Now it seems something going on there...lets see what will happen....I dont care for any cash bonus as long I will get it soon....over 3k are very much for me and my family....and we need it now....
Thank you so much for your patience and understanding - I have already escalated your email to our Customer Service Manager and the Chief Financial Officer, as I take any unhappiness from our players very seriously.
I know you are frustrated, and as you are posting on these forums, as you say, and if there are any other affected players, I would really appreciate it if they emailed me personally. as I am trying really hard to grow our brands and improve our service overall. I must be honest, I do not work in the Customer Service centre - I am involved in the marketing of the business, hence the reason I asked them to put me on the mailing list, so that I could get the frustrations - and also the suggestions - from our players, and this email of yours I came across today, so took it upon myself to respond to you personally. The CFO is looking into this tonight and will come back to me with action tomorrow - no more talk - as you have obviously had enough of that.
So as you can see - I really do need another day to sort this out, otherwise I would be lying to you, and this I do not want to do.
I will read the forum later, I wanted to respond to you first.
thanks for your straight email and this ist the first one that sounds honest!
But as you said I am sick of "good excuses" so we will see what will happen next week.
I will keep the community informed (I will post also the whole communication from now on) and I hope after this first good email it will really happen something.
I really appreciate your very fast and uncomplicated feedback and look forward to play longer in your network as long the payouts will not take a whole month!
Have a nice day....