Come on it's not that hard to check if your payment went through or not. That response is just more excuses. IF you ever get your money I seriously suggest you never play there again. I suggest if by some miracle you get it, they give you a nice little cash bonus for this.

Now it seems something going on there...lets see what will happen....I dont care for any cash bonus as long I will get it soon....over 3k are very much for me and my family....and we need it now....


Hello Martin

Thank you so much for your patience and understanding - I have already escalated your email to our Customer Service Manager and the Chief Financial Officer, as I take any unhappiness from our players very seriously.
I know you are frustrated, and as you are posting on these forums, as you say, and if there are any other affected players, I would really appreciate it if they emailed me personally. as I am trying really hard to grow our brands and improve our service overall. I must be honest, I do not work in the Customer Service centre - I am involved in the marketing of the business, hence the reason I asked them to put me on the mailing list, so that I could get the frustrations - and also the suggestions - from our players, and this email of yours I came across today, so took it upon myself to respond to you personally. The CFO is looking into this tonight and will come back to me with action tomorrow - no more talk - as you have obviously had enough of that.
So as you can see - I really do need another day to sort this out, otherwise I would be lying to you, and this I do not want to do.
I will read the forum later, I wanted to respond to you first.
Kind regards

Lynn
________________________________________



My Reply:

Hello Lynn,

thanks for your straight email and this ist the first one that sounds honest!

But as you said I am sick of "good excuses" so we will see what will happen next week.
I will keep the community informed (I will post also the whole communication from now on) and I hope after this first good email it will really happen something.

I really appreciate your very fast and uncomplicated feedback and look forward to play longer in your network as long the payouts will not take a whole month!

Have a nice day....

Martin S

Well that seems rather positive. All you can do is wait now.

gl OP
Makes much more sense now, than after your first post.
I hope you get paid.

PayNoRake is basically Action Poker, a small network that has been around a very long time. They seem to have issues like this from time to time. As for contacting Shaun he no longer works there.

Good luck in this pursuit, how are the games there, soft?

why do people play on anything other than stars and tilt, i dont get it

Ya I wonder why. I read through his post history and what an amazing individual to say the least.

I liked their games there and the players also. The Rakebacksystem was the best I seen.

Now I put my 2 payouts together to one Transaction.
I talked to some people in the room and they said they didnt have the problem. One of them wait 3 weeks but he got his money then.

I will keep you informed when something happen...

Thanks for your support.

Many reasons

The neverending story hopfully find a happy end, we will see:



Hello Martin

Please see response from the CFO to me today regarding your EcoCard cashout request.
It would appear that the funds just need to be cleared by EcoCard and you will have your cashout.
He has also suggested an alternative below, please let me know if you would be willing to wait one more day - I have our Head of Operations on standby to pay you as soon as the funds have been cleared by EcoCard.
I hope this response meets with your approval.
Kind regards

Lynn

________________________________________
From: Atle Johansen
Sent: Monday, March 08, 2010 8:41 AM
To: Lynn Pearce
Subject: RE: Pending payouts

Dear Lynn,
Sorry for this situation. Up to now Ecocard has been a very insignificant processor for us at ActionPoker, and hence we keep a low balance in our processor accounts. Normally, that is no problem, because it is rarely used for cashouts, but unfortunately this time the issue escaped our financial managers so the balance went too low. I am very sorry for that, but at this time of year, what with the usual auditing, I am afraid this slipped through the cracks.

I have today personally wired funds to our EcoCard account, which will be more than sufficient to cover your players cashout requests as soon as the funds are cleared in our account later today.
I would expect EcoCard to have the funds cleared by tomorrow, but the matter is somewhat out of my hands right now. It is up to EcoCard to clear the funds into our account, but I will personally push them to have this done.

Alternatively, if your player needs the funds very urgently I does not want to wait until tomorrow, I can offer to send him the funds by wire and then cancel the cashout through EcoCard. It is up to your client.

One again - sorry for this situation - it is most regrettable and it will be rectified shortly.

Best regards,
Atle Bie Johansen
CFO
The Playsafe Holding Group

Keep us updated.

tell them to SEND THE FUNDS BY WIRE WITH NO FEES AND THEN CANCEL THE OTHER CASH OUT AFTER YOU HAVE RECEIVED THE FUNDS.

I got my money now and the compensation below...thanks for your help.
If I will have payoutproblems again I will post it here.


Hi Martin

We have already credited your account today with 1,000 Gold Bars as as FREE entry into the $5,000 Guaranteed Tournament running tomorrow, Saturday 13th at 7pm EST, and have also given you 5,000 Promo Bucks as FREE entry into the $2,000 Guaranteed Tournament running on Sunday at 6pm EST.
In addition, we are going to give you 100% Rake back for the next 7 days, starting today. We will manually add the additional rakeback daily - if you hit the 100% rake back on any day we will give you an additional $25 into your account.
So have fun and good luck at the tables - thanks for your patience!
Kind regards

Great to hear everything worked out, Marty