Kind of weird. When I deposited onto Ignition, I used bitcoin and chose the 200% casino bonus. It amounted to 500USD in bonus casino money, everything besides poker. I did this because once in a while, I like to degen it.. figured I'd use the bonus money for that. I played in about 6 tournaments right after deposit, won around 2000 dollars. I wanted to withdraw about half that into my bitcoin, seeing as its kind of low right now. It said in order to withdraw, I have to forfeit my bonus. I thought about it and figured screw it, I don't really even play much... I'll forfeit the 500 dollar bonus. To my surprise they actually considered 500 of the dollars in my account, their bonus money. When in reality, I never used a penny of the bonus money. I contacted customer support and was given the run around and explained in 32 different ways how when I accepted a bonus, I was agreeing to the terms of forfeiting it if I wanted to withdraw. This can't be normal, is it?

I can't really tell what happened from your post.

If what you're saying is that (i) you had a pending bonus of $500 that had to be cleared before money was actually credited to your account, (ii) you did not clear any of the $500 bonus, so none of the money was actually credited to your account, (iii) you withdrew money from your account, causing you to forfeit the pending bonus and (iv) as the forfeit of the bonus Ignition took $500 cash out of your account rather than just canceling the pending bonus, then what they are doing is incredibly absurd.

If the facts are something else, then maybe it isn't absurd, depending on what the actual facts are.

(iv) as the forfeit of the bonus Ignition took $500 cash out of your account rather than just canceling the pending bonus, then what they are doing is incredibly absurd.


This is the option they are telling me is the only way to withdraw money, until the 500 dollar bonus is cleared. So I am in the right for feeling like I am being ****ed correct? Ignition is my first online poker experience I have had since full tilt/ultimate bet days. I don't know the norm anymore.

On most casino sites when you accept a bonus it turns your money into "casino chips" - you then need to complete a (huge) wagering requirement to turn it back into real money. It's usually best to decline any offer of a casino bonus unless you understand the T&C's 100%, they're not offering bonuses to give you something for free.

How much did you deposit?
How much did you win playing poker?
What is your account balance?

Yeah I didn't even use a single penny of my bonus money and they are saying its 500 of my winnings, to take my winnings.. insane. Not much I can do and they know it, really disappointing.

Did you not play any casino games? Only poker?

If so, then as "it amounted to 500USD in bonus casino money, everything besides poker", it's impossible for you to have used any of the bonus for your play.

You weren't forced to receive a bonus, and if you didn't use it for the purpose it was given, it seems totally unfair to deduct the bonus amount from poker winnings. Worth complaining a bit more, as high up the ladder as you can go, imo.

https://www.ignitioncasino.eu/promot...-welcome-bonus

^^ T&C

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Kahn

Thank you, Kahn.

It seems quite clear from the T&C that poker is not involved, and from the three clauses:

"Forfeiting this bonus will result in the bonus and any subsequent winnings associated with it to be removed from players’ accounts.

In cases where rollover or other criteria as set out in individual bonus Terms and Conditions are not met within six months of the initial bonus redemption, any remaining bonus funds and associated winnings will be forfeited.

Unless otherwise stated in the rules applicable to individual Activities, Games or Bonus promotions, any bonus funds that are credited to your Account (whether as a result of a prize, promotion, redemption or any other reason) shall be subject to playthrough requirements (which will be outlined in the terms and conditions of the Bonus) before the bonus funds (and any associated winnings from the Bonus) can be withdrawn",

it's a bit of a stretch to interpret that as meaning that poker winnings or the deposit should be reduced on a withdrawal. In OP's case only the remaining account balance should be reduced by the amount of the bonus added to the account.

Sent a screen shot of the link you provided. I didn't play a single casino game, not 1. I played literally 6 poker tournaments after my deposit with a bonus. Not a single dime of the money I wanted to withdraw was earned through a bonus. I have repeated this to them over the phone and over live chat, they just ignore me and repeat what they have repeated a dozen times.. that I accepted the terms and conditions. So I say yeah, you're right... I read and accepted. So why am I being charged 500 dollars? Then they repeat their last answer. I'm being stone walled.

I agree with you. I don't think that poker winnings should have anything to do with a casino bonus. It's a shame that Ice_Wolf is no longer around. Or that other Bodog rep... Becky maybe? (I could be confusing Becky Liggero though).

I often find that players in this type of situation are full of **** or "forgot" what they did. However, OP is pretty adamant that he only played 6 poker tournaments and no casino games whatsoever. If I knew this to be true and I were OP, I would calmly call back and ask to speak to a supervisor about a bonus condition that was improperly applied to my account. I would expect it to take an hour or more, but I think a supervisor could be convinced to make an exception and/or force them to clarify their policy.

OP, I suggest you try this approach. You have to keep your cool though. No bitching, no complaining, politeness all the way. If you act irate at all, you'll get nowhere. Remember, there is an overworked human being on the other side of the line who deals with customer bull**** all day long for a living. You need to stand out as polite, friendly, and have a reasonable argument.

If you can do that and still fail, I would ask you to contact them and get your customer number (they will tell you over the phone in about 2 minutes or less). Then PM it to me. I will fire off a message to a supervisor and ask them to clarify the bonus policies terms and conditions and cite your case as an example. I'm not saying my approach will work, I can't work magic for you. However, I do help Ignition/Bodog when I can (I pointed out 2 small errors on their website to them last week) and I do have a means of contacting people who can get things done. They actually do care about their reputation and presenting accurate information on the website.

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Kahn

While OP didnt put himself in a great spot and should probably be paid out, he agreed to the following point:

"The deposit plus bonus amount is subject to a 25X playthrough requirement before the deposit, bonus amount and any winnings can be withdrawn."

Thats pretty clear unfortunately

Agree with what Kahn said in his most recent post about calling and remaining calm. gl

The pertinent word is the "and", it's not an "or".

The next clause is, "Forfeiting this bonus will result in the bonus and any subsequent winnings associated with it to be removed from players’ accounts."

It is built in to the bonus that it's for casino games, not poker, and as he didn't play any casino games, and therefore has no winnings in relation to the bonus, by withdrawing some of his poker winnings/deposit he has simply forfeited his bonus.

Confiscation of the $500 is quite out of order, imo.

To be fair, most people associate poker as a casino game when it is convenient for them.

You said you enjoy degening out, so play through your bonus and collect your poker bonus. Being emotional about feeling cheated probably puts up a wall from the employee on the other side "yes we understand your position, but read blah blah you forfeit winnings from a bonus"

I don't think they are being technically fair, but from a level of employee who answers phone calls from the public, I can see how they think that they are right and being fair.

I don't think ignition is in the business of screwing over players

Figured I'd give an update in case anyone reads this thread in the future. I had to ask for a supervisor and it took a while to get to one, but after about 15 minutes of them examining my account she agreed to make my forfeit, bonus only. It took none of my winnings. Thanks to Ignition for helping solve my problem.

congrats! use this experience for other sites who might not be as generous