I am aware of several people who have been in contact with each other and are already in the first stages of planning a lawsuit to get their money after they've experienced delay after delay, and excuse after excuse from Lock. All of these players are "international" and have been waiting for electronic payouts via Neteller or Skrill, for weeks and longer. It is supposed to take 48 hours....lol. Some of the names on the lawsuit list include, "Jennifer", Shane, and Rizen, just to name a few.

These players who are not getting paid on a timely basis and are not given any respect by Lock Support. Not only do they not have their money, there is virtually no explanation for the delays, no estimate as to the time-line going forward to expect payment etc.

Very few of these players will likely ever play on Lock again.

Therefore, this poor performance on the part of Lock affects everyone who plays there. Fewer players, means less games available, smaller prizes, and it increases the risk to everyone's bankroll on deposit at Lock.

For the good publicity alone it is in Lock's best interest to satisfy it's players and treat them with respect. Bringing on so-called Pros like Annette Obrestad and others is not what players want. They want respect, fast payouts, and timely substantive communication. If Lock or any other site could provide this, they are off to races. Without, all the other "promotion" is a waste of money in the long run.

Lock has a long way to go, but they could start buy ditching their pre-written responses that go something like: "Thank you for your email. We will forward your request to the Cashier department. Please note however that due to the nature of the inquiries they deal with, they will likely not frepond as timely as we here in Support."

This repeated response to all inquiries about payouts is an insult to the player.

will be doing a larger cashout this week probably on monday the 1k was kind of a test. i'll post when i do it and the amount so we can keep track again i just want the money in the account for the weekend so i can play

Stop talking out of your ass

But yeah, the delays are annoying, not sure if that part of your post is serious though, if it is: ::

I am a non-US player.

I used to get lock payouts to skrill in 2-3 days via skrill for the past few months.

As of Aug. 1, my payouts are taking 14 days via skrill.
My last cashout: req. 8/3, arrived 8/17.

Something happening around the beginning of this month that we should be aware of ?

Why is it taking 14 days to cashout to an ewallet for Non US players?
I find this very troubling...

+1

Previously cashouts would take on average 3 days to skrill. I today just hit the 14 day limit. Its pathetic, feels a lot like lock just holding the monies for their own uses (imagine how quick that addsup). Really disappointing as site was getting decent and i was planning on some big months coming up. Now i see little point given cashout time.

10k cashout requested 8/20 skrill will post again when received

Yes, seems they are just holding onto our money help their short term cash flow.

We should all contact lock support and let them know we are not idiots and that we will not accept a 14 day wait for skrill cashouts.

Is there a lock rep on 2p2?

Anyone else outside the USA having this problem ? Should we start a separate thread to address this specific issue ? We can use it as sort of a petition vs lock treating us like this.

I live in Canada.
Requested payout - over 7k - on July 18th.
Email from JBD Services on August 2 saying it had been processed.
No money arrived in my Srkill account.
Several emails to support not returned unitl August 12th, where support told me that I should double check my account because they were sure the funds had been sent to "anemail / account id" that was almost mine but missing one character. Notified Support and Shane.
Shane responded fairly quickly telling me that it looked like a pretty simple case of being sent to the wrong account. He said the Support person will follow up with it as soon as she gets back on shift.
Several emails to Support over next 8 days with same response. "Rest assured our Cashier Dept is working on it".
Then yesterday, an email from the Support person that Shane said was going to look into this form me as soon as she got on her next shift, 8 days ago, saying she would forward it to the Cashier Manager to look into and she'll let me know as soon as she hears something back.

So to sum up.
Request made for Payout on July 18th
15 days later on Aug 2 advised that it had been processed.
Apparently sent to a non-existent (I checked) account by mistake.
Now 18 days later still waiting for my money.
Told Support would look into it on "her next shift", no mention of fact that next shift would be 8 days later. Told repeatedly that Cashier Team is working on it. Today, original support person who advised me they were sure it had been sent, emailed me to tell me that she will follow up with the Cashier Manager

How complicated can this be. You either sent the money to my account or you didn't. Obviously you didn't. Therefore, resend the money to the proper account and the situation is solved.

I don't know what is going on with this company behind the scenes but when I and apparently so many others are getting the run-a-round for so long with no explanation, it only invites speculation of catastrophe ie: Full-Tilt, UB, etc. Obviously, I hope I'm wrong because I can't afford to lose me 7+ k but the longer this drags on, she more worst case scenarios play through one's head.

taking 14days? that is ridiculous even cake is faster directly

I joined Lock in early June this year and played my initial $400 deposit into over 7K. Obviously I was quite happy with my decision to play at Lock. Then on July 18th, I decided to request a cashout of 7K via Skrill. I live in Canada and according to Lock's Admin page it should take 48 hours....LOL.
Well one month and 3 days later I still have no money.

It's real sad that what promised to be the start of a great long term relationship turned so sour. I have been betrayed by Lock, plain and simple.

Is there any chance to eventually reconcile? Well time will tell, but everyday that passes where I haven't go my money greatly reduces the chances of that.

Come on Lock, admit you've failed me, pay me my money, and maybe, just maybe I'll give you another chance.

ok now im pissed off. 14 days have expired, support have stopped responding to emails. This is pretty bad.

It was stated elsewhere that they meant 14 business days, so that could mean you need to wait four more business days before you get pissed off.

14 business days????

I have waited 25 BUSINESS DAYS!!!!

37 Days in total for a cashout via Skrill.

Emails to Support if and when responded to are always the same, "We're working on it", "We'll get back to you", etc, etc.

Never any estimate of when they will actually do it, nor an explanation for why it's taking so long.

If you wanted to write a book on how not to run a company, the script is right here.

To me you sound like someone sent here to spread disinformation. The way you write your replies are always irrational. I don't even believe you.

you are correct it could be 14 business days, in which case i would be wrong regarding the timeline. What im really annoyed about is the lack of response from support, feels like i am being continually ignored.

Also the new stipulation of 1 pending payment is ridiculous. I wont be paying any more rake till this is resolved, gonna play elsewhere.

I couldn't care less whether you believe me or not.
And as for being irrational...well based on what I've read has happened to others here and what has happened to me, it's irrational to believe that this company has any ethics or can be trusted whatsover.

If you don't believe me, then I guess that you don't believe the dozens of others who have posted here with their own horror stories either.

That tells me, you are either irrational or on Lock's payroll.

And lastly, who asked for your stupid, unfounded opinion on a situation you know nothing about.

Post something about your own situation, or something that you have facts about. Keep your opinion about other's predicaments to yourself, sir.

You sound massively unhinged. I'm for players getting paid and all, but the way you go about posting is just totally deranged. If you got a problem then state it rationally. Most of the players seem to get paid eventually. I have been following for months. It just seems like some posters have been sent here to scream and shout wolf in every post. It gets old reading it. Just give them some time or write more coherently what your problem is and maybe they could understand you better. In other words, stop acting like a bleep.

You are out of line. Many people, my friend included are waiting for large cash outs and get little to no response from support after waiting for weeks. How you can think this is anything but unacceptable is beyond me.

Oh, I thought this was the American thread. Sorry. Yeah, you ROW players should be getting paid quicker. Must be a cash flow problem.

^^ sorry but your sn just gives me an image of some nerd jizzing all over himself... Maybe try changing it, so people can take you more seriously?

I made a skrill withdrawal on the 6th and I received it on the 20th (so 14 days total and 10 business days)

Requested 8th, still not arrived here (Skrill aswell). The one before that only took 2 days, though.. hopefully i'll get it today/tomorrow

You are a total joke! You obviously have nothing better to do from your mother's basement than to post crap about other posters trying to convince yourself that you are important.

I've stated my problem to support very "Kohearantly" on many occasions and they are very aware of what it is. I post here to vent my frustration with the lack of response, as do most other posters here in similar situations.

You are the epitome..."look it up"....of pathetic. Posting over and over again on subjects that have nothing to do with you. That is deranged and pathetic!

Oh, and I didn't know what the big word, "Synergistic" meant so I looked it up in the dictionary. Thanks for expanding my vocabulary. Synergistic: Dick Head.

P.S. Thanks Pocket Watch, d3 fact0, suchsickaments, for your support

Wow, I apologized once already. I thought you were an angry American expecting payment quickly. I didn't realize this was the non American thread. I have no clue why they make non Americans wait so long for payment. I think you guys should get paid in the 48 hour time frame like other sites do. I can see why you are so upset. It must seem to you that Lock doesn't have your own money to give back to you. Keep us informed on how it goes. If you don't get paid, what chance do Americans have of getting paid? Good luck on getting your money.

calm down folks, i will eventually take all ur money