Quote:
Originally Posted by dripdrop
Thank you for the replies. Calling it a scam might be harsh, I was tilted last night as A. I've never encountered such a requirement with any other site and B. customer service was unresponsive.
I did stupidly deposit a relatively large amount after experiencing no issues messing around with play money, expecting to be a medium/long term customer, and as I said having not found the thread about the similar problems people have had. The playability issues I experienced came in to effect multitabling with acr/ignition which may just not be feasible (worst one was the "raise any" box somehow being ticked after ticking fold which is obviously not tenable).
I'd be happy to satisfy the rollover requirement if they were at all transparent about it and didn't refuse to allow you to forfeit bonuses. Afaik no other major site does this (at least nowhere close to 100% requirement), it isn't listed in the terms of their deposit promotion and isn't stated until rule 23 in their overall TOS.
I think the problem is that you are on a new account. I think most sites would flag your account for the behaviour, but yes they might respond differently. You can try to keep negotiating with them to bring the down the rollover requirement. I think the worst I had was on Stanjames where I deposited and triggered a deposit bonus. After 3-5000 hands or so I think I decided to not play there anymore and it was a big deal to cash out apparently. I ended up speaking to the manager on the phone to get out my money. But that was a site that operates in the UK, so I tend to be very low tolerance for any kind of BS, because I can actually take legal action against them (IMO if I rake 3,000 hands at decent stakes, that should cover whatever money they paid on my deposit and they had no official requirement to wager x amount before I deposited).