apology for this, please note that I transferred $50 into your account for you.

Again, I am really sorry about this!

Regards,

Mike Eloff

Quote

02-01-2011 , 06:45 PM

RPMSeth

Deactivated Rep Account

Join Date: Apr 2009 Posts: 1,768

Quote:

Originally Posted by microgrinder101

Hi guys,

I'm not a PokerNordica Rep, but there is a delay with checks at the moment. This has happened before and is generally resolved quickly. Merge is on the ball about it, so please be patient. Your funds are secure and the network is doing its best to get the delay resolved!

Best,
RPM Seth

Quote

02-06-2011 , 05:19 PM

bighomeytim

old hand

Join Date: Jan 2006 Posts: 1,907

I'm having a problem too right now. Don't they realize the stress this causes for people that need the money within a reasonable timeframe and pokernordica decides they're gonna hold out on you. This is probably the #1 problem that would cause me to switch to a different site. Does anyone know if other skins on the merge network are having the same issues, because if this doesn't get resolved soon I'm definately leaving. I'm too dependent on being able to get a withdraw sent within a timeframe of 2-3 weeks and the stress of watching my bills come due and my withdrawl just sits in flux is killing me right now.

Quote

02-07-2011 , 04:23 PM

microgrinder101

centurion

Join Date: Sep 2010 Posts: 113

Took 32 days, but it got approved today. Hopefully I'll have the check sometime next week. Mike Eloff, CEO of PN, was very helpful in getting this matter sorted. As I expected merge handles all of the cashouts and not PN directly, so they have to get their act together. 32 days when the industry and network standard is < 48 hours is not acceptable. But I am happy and relieved to see that it was finally approved.

Quote

Post Reply Subscribe

...