Good day, 2 + 2. An extremely unpleasant story happened with me in the Chico network.
I apologize immediately for my English. this is not my native language and I have to use google translator.

I’ve been playing in Chico for about a year, the limits are 500-1k, the nickname is the same as on the forum.
In September last year, I changed room, withdrew the entire balance from my account to BetOnline, registered an account in TigerGaming, waited for verification of documents, and made a deposit there about a week later.

After 8 months, May 21 this year, they blocked the account. The amount on the account is about 15k. I wrote to support to find out the reasons. I got an answer that they found an old account with BetOnline and blocked it for "multiple account"

I wasn’t particularly worried then, because it’s obvious that there was no malicious intent in my actions — the game on one account was stopped, the entire balance was withdrawn, and only after some time the game started on another account. My mistake was only that I did not notify support.
Moreover, I looked at last year’s topic here and on gipsyteam, where the guys safely defrosted their accounts. The affiliate also said that such situations were decided in favor of the players.

In the response letter, I described the situation in as much detail as possible, that yes, I had an account, I withdrew everything, waited for verification of the account in Tiger, and only then started playing there. Also, I suggested that they compare the history of account activity, so that it would be clearly visible that there was no malicious intent in my actions.

They ignored the letter and the subsequent, so I turned to live support in a couple of weeks. This is where the complete inadequacy began.
I talked with about 5 representatives of the room, and they all made different requests and gave different forecasts about my account. The first, Beverly in live chat, promised that the acc will be unblocked within 24 hours. A couple of days have passed, the results are zero.

Again wrote, support replied (Sierra) that in my old account there are inputs from different IPs. Explained that there were problems logging into the account and I used VPN. They requested the dates of entries through vpn. While I was looking for information, just a few minutes, they dropped me from the chat. I found last year's correspondence, it turns out the issue of using VPN with support was settled even then.


A few more times with an interval of a week or two, in live chat
* they answered me with standard phrases with copy-paste, promised to sort it out and advised me to wait for a feedback in the mail, from time to time just answered with standard phrases and closed the chat. There was naturally no feedback.
Earlier this month, I still managed to get an answer from them on my situation


The email does not say anything about money.
I was disappointed with the decision to close and asked to withdraw funds
The most interesting thing started here. First, I received a letter asking me to specify the withdrawal methods and the amount


I asked them to withdraw money to the Skrill, to the same wallet from which i made a deposit, and asked them to check the exact amount on the account (I can not check it, since the account is blocked and I can not log in it from the client or through the site)
A few hours later


WHAAAT

First, a request for output methods, then a failure with vague wording?
It would be fun if not for the amount on the account.
I was hoping this was just a misunderstanding and sent an email asking me to clarify the situation. Also, I proposed to make a withdrawal of funds in parts, in any way convenient for them (maybe they have difficulties with withdrawals to the skrill)

The answer came pretty quickly


This was the last letter, and it was received on August 1st. Since then there has been no answers, and again they do not respond to emails.

I still hope that a misunderstanding has occurred. But I have suspicions that the network intends to simply appropriate my money at the opportunity

Guys, maybe someone faced a similar situation? Losing 15k due to such a trifle is a real disaster for me.

Thanks to everyone who read. I would be very grateful for the feedback

P.s
I apologize for the links to screenshots of correspondence. I tried to upload them to the forum from different hosting, but they did not displayed

Hey CorbenD7,

I do recall seeing you in the games for a brief period of time.

I would advise you to try to get in touch with the network representative BetOnline Mike in the BetOnline Sponsored forum linked below. Perhaps he can help you with your situation.

https://forumserver.twoplustwo.com/2...-online-poker/

Thank's man
I also remember you at the tables (if the nickname on the forum is similar to the nickname in chico)

Similar, yes. You must have a good memory.

You don't have access to private messages yet. I would just make a post in that forum in one of the threads and address your situation to BetOnline Mike. Be sure to provide a link to this thread or just copy your post from above and paste it in there. I'm not sure how much he can help, but it's worth a try.

Hopefully you can get this issue resolved. Best of luck to you!

Thank you very much again.
Yes, I will. I tried to find the option of private messages, and saw your post now.

They keep 15k because you had a second account?!?! And you did not use that old account...
If your story is true... Than this is stealing money!

Thanks for your post and I hope you get your money back!

Read so many bad things about Tigergaming (Chico network) I Will never play at Chico network for sure!

Yes that's it
I still hope this is a misunderstanding. But, if this is really a misunderstanding, it is not difficult to evaluate their communications between departments.
Today a letter came from the finance department. nothing new, they again apologize for the confusion, promise to sort it out and send a request to the "relevant department"



Also, I talked with familiar affiliates. They were shocked by such sanctions on my account. For all their experience, the maximum that threatened players with several accounts in different network rooms is a ban on the first deposit bonus.
As far as I know, they were even allowed to play further, without any problems

Looks like I caught a negative jackpot

Thank you guys for your participation.

I mean, I’m glad they are checking for multi accounters even if this one was innocuous. The communication has been very bad though, I’ll admit. Overall I’ve had good experience with BOL and wouldn’t let this one incident deter you.

persianpunisher, Having studied various topics and talked with people, I agree that BOL really go on dialogue with players much more willingly
Just in case, I’ll clarify that it is exclusively about Tiger Poker

Tiger is solid and has been around for nearly 20 years now. One of the first poker sites I ever played at and there was nothing untoward about it.

Try asking for Rachel if she is still involved with the site.

How can I contact her?

This was/is her forum account but appears to be inactive. Still, it might be worth a shot to ask for the poker room manager or someone above level one support, either via email or live chat. It seems highly inappropriate to confiscate your roll if there is no foul play involved here.

Hi tigergaming rep

was there ever any resolution to this? I am potentially in the same situation. If they truly keep my account closed for an old second account that I truly haven't used in forever or had a single malicious intent with. That feels like they're just finding a reason to keep my money because I had some luck and success winning.