Two Plus Two Publishing LLC Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > >

Notices

Internet Poker Discussions of Internet poker venues.

Reply
 
Thread Tools Display Modes
Old 08-24-2012, 07:07 AM   #176
Mccormick
old hand
 
Join Date: Mar 2010
Posts: 1,982
Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by Mccormick View Post
Requested 8th, still not arrived here (Skrill aswell). The one before that only took 2 days, though.. hopefully i'll get it today/tomorrow
Arrived today!
Mccormick is offline   Reply With Quote
Old 08-24-2012, 05:00 PM   #177
PrimordialAA
Carpal \'Tunnel
 
PrimordialAA's Avatar
 
Join Date: May 2007
Location: Vanccccccc
Posts: 11,625
Re: [Non-US-Players] Cashout tracking and discussion thread

^^mine as well for 10k as well as a couple other people I know
PrimordialAA is offline   Reply With Quote
Old 08-24-2012, 06:05 PM   #178
King-Nit
centurion
 
Join Date: Nov 2007
Posts: 100
Re: [Non-US-Players] Cashout tracking and discussion thread

Received 10k as well from Request on the 7th
King-Nit is offline   Reply With Quote
Old 08-27-2012, 01:54 PM   #179
Discipline123
banned
 
Join Date: Aug 2012
Location: Canada
Posts: 113
Re: [Non-US-Players] Cashout tracking and discussion thread

Today is Day 40 since my original cashout request to Skrill / Moneybookers for over 7K.

Obviously, all I really want is my money, but to make matters worse, they "Lock", can't even be bothered to provide any explanation for why it is taking so long.

Is it because they're overwhelmed due to the switch from Merge?
Are they understaffed?
Are they having financial issues?
Who knows!

I don't know what the reason for the delay is but a "normal" business would apologize to the customer during such a delay and give an explanation.

If they did that most reasonable customers would accept that "stuff happens" and will be okay with it as long as they're regularly updated and not IGNORED.

However, as it stands, we get no explanation for the delay, no estimation of how much longer we should expect to wait, and no apology of any kind.

So we are left to sit and wait and wonder if we will ever be paid, dumbfounded at the lack of respect we get after choosing Lock as a place to play and spend one's money.

Then there is this "Shane" & "Rizen" guy, who comes on the forum periodically, and may or may not respond to requests for his help at his whim. Why even bother responding to anyone if the result is more of nothing. No explanation. No timeline going forward....and NO MONEY!
Discipline123 is offline   Reply With Quote
Old 08-27-2012, 07:44 PM   #180
blaq01
banned
 
Join Date: Aug 2012
Posts: 48
Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by Discipline123 View Post
Today is Day 40 since my original cashout request to Skrill / Moneybookers for over 7K.

Obviously, all I really want is my money, but to make matters worse, they "Lock", can't even be bothered to provide any explanation for why it is taking so long.

Is it because they're overwhelmed due to the switch from Merge?
Are they understaffed?
Are they having financial issues?
Who knows!

I don't know what the reason for the delay is but a "normal" business would apologize to the customer during such a delay and give an explanation.

If they did that most reasonable customers would accept that "stuff happens" and will be okay with it as long as they're regularly updated and not IGNORED.

However, as it stands, we get no explanation for the delay, no estimation of how much longer we should expect to wait, and no apology of any kind.

So we are left to sit and wait and wonder if we will ever be paid, dumbfounded at the lack of respect we get after choosing Lock as a place to play and spend one's money.

Then there is this "Shane" & "Rizen" guy, who comes on the forum periodically, and may or may not respond to requests for his help at his whim. Why even bother responding to anyone if the result is more of nothing. No explanation. No timeline going forward....and NO MONEY!
40 days to skrill?!?!?
blaq01 is offline   Reply With Quote
Old 08-28-2012, 01:51 PM   #181
nikinblinds
veteran
 
nikinblinds's Avatar
 
Join Date: Nov 2007
Posts: 3,448
Re: [Non-US-Players] Cashout tracking and discussion thread

I wont be playing on lock and generating rake until the cashout speed gets upped, its basically generating a freeroll for lock on interest and not good. Real shame, the network was making real progress and i dont understand how the wait time can go from 3/4 days to 20 (or 40 in the case of Discipline).
nikinblinds is offline   Reply With Quote
Old 08-28-2012, 06:55 PM   #182
Discipline123
banned
 
Join Date: Aug 2012
Location: Canada
Posts: 113
Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by nikinblinds View Post
I wont be playing on lock and generating rake until the cashout speed gets upped, its basically generating a freeroll for lock on interest and not good. Real shame, the network was making real progress and i dont understand how the wait time can go from 3/4 days to 20 (or 40 in the case of Discipline).
Update: Received email from Support today,

[I]Elle

AUG 28, 2012 | 10:47AM EDT
Hello,

It turns out the payout was cancelled by Skrill. And after review the payout details, I see that the following email was inputted to pay too, (my email but missing one character) Unlike your email (my email here) , it has only 1 "O". Is this the correct Skrill account?

Your $7274 payout has been credited back to your Casino account. Please submit a new payout ensuring that the info submitted is correct and we will process it as soon as we can.
All my best,

Elle

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


So on one hand I'm thrilled to see that apparently my money has not fallen down a Black Hole and is in fact, back in my account.

On the other hand, I now start from scratch again.
I've resubmitted my Skrill cash out request and now the waiting game has begun anew.

I know better than to think that Lock will give my request any kind of priority, despite the error or the delay, so I'm back in line like everyone else.

It's amazing how good I feel about this development despite the fact that it's basically a "hurry up and wait" response, but given the delay and lack of information before this, it's a relief.

And all though I don't know for sure, I suspect that Shane may have had something to do with this issue finally get resolved to this point....so thanks Shane if you had anything to do with it.

I will update again as this new cash out request progresses.

Last edited by Discipline123; 08-28-2012 at 07:18 PM. Reason: typos
Discipline123 is offline   Reply With Quote
Old 08-31-2012, 07:02 AM   #183
ADK
Pooh-Bah
 
ADK's Avatar
 
Join Date: Sep 2006
Location: Disco Corkscrew
Posts: 3,552
Re: [Non-US-Players] Cashout tracking and discussion thread

This is getting ridiculous.

Terrible support, extremely slow cash outs.
ADK is offline   Reply With Quote
Old 09-01-2012, 08:07 PM   #184
Bobo_o
centurion
 
Bobo_o's Avatar
 
Join Date: Jun 2012
Location: The Netherlands
Posts: 116
Re: [Non-US-Players] Cashout tracking and discussion thread

Oke just made a withdrawal request via Neteller, let's see how long it will take
Bobo_o is offline   Reply With Quote
Old 09-01-2012, 09:30 PM   #185
Discipline123
banned
 
Join Date: Aug 2012
Location: Canada
Posts: 113
Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by Bobo_o View Post
Oke just made a withdrawal request via Neteller, let's see how long it will take
Good luck!

Waiting 4 days so far for my Skrill withdrawal request.

I hope I win the race
Discipline123 is offline   Reply With Quote
Old 09-02-2012, 06:16 AM   #186
JasonSal
newbie
 
JasonSal's Avatar
 
Join Date: Aug 2012
Location: Florida
Posts: 17
Re: [Non-US-Players] Cashout tracking and discussion thread

Here is my situation

This will be my second cashout on Lock. My first was for 2k and took about 40 days for a check to arrive. Now I am on my second and it took them over a month just to process the transaction. Also I just received an email from support yesterday stating this

Hi,

Our apologies. There was an unexpected delay with our processors however please expect your check to approve early next week. For this inconvenience we have added a $30 bonus to your Casino account which you can transfer to poker if you'd like via your Cashier. Thank you for your patience.
All my best,

Quinn

---
CSR, Lock Support

We Shall See....
JasonSal is offline   Reply With Quote
Old 09-02-2012, 10:19 AM   #187
makol902
stranger
 
Join Date: Aug 2012
Posts: 5
Re: [Non-US-Players] Cashout tracking and discussion thread

As I understand it, in this thread discusses all but US players.
Then I have a question.
How do you make a deposit using a credit card?
After moving to the Cake network, lockpoker absolutely fell in terms of support, because all deposits before I committed to the line and everything was fine, and now I can not do this!
makol902 is offline   Reply With Quote
Old 09-02-2012, 01:52 PM   #188
Pro Playa
journeyman
 
Join Date: Jan 2011
Location: Lyricsville
Posts: 390
Re: [Non-US-Players] Cashout tracking and discussion thread

So, is 14 days about the average time for SKRILL payouts now?

My last 2 have taken exactly 14 days..but both were 2.5k.

I want to do a 5k payout next week, but I'm a little worried it may taken even longer than 14 days.

Seems like LOCK is having cash flow problems...makes no sense for an ewallet pmt to take 14 days
Pro Playa is offline   Reply With Quote
Old 09-02-2012, 01:55 PM   #189
Pro Playa
journeyman
 
Join Date: Jan 2011
Location: Lyricsville
Posts: 390
Re: [Non-US-Players] Cashout tracking and discussion thread

I hear INTERTOPS poker has their own cashier, thus, payouts are much faster, 2-3 days via SKRILL.

can anyone confirm this?
Pro Playa is offline   Reply With Quote
Old 09-02-2012, 03:17 PM   #190
Discipline123
banned
 
Join Date: Aug 2012
Location: Canada
Posts: 113
Red face Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by Pro Playa View Post
So, is 14 days about the average time for SKRILL payouts now?

My last 2 have taken exactly 14 days..but both were 2.5k.

I want to do a 5k payout next week, but I'm a little worried it may taken even longer than 14 days.

Seems like LOCK is having cash flow problems...makes no sense for an ewallet pmt to take 14 days
ATTENTION SHANE!

This is a straight forward question that you could put to the Cashier dept for the benefit of all affected players.

Lock Admin Support FAQ pages says,

How long will withdrawals take to process?

E-wallet withdrawals are generally processed within 48 hours and Check withdrawals are processed on Monday and Thursday each week.


Well it's obvious from the posts here, that E-wallet withdrawals are not taking 48 hours or anywhere close to 48 hours.

So that said, please do all of us Non-US players a big favor and update us as to what is the current answer to the question:


"How long will it take for E-wallet withdrawals to be processed?"

E-wallet withdrawals are what Non-US Players use and by getting an answer and posting it here, you could avoid a lot of unnecessary emails to Support, Cashier Dept, yourself, etc.

Thanks again.

I, and I'm sure many others look forward to your reply.

P.S. Even a reply of "The cashier dept has no idea how long it will take for an E-wallet withdrawal", is better than no reply at all as long as the answer is the truth.

Last edited by Discipline123; 09-02-2012 at 03:18 PM. Reason: typo
Discipline123 is offline   Reply With Quote
Old 09-02-2012, 09:06 PM   #191
Reefypoopoo
banned
 
Reefypoopoo's Avatar
 
Join Date: Nov 2007
Location: ninny rubbin'
Posts: 8,630
Re: [Non-US-Players] Cashout tracking and discussion thread

Non US Skrill withdrawals have been going on over 2 weeks, close to 3 weeks now

Not good, get it together Lock : (
Reefypoopoo is offline   Reply With Quote
Old 09-03-2012, 12:04 PM   #192
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by Discipline123 View Post
ATTENTION SHANE!

This is a straight forward question that you could put to the Cashier dept for the benefit of all affected players.

Lock Admin Support FAQ pages says,

How long will withdrawals take to process?

E-wallet withdrawals are generally processed within 48 hours and Check withdrawals are processed on Monday and Thursday each week.


Well it's obvious from the posts here, that E-wallet withdrawals are not taking 48 hours or anywhere close to 48 hours.

So that said, please do all of us Non-US players a big favor and update us as to what is the current answer to the question:


"How long will it take for E-wallet withdrawals to be processed?"

E-wallet withdrawals are what Non-US Players use and by getting an answer and posting it here, you could avoid a lot of unnecessary emails to Support, Cashier Dept, yourself, etc.

Thanks again.

I, and I'm sure many others look forward to your reply.

P.S. Even a reply of "The cashier dept has no idea how long it will take for an E-wallet withdrawal", is better than no reply at all as long as the answer is the truth.
The current timeframes on eWallets are 7-14 days.

The cashier team are working to get these times and have targeted late next month for getting things back to where they were. We have already started to see some improvements in cashout times and this will continue through the coming weeks.
imjustshane is offline   Reply With Quote
Old 09-03-2012, 02:35 PM   #193
Discipline123
banned
 
Join Date: Aug 2012
Location: Canada
Posts: 113
Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by imjustshane View Post
The current timeframes on eWallets are 7-14 days.

The cashier team are working to get these times and have targeted late next month for getting things back to where they were. We have already started to see some improvements in cashout times and this will continue through the coming weeks.
Thank you!

I appreciate the reply.

My Skrill cashout request is almost a week old now.

Therefore, based on what you've said above, I should expect my money within a week at the most, given that you've said that cashout times are improving.

I hope this is true and I will update everyone here as to my situation within the next week to see if the times are accurate or not.

Cheers!

Last edited by Discipline123; 09-03-2012 at 02:36 PM. Reason: typo
Discipline123 is offline   Reply With Quote
Old 09-03-2012, 02:43 PM   #194
pokerjeebus
grinder
 
Join Date: Apr 2006
Posts: 578
Re: [Non-US-Players] Cashout tracking and discussion thread

It's been 2 weeks since I made my skrill cashout request and I haven't heard anything. Maybe shane or rizen can follow this up for me?
pokerjeebus is offline   Reply With Quote
Old 09-03-2012, 08:55 PM   #195
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by pokerjeebus View Post
It's been 2 weeks since I made my skrill cashout request and I haven't heard anything. Maybe shane or rizen can follow this up for me?
If you email me your details I can look into this for you.
imjustshane is offline   Reply With Quote
Old 09-03-2012, 11:14 PM   #196
Ditch Digger
Carpal \'Tunnel
 
Ditch Digger's Avatar
 
Join Date: Jan 2006
Posts: 9,964
Re: [Non-US-Players] Cashout tracking and discussion thread

You guys really need to get these down to 2-3 days. Lock is trading at .85 or lower which is ridiculous.
Ditch Digger is offline   Reply With Quote
Old 09-04-2012, 06:02 PM   #197
bigdog422
newbie
 
Join Date: Mar 2012
Location: rosarito beach, mx
Posts: 27
Re: [Non-US-Players] Cashout tracking and discussion thread

today is day 17 waiting for a moneybooker cashout, i emailed rizen and support sent back that i should expect it by the end of the week, if they're telling the truth for once then ill be getting my skrill cashout on around day 20....in the email today they also said skrill cashouts can take up to 10 business days but today is business day 12, super work lock
bigdog422 is offline   Reply With Quote
Old 09-04-2012, 06:21 PM   #198
Discipline123
banned
 
Join Date: Aug 2012
Location: Canada
Posts: 113
Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by bigdog422 View Post
today is day 17 waiting for a moneybooker cashout, i emailed rizen and support sent back that i should expect it by the end of the week, if they're telling the truth for once then ill be getting my skrill cashout on around day 20....in the email today they also said skrill cashouts can take up to 10 business days but today is business day 12, super work lock
I asked Shane a couple days ago the following question:

"How long will it take for E-wallet withdrawals to be processed?"

This was his reply yesterday, "The current timeframes on eWallets are 7-14 days.

The cashier team are working to get these times and have targeted late next month for getting things back to where they were. We have already started to see some improvements in cashout times and this will continue through the coming weeks."



So it appears that his reply was more BS. Looks like cashout times are not improving, but rather getting longer.

Can we believe anything we are told by Lock & Co? It appears not.

I'm on day 48 waiting for my Skrill / Moneybookers cashout. Took them 40 days to tell me there was an "inputting error". I had to resubmit my cashout request and now I'm in day 8 of my next waiting period.

Wow...what a nightmare this has become. If I didn't have so much at stake...7k....I would just give up but I'm now looking at other options to get my money back.

Last edited by Discipline123; 09-04-2012 at 06:41 PM. Reason: typo
Discipline123 is offline   Reply With Quote
Old 09-04-2012, 07:13 PM   #199
bigdog422
newbie
 
Join Date: Mar 2012
Location: rosarito beach, mx
Posts: 27
Re: [Non-US-Players] Cashout tracking and discussion thread

yeah the last skrill i did over a month ago took 2 days, now this one i requested aug 19th and is still sitting there as "authorized"
bigdog422 is offline   Reply With Quote
Old 09-04-2012, 07:17 PM   #200
Discipline123
banned
 
Join Date: Aug 2012
Location: Canada
Posts: 113
Re: [Non-US-Players] Cashout tracking and discussion thread

Further to my previous post above:

I just checked back a few weeks on this thread and found this post from Shane on August 7.....which was a month ago.

The current E-wallet payout timeframe is 7-14 business days, we are working on bringing this back to what it was previously and I will update this thread as we improve to give you update timeframes..

So a month ago, it was 7-14 days and now a month later its still 7-14 days so obviously they have not made any progress in the past month.

Based on reports by users here, it's actually getting worse not better.

More proof that all these promises by Shane / Rizen etc are just that, promises. None of which appear to be coming true.
Discipline123 is offline   Reply With Quote

Reply
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Forum Jump


All times are GMT -4. The time now is 03:51 PM.


Powered by vBulletin®
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
Search Engine Optimisation provided by DragonByte SEO v2.0.33 (Pro) - vBulletin Mods & Addons Copyright © 2016 DragonByte Technologies Ltd.
Copyright ę 2008-2010, Two Plus Two Interactive
 
 
Poker Players - Streaming Live Online