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[Unibet] Official Thread
05-25-2017
, 12:50 AM
So the rumour has it that the 3k Unibet Open will be in Vegas, right? Andrew, if that is the case, I do like the initiative and all, but I live in Dawson City in northern Canada, 4,863.5km from Vegas, to be exact, so am wondering if I can get the 3k worth in tickets...
https://www.google.ca/maps/dir/Dawso...36.1699412!3e0
I am reaching the desired points within 10 days, hence my question, thx
https://www.google.ca/maps/dir/Dawso...36.1699412!3e0
I am reaching the desired points within 10 days, hence my question, thx
Last edited by Dubnjoy000; 05-25-2017 at 12:56 AM.
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05-26-2017
, 06:28 AM
Hi Andrew,
My intentions were to wait after the day (friday) ended before i was gonna write this, but maybe it is smarter and better to do it right now......
...so maybe support will do some of my exchanges, maybe they don't....
So let's begin at last week, the 18th to be specific, i sent a ticket request to support
support forwarded this email to the poker department on the 21st with reference 14558191
On the 20th i sent another ticketrequest
in this request i actually note that there is another request in process, and that this request is in addition to the previous request (and does not replace it).
support forwarded this email to the poker department also on the 21st but with reference 14562721
Then on the 22nd i sent another ticketrequest
in this request i actually note that there are two other requests in process, and that this request is in addition to the previous requests (and does not replace them).
support forwarded this email to the poker department on the 22nd (yeah!, actually on the same day, instead of waiting 1-2 days for an email fowarding) with reference 14569427.
So on the 22nd i actually see a ticket conversion has been done....
....Why, Why, Why.....i ask myself......is it REALLY THAT HARD???
So what did happen you might ask yourself....well actually not that much out of the ordinary, i usually have ticket conversion that take ages (lately at least) or don't get done at all.
In this case somehow/somewhere/because of some reasoning somebody decided to not do the first and second request, and only did the 3rd request....
In the past this actually was not really a problem, because if a ticket might expire, they would revive them for me....with all the issues i am having (yes they have not rectified my tickets after the last time i mentioned it, i guess the're still looking into it Andrew), i am not confident anymore in that they will fix it...
I will try to clarify a bit more, the second request (i did on the 20th) included a 1x 10MTT into 10Bonus line. Because this whole request hasn't been done, i have to request the same ticket to be converted again. I actually did this request on the 24th. (i also did a request on the 25th and the 26th (i know, about ten hours ago, so i am not expecting anything in that regard).
The problem is that i ask for a conversion on the 20th, it doesn't get done, i ask for the same ticket to get converted on the 24th, today is the 26th and my ticket will expire today somewhere i think. My assumption is that they will either not change my tickets, they don't change the "expired" tickets, or maybe, just maybe they will change in time and this whole post is kinda for nothing....(i actually hope for the last option)....
I really feel like when i ask for a conversion on the 20th, and for "reasons", it doesn't get done within a week (the standard expiry on the ticket) i should not be the one to blame...
Hopefully this neverending story ends soon......
Then there are some general tips/remarks i want to give;
Please let met send my request in english, i KNOW dutch supports translates the emails and leaves stuff out on a regular base (this is the only possible reason for some of the mistakes that are made). It is really silly for us, because poker is an english spoken game. So i actually (in my mind) have to translate from english (poker) to dutch (because support wants it that way), then support will translate the dutch back to english because the poker department is english.....a lot of errors also originate from this strategy, please let me send in english (and preferably directly to the poker department).
I probably actually have this email adress, but i am not gonna use it, because in my opinion, every dutch person has this awful experience and would be off so much better with a solution that works for us all.
To fix this problem in a different way i have some other suggestions, that might be helpful to you;
- There is a option of making a discussion group in google, which you can implement this feature on, i suggest somebody takes a look at discussion groups by google. This can solve your problem instantly i think.
- Another option that came to mind, was making a "ticket-converter", so we can avoid the ticket conversion request totally....
let's say, we can change a ticket in the bonus shop somewhere. so something with 2 buckets for example, on the left you put in the ticket you want to be converted, and on the right options show what you can change into. just click the option you want and an automated system will do the rest.....EZ Peazy....
....it also releaves support with all the ticket request they are having, so they can focus on more important stuff (like putting accounts on hold that are chipdumping, and not waiting a few days with that)
I sincerely hope that my requests of the 24th (14577927), the 25th (14578925) and today (no reference yet for this one) will be done before 10PM CEST, because else the 10MTT ticket will expire and the story will truly never end!!! (if you want to rectify, for the last "problempost" the correction needed is;
take 2x 4UK tickets (i have gotten to much of them)
give 3x 4UO tickets (i still am owed these))
But i can also understand if you want to wait to see if the 10MTT (and tomorrow another 4Luchticket) will expire, and how support handles this.....i would not like this very much because i requested some of these tickets to be converted on the 18th....if this goes over the weekend i kinda had to wait 11 days for that request (and IF they do it today, it still took 8 days....)
TLDR: Support is a slow and full of mistakes, and we want a better option for ticket conversions
also, i am very happy that you allow us to change tickets, thanks for this, we just have to make it work properly....
Alright another 1,5 hours gone, but this time at least it's not a free day for me, so the boss is paying for this post (hopefully he doesn't find out....) and if we can make a good solution for this problem, i think it might be time well spent.....so far the equity of this time is very negative, let's turn that around
Cheers!
My intentions were to wait after the day (friday) ended before i was gonna write this, but maybe it is smarter and better to do it right now......
...so maybe support will do some of my exchanges, maybe they don't....
So let's begin at last week, the 18th to be specific, i sent a ticket request to support
Spoiler:
On the 20th i sent another ticketrequest
Spoiler:
support forwarded this email to the poker department also on the 21st but with reference 14562721
Then on the 22nd i sent another ticketrequest
Spoiler:
support forwarded this email to the poker department on the 22nd (yeah!, actually on the same day, instead of waiting 1-2 days for an email fowarding) with reference 14569427.
So on the 22nd i actually see a ticket conversion has been done....
....Why, Why, Why.....i ask myself......is it REALLY THAT HARD???
So what did happen you might ask yourself....well actually not that much out of the ordinary, i usually have ticket conversion that take ages (lately at least) or don't get done at all.
In this case somehow/somewhere/because of some reasoning somebody decided to not do the first and second request, and only did the 3rd request....
In the past this actually was not really a problem, because if a ticket might expire, they would revive them for me....with all the issues i am having (yes they have not rectified my tickets after the last time i mentioned it, i guess the're still looking into it Andrew), i am not confident anymore in that they will fix it...
I will try to clarify a bit more, the second request (i did on the 20th) included a 1x 10MTT into 10Bonus line. Because this whole request hasn't been done, i have to request the same ticket to be converted again. I actually did this request on the 24th. (i also did a request on the 25th and the 26th (i know, about ten hours ago, so i am not expecting anything in that regard).
The problem is that i ask for a conversion on the 20th, it doesn't get done, i ask for the same ticket to get converted on the 24th, today is the 26th and my ticket will expire today somewhere i think. My assumption is that they will either not change my tickets, they don't change the "expired" tickets, or maybe, just maybe they will change in time and this whole post is kinda for nothing....(i actually hope for the last option)....
I really feel like when i ask for a conversion on the 20th, and for "reasons", it doesn't get done within a week (the standard expiry on the ticket) i should not be the one to blame...
Hopefully this neverending story ends soon......
Then there are some general tips/remarks i want to give;
Please let met send my request in english, i KNOW dutch supports translates the emails and leaves stuff out on a regular base (this is the only possible reason for some of the mistakes that are made). It is really silly for us, because poker is an english spoken game. So i actually (in my mind) have to translate from english (poker) to dutch (because support wants it that way), then support will translate the dutch back to english because the poker department is english.....a lot of errors also originate from this strategy, please let me send in english (and preferably directly to the poker department).
I probably actually have this email adress, but i am not gonna use it, because in my opinion, every dutch person has this awful experience and would be off so much better with a solution that works for us all.
To fix this problem in a different way i have some other suggestions, that might be helpful to you;
- There is a option of making a discussion group in google, which you can implement this feature on, i suggest somebody takes a look at discussion groups by google. This can solve your problem instantly i think.
- Another option that came to mind, was making a "ticket-converter", so we can avoid the ticket conversion request totally....
let's say, we can change a ticket in the bonus shop somewhere. so something with 2 buckets for example, on the left you put in the ticket you want to be converted, and on the right options show what you can change into. just click the option you want and an automated system will do the rest.....EZ Peazy....
....it also releaves support with all the ticket request they are having, so they can focus on more important stuff (like putting accounts on hold that are chipdumping, and not waiting a few days with that)
I sincerely hope that my requests of the 24th (14577927), the 25th (14578925) and today (no reference yet for this one) will be done before 10PM CEST, because else the 10MTT ticket will expire and the story will truly never end!!! (if you want to rectify, for the last "problempost" the correction needed is;
take 2x 4UK tickets (i have gotten to much of them)
give 3x 4UO tickets (i still am owed these))
But i can also understand if you want to wait to see if the 10MTT (and tomorrow another 4Luchticket) will expire, and how support handles this.....i would not like this very much because i requested some of these tickets to be converted on the 18th....if this goes over the weekend i kinda had to wait 11 days for that request (and IF they do it today, it still took 8 days....)
TLDR: Support is a slow and full of mistakes, and we want a better option for ticket conversions
also, i am very happy that you allow us to change tickets, thanks for this, we just have to make it work properly....
Alright another 1,5 hours gone, but this time at least it's not a free day for me, so the boss is paying for this post (hopefully he doesn't find out....) and if we can make a good solution for this problem, i think it might be time well spent.....so far the equity of this time is very negative, let's turn that around
Cheers!
05-27-2017
, 04:20 AM
Quote:
Still not 100% certain on the logic behind this bug, but my best guess would be that when you time out and miss following hand, it messes with the table prioritization, so that when it's your turn to act, a table no longer gets prioritized. 4 of my tables overlap with each other a bit if I play 6 tables on my laptop, and I usually find myself timed out and in the muck at a table that is not showing without any warning, if I've timed out and missed the following hand recently. This I guess then turns into a vicious circle of getting sat out, until maybe I've played bb at every table or something (just a guess, IDK). I guess being aware of this, checking all the tables for my turn to act from now on until it gets stable again will solve this for me.
As for table prioritization, a couple of recent changes/features really bother me
:
1. I can no longer select a table by just clicking anywhere on the table window, but I have to click on the grey bar above the table. Why is this? If there's no thought behind this change, could it please be fixed so that if you click on a table it will be prioritized again?
2. I wanna have table prioritization on, obv as sometimes I play with a few tables overlapping, and also because I might just be browsing the internet or doing whatever else while playing. But I could really live without table being prioritized again when time starts running out (i.e when it gets to the red and you get the warning bleep). If I've had table A prioritized once (when action gets to me), and I want to prioritize table B and get back to table A after I've acted on B, I really think table B should stay prioritized even if A is about to time out (I misclick min-raised 80€+ into the nuts the other day, when table A jumped up with the raise button right where I was gonna click fold on table B.) Also with having to click on the narrow taskbar, and minding the minimize and close buttons, it's such a b*tch to manually prioritize a table and then have it auto-prioritize somewhere else again very soon.
edit: The more I think about point 2, the more absurd this feature (bug, if you will) feels. There's no way another table should be able to jump up on top, if you've manually prioritized another table, no matter what's going on with the timebank. If no other table is prioritized (say you're browsing the lobby), then it's obv a fine feature. It's been a while since I've played on any other site, but intuitively I'd say that is the way it has been on sites considered to have good software, pre-December Unibet too presumably. Although I didn't need to overlap back when 6 tables could be tiled without everything (cards, fonts etc.) becoming agonizingly tiny, so table prioritization has never been an issue that I've paid much attention to before this client.
As for table prioritization, a couple of recent changes/features really bother me
:1. I can no longer select a table by just clicking anywhere on the table window, but I have to click on the grey bar above the table. Why is this? If there's no thought behind this change, could it please be fixed so that if you click on a table it will be prioritized again?
2. I wanna have table prioritization on, obv as sometimes I play with a few tables overlapping, and also because I might just be browsing the internet or doing whatever else while playing. But I could really live without table being prioritized again when time starts running out (i.e when it gets to the red and you get the warning bleep). If I've had table A prioritized once (when action gets to me), and I want to prioritize table B and get back to table A after I've acted on B, I really think table B should stay prioritized even if A is about to time out (I misclick min-raised 80€+ into the nuts the other day, when table A jumped up with the raise button right where I was gonna click fold on table B.) Also with having to click on the narrow taskbar, and minding the minimize and close buttons, it's such a b*tch to manually prioritize a table and then have it auto-prioritize somewhere else again very soon.
edit: The more I think about point 2, the more absurd this feature (bug, if you will) feels. There's no way another table should be able to jump up on top, if you've manually prioritized another table, no matter what's going on with the timebank. If no other table is prioritized (say you're browsing the lobby), then it's obv a fine feature. It's been a while since I've played on any other site, but intuitively I'd say that is the way it has been on sites considered to have good software, pre-December Unibet too presumably. Although I didn't need to overlap back when 6 tables could be tiled without everything (cards, fonts etc.) becoming agonizingly tiny, so table prioritization has never been an issue that I've paid much attention to before this client.
My troubles start after I disconnect. Have had some troubles with my phone`s hotspot and after I manually reconnect, Unibet isnt able to understand that I have internet now. I can browse web or start a video on youtube but Unibet doesnt do anything. After I log out and in again it opens the tables I was playing but I have timed out all hands and table prioritization is messed up and I cant play and have to close all the tables and start all over again.
I`ve had internet issues before but it has always been able to reconnect and sometimes I am only timed out in 1 of 6 tables I am playing.
Made a test at PS and it managed to continue the play after internet was connected again.
sn trumpmen if you want to see my play over the past few days.
05-28-2017
, 08:50 AM
05-28-2017
, 01:11 PM
The way the software handles disconnects/timeouts should really be fixed.
I play with overlapping tables and every time, I get a disconnect or I time out on a hand, the tables stop popping to the front on action, so I have to restart the software.
This is really, really annoying and I already noticed, that I have reduced my volume on Unibet. Please, please, please fix this asap. Otherwise I'm really enjoying my experience with Unibet, but this is just so terrible.
I play with overlapping tables and every time, I get a disconnect or I time out on a hand, the tables stop popping to the front on action, so I have to restart the software.
This is really, really annoying and I already noticed, that I have reduced my volume on Unibet. Please, please, please fix this asap. Otherwise I'm really enjoying my experience with Unibet, but this is just so terrible.
05-28-2017
, 03:05 PM
05-29-2017
, 06:09 AM
Quote:
Thanks all, I must have missed it somehow.
Also I have tinkered around about with the filters and I don't see any way to sort live qualifiers out. I appreciate that it's a big part of the brand, but for someone like me who have no interest in travelling to poker tournaments it's a bit confusing when they make up over half of the tournaments that I have filtered for. I can only find a way to filter them exclusively, not the other way around. Am I missing something obvious or is there no option to remove them?
Also I have tinkered around about with the filters and I don't see any way to sort live qualifiers out. I appreciate that it's a big part of the brand, but for someone like me who have no interest in travelling to poker tournaments it's a bit confusing when they make up over half of the tournaments that I have filtered for. I can only find a way to filter them exclusively, not the other way around. Am I missing something obvious or is there no option to remove them?
That should filter out the live stuff normally but it looks like the filters act in the same way as -text works in the PS client filter and unfortunately with the name change to EO instead of UO it's not catching the sats. It also isn't catching the UK tour sats either.
It might be something that gets sorted in the end of month client update.