Conversation with betonline support
cliffs:
Q: Are there fees and can i withdraw easily?
A: No fees, withdraw anytime
Q: are you sure about the fees?
A: no... actually there are fees.
Q: are you sure about withdrawing anytime?
A: no... actually you can't withdraw until you rake the total of your deposit
Q: Do you have a link to the rules?
A: Here it is
Q: Does it apply to bitcoins as well?
A: No, our stated rules are actually not relevant for bitcoin deposits, the rules for which are not mentioned anywhere but make it hard for you to withdraw
Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Luke Turner
Your Issue ID for this chat is LTK172590227026X. Please record it in case of pending issue.
Luke Turner: Thank you for contacting Live Chat Service. How may I assist you today?
Luke Turner: Hi Uri.
Uri: Hello Luke
Uri: I wanted to ask - if I deposit via bitcoin - am I able to withdraw at any time? And are there any fees?
Uri: Can I for example deposit today and withdraw tomorrow the same sum?
Luke Turner: Yes you can and no there are no fees.
Uri: So 0% deposit or withdrawal fees for bitcoin, correct?
Luke Turner: I'm sorry for the delay. I'll be right with you...
Luke Turner: For payout the fee is 2% of the amount of the payout.
Uri: And is there a limitation on when I can request/receive a payout? Do I need to play a certain amount before? Or am able to receive a payout whenever I want
Luke Turner: You can only request 3 payouts every 7 days and has to be with a day in between payouts.
Uri: but i am able to receive a payout even if i have not played a lot? If I deposit, play a few hours and don't like it, I can get a payout and move on without any delays/play requirements?
Luke Turner: You have to play the amount of your deposit before you can request a payout.
Uri: what does that mean?
Uri: Do I have to rake the amount
Uri: of my deposit?
Uri: and if i don't i cannot cash?tuo
Uri: cashout
Luke Turner: If you deposit $50 you have to play the $50 before being able to request a payout.
Uri: what do you mean "play the 50$"
Uri: i don't understand
Uri: i am playing poker
Uri: also why are your answers constantly changing
Uri: from no fees to 2%
Uri: from cashout anytime to have to request
Uri: i am feeling uncomfortable i think i will not deposit
Luke Turner: Is there anything else I can assist you with at this time?
Uri: i would like a link
Uri: that explains the terms
Uri: in a clear language
Uri: and everything is there
Uri: do you have that?
Luke Turner: I will be right with you...
Luke Turner: All deposited funds must be wagered (rolled-over) 1x prior to withdrawal.
Uri: and what about the link?
Uri: also what does it mean to roll over when i am playing poker?
Luke Turner:
https://www.betonline.ag/rules
Uri: what does rollover mean with regards to poker?
Luke Turner: rollover is rake
Uri: in number 23 it says
Uri: All deposited funds must be wagered (rolled-over) 1x prior to withdrawal. Players who chose to withdraw prior to completing the required rollover will have their processing (deposit and withdrawal) fees removed before being paid. This policy allows BetOnline to continue to pay fees for qualifying deposits.
Uri: this means i can withdraw without the rollover but there will be processing fees, but their size is not specified
Uri: can you tell me what they are?
Luke Turner: All payout methods have a fee.
Luke Turner: That need to be covered.
Uri: yes, what is the size of the fee for bitcoin
Luke Turner: 2% of the amount of the payout.
Uri: are you sure Luke? I feel like you are giving me contradicting answers
Uri: 2% fee is taken anyhow
Uri: but number 23 says that to withdrwa without rollover i need deposit and withdrawal fees paid
Uri: surely this is something in addition to what you take anyway?
Luke Turner: Thank you for waiting. I'll be with you in just a moment...
Luke Turner: the information im giving you is the information on the website.
Uri: General rules #23 states
Uri: All deposited funds must be wagered (rolled-over) 1x prior to withdrawal. Players who chose to withdraw prior to completing the required rollover will have their processing (deposit and withdrawal) fees removed before being paid. This policy allows BetOnline to continue to pay fees for qualifying deposits.
Uri: I am trying to understand the size of the fee that is required to cashout without rollover
Uri: you are saying it is 2%
Uri: are you sure? Do you stand behind this answer?
Uri: if not please ask someone who can answer
Luke Turner: Bitcoin deposits have no fee.
Uri: so in practice... I can withdraw before the rollover
Uri: for no additional fee
Uri: correct?
Luke Turner: you are not.
Uri: article 23 says i can chose to withdraw before completing the required rollover
Uri: is this not true? I cannot chose that? the money stays on the site ?
Luke Turner: the second part doesn't apply to the bitcoin deposits since it doesn't have a fee for deposits.
Uri: so why would i not be able to withdraw then? if there are no fees?
Uri: and why is it not mentioned that this doesn't apply for bitcoin
Uri: if i were to deposit 1000$ and not like your site the money would just be stuck there?
Luke Turner: For depositing there are not fees but there are fees for payout.
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Will stop posting at this point, conversation still ongoing.
Last edited by Sirrybob; 09-06-2016 at 02:24 AM.