I have an account on Winamax since May, playing 99.9% Expresso jackpot games. This week i decided to attack the leaderboard and played tons of games. but on the last day of the challenge, my account was frozen and the reason for this is "sharing account".
I emailed the Winamax team explaining them that i did not share account with anyone or anything, but i received no answer and soon after i found out that my name was removed from the leaderboard.
Also want to state that i have a significant amount of money in my account.
Does this happened to anyone else? Please help!!!!

got reply from Winamax rep telling me that i cannot play around 20h/day for 6 days in a row

Well, did you play 20h/d for 6 straight days?

Most human beings can't do that.

That was the reason provided by Winamax representative.
Actually I was playing around 14-16 hours because i needed breaks and at least 4 hours of sleep each day.

its doable for the short term imo. plenty have done it. if your style of play is the same across all the hours (they should be able to tell this) then unlikely to me account sharing.

you can show them multiple examples of poker players who have done this and also many more gamers where it is not uncommon at all

it is a 7 day challenge or longer?

A few of those players had to show themselves playing to quell bot allegations, though. This is the example that comes to mind:

What's your username?
I played quite a bit on Winamax too, grinding the micro SNG leaderboard (which surely is a tough grind ) when I wanted a nice challenge, sometimes also took 10-12 hours of grinding per day, over several days, 30+ tabling sessions of 6hrs+ straight without break, and never had problems like this.
I also used to grind the pokerstars.fr leaderboard very hard, sometimes over 3000 Fifty50s per week, neither there I had any problems of this kind
How many games did you play at the point you got removed from LB? I could imagine grinding expressos all day should be even easier because you surely played less tables than that.
If your style of play didn't change drastically over time (slight changes are totally normal during endurance grinds) then the response of Winamax is pretty weak IMO... It's not THAT hard to grind massive volume for 1 week..

Sounds like you were probably cheating, and now you're looking for a way out. Good riddance. Sites need to clamp down much harder on people who break the rules.

I play on the winamax 10 Euros not heavy multitabing. Who plays for the rankings I think I need to be checked because I do not believe in people! P.s (bot or extreme support software) we miss the fact of being losers in profit! Are choices! You are talking about the first 8 positions of a range of 2000 games per week until you have 3800 of the first ranked! Unreal i know knowing the players!
If you can prove that you can play that way, I'll give you what you want!

What an illogical comment.

How does it sound like that? It sounds like he was grinding 14-16 hrs a day...

7 days, but only 6 days actually playing. on the seventh day you only defend if needed, but attacks are very rare

paynotax
i am playing 5 and 10 euro Expresso games

i play 4 and 6 tables on the cruise and 8-12 tables when attacking/defending
want a prove? here's one

http://imgur.com/a/85AIX

Sick Hud, bro. Where did you buy?

While it seems weird you played every single day (with an average of 160 games per day as well!) since either creating the account or changing your name, it certainly is possible. Your playtimes for last 7 days seem very unusual, very little volume at afternoon, while in comparison pretty high volume during night. Again, that's not forbidden.
I would love to see the exact chat you had with Winamax about this, because I can't imagine they would just be like "you grind too hard, not possible, you're banned"....

I am not playing everyday, as an example, the week before i played 4 days and no more than 208 games all week because i needed my batteries fully charged ))

The ideea is to watch the other guys slepping patterns and to push as hard as you can while they sleep. this is the only way to discourage them. On the other hand, you must show them that you are active after they wake up, even if you play les games because this is a discouraging factor also.

WINAMAX Terms and Conditions violation
Inbox
x

[Winamax] - Alexandre Dufour <support@winamax.fr>
Jul 27 (1 day ago)

to me
Hello,

we have to inform that we locked your account because of some infringements of our general terms and conditions.

Our investigations have indicated that you were sharing your account in order to improve your weekly ranking.

Therefore, we kindly ask you to provide a detailed explanation of this behaviour in order for us to unlock your account again.

Furthermore, we inform you that due to your fraudulent behaviour, we were ceasing your winnnings from the concerned tournaments.

Should you have any further questions, please do not hesitate to contact us.

Regards,

Alexandre Dufour
Winamax Security Team



Sent to ****@gmail.com
#NEW

<****@gmail.com>
Jul 27 (1 day ago)

to [Winamax]
Hello,

I will assure you that i am fully aware of Winamax Terms and Conditions and i am fully respecting all rules. I am respecting Winamax and all it represents.
I am NOT sharing my account with no other players or machines.
If it is not just a routine check, please let me know what i did wrong and i will be more than cooperant with Winamax team.
I am sad to see that after a week of really hard work, suspicions are raised on my activity (and playing 3.5k games in a week it's a real trauma, i am sure u know that).

Thanks!


<****@gmail.com>
Jul 27 (1 day ago)

to [Winamax]
Hello again

I wrote you one and a half hour ago assuring you that i did not violate any of the rules on Winamax by sharing my account and i did not received any answer from you.
Please give me back access to my account because i want to be able to defend my 1st place on leaderboard this week and you can still block access to cashouts or any other games except 5 and 10 Expresso until investigation is over.

Thanks!


<****@gmail.com>
Jul 27 (1 day ago)

to [Winamax]
Hello again

Now i noticed that i have been removed from this week leaderboard and my account is still frozen.
Please let me know why you did this since i have not violated any rules on Winamax. I have not shared my account with anyone or anybody or anything.

Thanks!


<****@gmail.com>
Jul 27 (1 day ago)

to [Winamax]
Hello,

You just cannot treat me like this since i did nothing wrong.
Please tell me what i can do to get this matter solved.
I am becoming desperate about this!

Thanks!


[Winamax] - Alexandre Dufour
Jul 27 (1 day ago)

to me
Hello,

Unfortunately, we don't see how playing 20 hours per day multiple days in a row can be justified.

This kind of activity is impossible to uphold for even the most avid of regular players.

We are waiting for an explanation and reasoning from you.

Regards,
Cordialement.

Alexandre Dufour.
Service sécurité winamax.fr
Sent to ****@gmail.com
#8069274

<****@gmail.com>
Jul 27 (1 day ago)

to [Winamax]
Hello,

Thank you for your answer.
My whole strategy was build for this. I first attacked the leaderboard on 2-8 June and i was not able to keep up with my competitor because of some strategical mistakes i made at that time.
First of all, at that time i was not mentaly and phisicaly prepared.

For this week, my approach was as follows:
1. As u noticed from my account history, i usually play 800-1000 games/week. Last week i played only 208 because i was preparing for this week marathon and i did not wanted to get burned-out.
2. I am not playing 20 hours. Actually i play around 14-16 hours because i have breaks during my sessions and also i have at least 4 hours scheduled for sleeping.
3. There are some moments when i just log in and play like 2-10 games just to let the other guys i am active and discourage them from attacking my position, but you probably count those as hours played.
Actually there were only 5 strong sessions with more than 250 games played because it's really exhausting to play 8 to 12 tables at the same time, but i was forced to do it because of the pressure put on me by the guys from 2nd and 3rd place (I do not like to mention that my chipEV during those sessions is destroyed)
When i am not attacked i usually play 4-6 tables with alot of breaks, depending on my fatigue level and, as i told you before.

Not other people involved. Just me and alot of coffee and some Adderall.

Thanks!


<****@gmail.com>
8:43 PM (21 hours ago)

to [Winamax]
Hello again,

Sorry for being so picky, i sent you an email 3 hours ago and the matter is not solved yet.
I did nothing wrong. I am a correct and fair player. I am respecting all rules of Winamax since the moment i joined in and i still do not understand why i am still under investigation.

Thanks!


<****@gmail.com>
11:47 PM (18 hours ago)

to [Winamax]
Hello again,

There are less than 75 minutes till the week ends and my account is still locked and i am not yet reinstated on the top of this week leaderboard.
Why are you doing this? I did nothing fraudulent and i do not see the reason for not replying to me.

Thanks!


<****@gmail.com>
12:01 AM (18 hours ago)

to [Winamax]
Hello again,

Dear Mr. Alexandre Dufour, as a representative of Winamax Security i am giving you this

OFFICIAL NOTICE
to let you know that if my account is still locked at the end of this week leaderbord period, when you will unlock it, you will add to my ballance 750Euros acordingly to my first place in this week leaderboard that i gained with fairness and by fully respecting the Terms and Conditions of Winamax.

It is outrageous to keep my account locked and keep me removed from this week leaderboard without any real reason or prove, just based on some souspicions that i clearly explained you that are untrouth.

Thanks!



<****@gmail.com>
10:52 AM (7 hours ago)

to [Winamax]
Hello again,

My account is frozen for almost 24 hours now.
Please unlock my account as soon as possible. It's not normal to keep under investigation for a reason like this (do you realise that you acuse me that i want to fraud 750-125=625 and split that with some more persons, right?) when i gave you all the explanations i can humanly give.
Do you want me to make video records to show you that i am easily capable to play 500+ games/day in 12 to 16 hours each day, for as many days you want in a row?

Thanks!


<****@gmail.com>
11:01 AM (7 hours ago)

to [Winamax]
Hello again,

One more thing.
As you can verify, in normal week i play 800 to 1000 games at 10 euro stake. What is the reason to get down to 5 euro stake when i attack the leaderboard if there is at least one more guy with me as you say?
I am telling you why. Because i am playing ALONE and that means fatigue that leads to variance. And i do not need that while playing 10 euro stake.

Thanks again!!!!


[Winamax] - Alexandre Dufour
11:01 AM (7 hours ago)

to me
Hello,

How can you justify playing almost non-stop between 3rd-8th of June whilst only taking less than two hour breaks?

We are waiting for an explanation and reasoning from you.

Regards,
Cordialement.

Alexandre Dufour.
Service sécurité winamax.fr


Sent to ****@gmail.com
#8070767

<****@gmail.com>
12:14 PM (6 hours ago)

to [Winamax]
Hello,

It is not quite accurate. I played like this for about 48 hours between 5 and 7th of June. It's not quite a big deal if you play 4 tables at the same time.

Thanks!!!!


<****@gmail.com>
12:29 PM (5 hours ago)

to [Winamax]
Hello again,

And one more thing. As far as i know using of coffee and Adderall is fully allowed in poker.

Sorry that i am not putting all things in one message, but i am kind of nervous because i do not understand why this is happening to me.

Thanks!!!!


<****@gmail.com>
1:05 PM (5 hours ago)

to [Winamax]
Hello again,

I simply do not get it. Why am i under investigation? I did nothing wrong!!!!!
I followed the rules as on site. No angle shooting or anything you are accusing me.
And i do not understand why you say i play 20 hours each day in July when i play from 14 to 16 hours, why you say i played non-stop in June when i played only 4 tables and only for about 48 hours, with all breakes required for regaining energy. What is the purpose of telling me that i did things that i did not?
I am fair and correct. I told you already what i am doing, how i am doing it, i also shared you my strategy, you have access to all my financial data to see that playing for the leaderboards is just a few hundreds euro gain for me because of the variation i took when playing more tables or longer sessions and then you will realise that if you share your account you will end up earning almost nothing. That's why i do not understand why you acuse me of sharing account. I feel like i am being accused of being stupid willing to earn less money.

Thanks!!!


<****@gmail.com>
1:10 PM (5 hours ago)

to [Winamax]
Hello again,

And answering with such delay it's not normal. My account being frozen is a huge problem and you should solve it with celerity if you value me as a Diamond player who paid over 6000 in rake since joined Winamax, so my probles (wich i did not create) should be solved, i am telling you once again, with celerity.

Thanks!


[Winamax] - Alexandre Dufour
2:19 PM (3 hours ago)

to me
Hello,

How can you justify taking only 2 pauses of over two hours between 1st of June a 12:00pm and 8th of June at 9:30am?

This being impossible for even the most seasoned of veterans, we cannot accept that this was something that was possible for you to accomplish, all this whilst having the energy to play poker consistently.

Regards,
Cordialement.

Alexandre Dufour.
Service sécurité winamax.fr


Sent to ****@gmail.com
#8071695

<****@gmail.com>
2:41 PM (3 hours ago)

to [Winamax]
Hello,

I am combining Adderall and a mix of Vitamins, Folic and Pantothenic Acids, pure caffeine, green coffee bean extract and caffeine anhydrous. Try this and we'll talk after that if it is possible to play or not the way i do.
I did not find any refference about not being allowed to use CNS Stimulants, Nootrop pills on Terms and Conditions.
I am 100% legit. Why don't you just accept this? Is this a personal thingie for you?

Thanks!

http://snghud.com/info-spgm.html

90$

firstly, i know its a frustrating situation, but stop emailing them so much between their replies. it wont help you

secondly, on the quoted above, put all your game times (start and end) in an excel sheet and send them to me - presumably your tracking software will allow this. you can skype me if you want, same username as here

again, i would get examples of both poker players and gamers who do this. its not uncommon. if it continued each week, then yea, something is up, but for a one week sick run, its doable

some guys have done this in poker for nearly 30 days, maybe not 20 (or 16) hours a day, but certainly close to it. plenty of prop bet threads on here about them

im not interessed ! you need to winamax send this question!

I got the bill stuck for the whole week , because I had played more than 3k euros in spending! Until Monday afternoon I could not play anymore!
You must read the contract terms! And make sure of any i.d. cams. Of pc! And also that you've always played a straight line!
Because they seem safe for what they write!
If I do not miss you should watch that there is no maximum game time per day!
* I'm not sure, but I read something!
Obv gl

Send them this:

https://www.pokerstrategy.com/news/w...Session_33449/

Well, from the email logs, and what you have written here, you played 14-16 hours per day according to you, but according to Winamax you had within the leaderboard span only 2 breaks of under 2 hours (the 3rd - 8th june part). Once confronted with that, you don't deny their version, in fact you come up with vitamine pills. So are they right then by saying you had very little and very short breaks for 5 full days? I don't wanna waste my time clicking through thousands of games on sharkscope if you can give me that answer as well.
I still believe it can be done with specific sleep schedules etc. etc. but if your original version of playing 14-16 hours per day was not true in the first place then I'm not sure if it indeed was done in your case..

OP sent me the data that I asked him to send. He could have left out some info, but the number of games as recorded on Winamax for the leaderboard matches pretty well.

I graphed the times that OP played for both the June (week 1) and July (week 4) runs. The June run that OP did certainly does look pretty sick, as Winamax noted, he takes no long breaks at all. He does take many 60-150 minute breaks (looks to be mainly ~90 minute breaks) earlier in the week. He does play near non-stop from about noon 5th June until noon 8th June (according to his DB timezone, unsure what that is but presume CET). That would be 72 hours total taking several much shorter breaks (30-60 mins).
June 2nd – 8th:



July run seems to be much better planned, with a lot more longer breaks. Certainly seems to be well within the bounds of human play, for a longer period of time:



Unsure if Winamax knew about the June run until OP seems (from emails) to bring it up himself.

Leaderboards for the last 9 weeks:











You see some names near the top for a lot of the weeks. You also see the guy who won with 4889, which is over 1200 more than anyone has gotten in any of the other weeks.

Its more than reasonable to think that anyone who is up for it could do what OP does in the first week of June. There are multiple records and sick sessions that a ton of gamers & poker players do. Just some to consider:

http://www.carrieswidecki.com/ - 138 “non stop” hours of Just Dance, so physically dancing for this time (unsure on what breaks are allowed, but I think 10 mins per hour for video gaming)

http://www.wired.co.uk/article/videogame-marathon - 135 hours of COD

https://www.pokerstrategy.com/news/w...Session_33449/ - 115 hours of live poker

http://forumserver.twoplustwo.com/54...cience-963018/ - One million hands in a month (Chiren80), ~16 hours a day for 30 days

http://www.pokerlistings.com/online-...goes-supernova - Over 600K hands in a month

There are also numerous posts here on 2+2 with users doing mammoth sessions in December to achieve SNE

Is what OP did sustainable each week, highly doubtful. But it seems its “easy” enough in the shorter term. He clearly plays a ton less when he is not doing for #1. His explanations seems to match up pretty well. There are many of the users on the leaderboards shown above who get well above 2500 many weeks in a row.

I suggest that OP drafts up a good response to them, including a lot of detail as well as showing that others doing this and more, and Ill help him edit it before he sends it if he wants

Awesome analysis and research by pmarrsouth. I think you might actually best be served by just pointing winamax to this thread actually OP. Perhaps the fact the community are aware may help.

This is kind of ludicrous though, and likely just to get their backs up. You need to give them at least a business day to respond to your e-mails, don't forget they have a whole poker site to run.

Good luck hope it works out.

I sent an email including the above graphs more than 24 hours ago, but there i no answer from Winamax team till now

Very nice work once again, pmarr. Hopefully OP has given you a big thanks; he owes you that much at least. I'll say thanks on behalf of the community; you step up in a lot of these different cases shining the light of logic and reason on all sorts of different situations and always come down on the side of wherever the evidence points.

Well, it seems you've made some progress in the patience game if you've gone without emailing them a bunch of times in that period, but you're not quite all the way there if you think not having heard back in 24 hours is unusual. A site isn't going to reverse a decision like this lightly, so it wouldn't surprise me if this took a while, whatever their decision might be.