Today I experienced something pretty strange. In two separate hands on the same table 1) My hole cards were not displayed despite being dealt into the hand 2) The next hand only 2 out of 3 cards were displayed on the flop.
I emailed support, and they asked for my tournament ID.
I explained that it was a cash game and provided the hand numbers, and they said they found no issues with the hands.
I replied again asking if they looked at the screenshots, and they suggested them I send them crash logs and also said "We also notice from the screenshot you've sent that you're using a Hold'em Indicator. We don't allow the use of any third party software that can give players an unfair advantage over others."
Anyone else experience this?
I'm just using PT4 and Ignition Card Catcher -- didn't think they were against the rules?
Last edited by jdavis86; 02-17-2017 at 06:50 AM.