0/8 game was messing up other day, Had aa5q vs 9377 on j7686 and ended up losing for the low. contacted support for the 3rd time to see if they can fix it. They just keep responding with the rules of 0/8 and saying I cant win Low because I had a pair of aces. I guess there not very poker savy. Chat session started at 13:42:37
Please be patient while you are being connected with an operator ...
You are now chatting with Ginette
Ginette:Hello, thank you for contacting us, may I have your username please?
jake:xxxxxx
jake:I just had a chat session ended while support was looking into a hand.
Ginette:How may I help you?
jake:1184357289- I did not get awarded the low pot for this hand.
Ginette:I see one moment.
jake
k ty
Ginette:We have answered to your e-mail already, right?
Ginette:Hello Jacob.
Thank you for contacting us again.
In the hand involved you had pair of Aces.
You took action with your pair and the winner had full house.
In Omaha Low the hand must be ¨8¨ or less and it is determined by the player with lowest card.
Basically it is a NO GAME up to ¨8¨ determined by the player with lowest card. respond
Pair of AA is considered game
jake:A5678 would have been my low hand. He had no low.
Ginette:But you selected pair of AA
jake:You can use 2 of your four cards for each the low and high pot.
jake:You see.
Ginette:Once you selected the pair of AA the system will not consider A5678 For low pot.
jake:I actually selected the A5, I knew my AA was no good.
Ginette:That is what the system is telling us sir.
Ginette:The winner went all in with three of a kind after flop
jake: What if I had AA25? would I still lose
jake:?
Ginette:as long as you have a small pair you can not apply for the Low
jake:Has it always been like this?
Ginette:Those are the standard rules for Omaha Hi/Lo
jake:Standard for just equity poker network?
jake:The whole table was asking why i didn't win the low.
Ginette:
http://www.fullflushpoker.com/poker/omaha-hi-lo
Because you played with pair of A
jake:Im not seeing anything about having a pair of AA that disqualifys you from the low.
Ginette:well, It is because you had a pair already participating in hand
jake:Ok, I give up. I thought it was a software glitch, but I guess I just dont how to play this game. Ty sorry for the confusion.
Ginette:let me send you this link:
Ginette:low hand must be an “8 or less” in order to qualify. The low hand is determined by the person with the lowest high card. In the event of a tie the pot goes to the person with the next lowest high card. Example a one person has a low card hand of 8♣ 5♦ 4♥ 3♥ 2♥ and the other person has 8♦ 6♣ 5♦ 3♥ 2♥. Both of these players qualify for the low card hand, the winner is determined typically by the lowest high card, however both people here have 8s, so the next highest low card is used to determine the winner. In this case the first player has the lowest high card of a 5♦ so therefore they are the
jake:Im 100% sure im rite. You should get in touch with a poker professional so you can stop embaressing yourself and insluting customers with this nonsense.