I just tried winner poker and I am gonna share my experience that was not good. I have deposited a small amount o money just to try the room. 2 ou 3 days after the deposit i just had a ordinary session and closed my account with something like 15€ on the ballance. I left home and when i come back (4 or 5 hours later) and logged in and i got a huge surprise: I had 0.03€ of balance. I instantly e-mailed them and they said I had spend my money playing casino games. Of course I didn't play them, my account was logged off and my home was empty. I have explained it and they have said "we will further investigate the case" they took a long time to investigate and they even e-mailed me back saying "we have escalated the case onto the relevant department" and that "the case is now responsibility of an outside company". 3 week later i got this final answer:
"We are contacting you in relation to your reported unauthorized access of your account.
We would like to draw your attention to our T&C, clause 5.4. In this clause you will find that it is the player responsibility to keep their credentials confidential and secure. Therefore, we regret to inform you that a refund is not possible.
We remain at your disposition in case you have further questions.
Sincerely yours,
Winner casino"
I am not getting mad about 15€ and i don't know what happened to it but one thing i am sure: i didn't play any casino games and my home was empty.. someone hacked my account? hard to believe, i just had 15€ lol
Anyway they didn't know how to deal with the case. they spend 3 weeks investigating the case and they come to the conclusion that i must read a contract clause? what about the acess ip's?
this is my feedback about the room
and sorry for my bad english but it's not my native language