Yes I think if someone is tiling they don't want overlap - though there is a workaround - make one of the tables smaller or larger as required - go to the tile thing, choose the pattern and select "current size" rather than "resize" and that size will be copied for the others too.

Please can you look into increasing the timebank a bit when you come back from a disconnect? So annoying to have the software crash and then you have to relog but have only 3 seconds to decide what to do. Atleast just for now while there is a high frequency of crashes. It's worse than Adobe Air atm.

Hi, I have couple of suggestion about software:
1)I've just registered into wrong tournament which, ofcourse, was of unfortunately higher buy-in that I play. I didn't misclick, it happened because full MTT lobby was loading with delay and list of tournaments "jumped" while I was clicking registration. Late reg. popup confirmation window doesn't show buy-in like in other rooms, so I wasn't aware I was registering into wrong tournament. And it just costed me. So hopefully you can add MTT name/buy-in into late reg confirmation pop up.
2) What's the deal with not being able to auto-rebuy on cash tables? This probably has been answered but at least I can be one more voice in favor of changing that. Clicking rebuy button couple of times every circle of blinds on multiple tables is just annoying.

1) is all good ideas.

for 2) the standard answer is that people who didn't have it turned on would be identifiable as less likely to be regs and would get exploited.

Hey Andrew

I got huge problem. Everytime I try to open table from lobby, software crashes, I could not play single hand. This happens everytime, I try again open table after reopening client, always crash. How I can get software working?

I haven't kept up with this thread so I apologize if these matters have recently been discussed a lot. I largely quit playing unibet mostly because of two reasons: no hotkeys and no auto rebuy. I'm a gamer and I use my mouse all day, but something about playing poker with a mouse really strains the hell out of my mousing hand, so whenever I plan to play on unibet a lot I always go back and stop after a while because my hand hurts. I guess lots of clicking on small buttons is worse for RSI than competitive gaming, or maybe it's just me.

Anyway, auto-rebuy would save a ton of clicking, and a basic hotkey system would make me personally very glad. I really don't care about a 2.63x raise button, just some sort of clear indication which table is active and the ability to press F to fold my hand on the active table and literally nothing else saves 80%+ of clicking.

Thank you very much sir!

I'm so glad you're f-ing off to stars.

Hi Andrew,

I have a double trouble freeroll ticket I would like extending till Tuesday if that is possible.

My username is Equilibrium42.

Banning hotkeys is not the best method of discouraging regs from multitabling - it just makes everyone at the table wait for longer until one clicks a button manually. The loyalty program does the discouraging job well, and the reduction of the time to act would do it too.

Andrew expressed his stance on hotkeys 3 years ago (when Unibet had just become standalone) in three posts in the old thread.

You see, it's just simpler for the security team to prevent botting if hotkeys are prohibited. Unibet is so good at cutting its costs.

Oh, and sorry for posting in this thread at all - it's not going to change anything for me as I'm not a fan of Andrew's vision of poker anyway - I like flashy games where people can win/lose a lot of buy-ins fast so that I don't need to click buttons for 20 years in a row to grow my bankroll to $100K or whatever, while he'd like people to be losing slower.

I might play Banzai at some point but the problem for me is that it's a plain cash game with no bounties or other complications (while the bounty MTTs are too slow to me) and is thus vulnerable to being solved by offline calculators (I mean not the Nash equilibrium but the optimal adjustment to regs' and amateurs' tendencies).

Can you please check alias NhaTrang? It's possible that he is some kind of bot because he always acts at the same time of the timebank

If it was your intention to come across as insufferable with your recent set of posts, consider your mission accomplished.

Downloaded the client using IE Windows 10. Can't open the client. What can I do?

Allright, this is gonna take a bitchload of time, but i can't complain and then don't give feedback about those problems so unibet can fix them, i might split this story in several posts, just because it would become a wall of text which helps no one......

about the quote above.....point 1 is really irritating, it happens a lot (especially if you have "hide closed registration" in the filters on)

i don't have a good solution for this except maybe, as mentioned before, showing the name of the tourney in the buyin popup so we can check if it's still the same tourney that we openened.....

....i think this is only a bandage for the problem, not the solution (the solution would be either;
open the tournament i see,
or don't show the tournament thats gone already

EDIT: There are also tournaments that show up as "reg open" (green label), but are already closed, this happens mostly on games where the amount of players is close to paying out (it's good to close it on time, i guess, but then the registration should be closed imo....if i remember, i will make a screenshot of it if this is needed

This is gonna be a big post, but i will try to keep it to the point, also i don't wanna give out all the info about my exchanges so i will summarize some parts of it.....

essentially, support is not reviving tickets for me;
support, on may 1st, said something like "the poker department did revive your tickets this time, but if they expire again, they will not be revived again.....

I can understand this (maybe) if i would request it a lot, but the honoust truth is that i requested those tickets to be converted 4-5 times, and the poker department did not convert them, so they expired....pretty insane when support doens't cheange tickets, and then blames me for asking to revive to much.....

They expired, because you did NOT change them......

here i will quote my response to the email of 1st of may (thanks to google translate, so it might read a bit weird)

"
Hi S*****,

I would like to give a response, but thank you in advance for the final response I get now.

On April 6th I ask to exchange the 1st ticket, on April 8th I get an email that has been forwarded to the poker department. This ticket is probably not done at all (I did not have a confirmation email at all and can not check the exact conversion now), and since I wrote that this ticket had expired on April 11th, it's very good with my data. (And ahead of what follows in the following paragraph) (the email reference is 14443415)

On April 10th (2 days after I received confirmation that the bill has been forwarded), I ask again to exchange this ticket and the other ticket (which will expire on a day or 4, from now on). On April 12, I get the confirmation that he has been forwarded to the poker department with reference 14453023. I did not have a confirmation email that this change was done, and again I can not see the exact switch now (my PC has died 5 days ago). If my PC should do it again, I hope to get to the data, which shows that x has changed and y is not (as an example).

Besides this data (which I can not add now), I did not really think it was so neat this month on the CS, I do not want to complain too much but wait 4-5 days (a number of times), ticket conversions that are not done at all, Or get respondes to (also a number of times), and some other things that do not feel so good make sure my CS experience was not that nice this month. And if I have to ask 4x if you can get tickets (because they expired because you did not make the bills), I may be able to respond to some irritation (especially if I have to wait for a week or 4).

I hope you also understand that if I expire 5 days for a ticket, please do so (for any reason, not for any reason), then I expect you to correct your mistake. Normally, you may also do that I may have been too passive when these tickets expired (assuming you were active and based on past performance).

This is not a clue to the people on CS, but a comment like "they've added it again for this time"; Sounds like you're responding to Coulance, I think I'm quite coulant to you in connection with all of the above.

You do not have to respond to this mail to me (spend your time on other complaints / customers, I think it's busy with CS), but I want to say it! Hopefully you can do something about it in the future.

Sincerely,


W****** ****
"

Im pretty sure translate is ****ing up the text (i corrected a few major errors alreasy), but to sum it up for you;

- i request a conversion of a 10 turbo multibuy ticket (im gonna call this ticket 1) on 6-4, forwarded to poker dept at 8-4, conversion not done (at least the multibuy has not been done)
- i request a conversion of 2x 10 turbo multibuy tickets (this includes ticket 1 that has not been converted, the other ticket we will call ticket 2) on 10-4, forwarded to poker dept at 12-4 (ticket 1 has expired a day now, it expired on 11th), conversion not done, because .... i dont know, they prob couldn't find the expired ticket?!@? (please note that i requested it to be converted on 6-4, it is 12-4 now)
- after this i ask for a few time to revive the 2x 10 multibuy tickets, but i either get no response, or they do the conversion ont the request but don't do the revive. i think i asked 4-5 times
- after about 14 days of asking for them they give a response as mentioned above, and it infuriates me.....you dont do your job (servicing a customer with his "normal" request) and then blame it on me that i ask for to many revives (becuase you don't do your job)

i was like, **** that ****, at least it's done now and i should not have expiring tickets soon, so **** it.....

But then the inevitable happened, which in this case meant, the Saturday stack 2€ qualifiers did not run because not enough players. i was regged for the 17:10 and 22:10 on 6,7,8 may (not really sure it might have missed 1 of these 6 games), but essentially they did not run (i think 1 or 2 ran) so some 2€ SS expired, i requested them to be revived.....

I actually get a response of the CS-person i had the email conversation with, were she said she did sent the full request (including the revive) to the poker dept, but she noted that it might not happen, because "mentioned above in this post"...

obviously it did not happen (the revive), and if we are complaining i can also state that:
- i still have my 2x UK4 tickets (they should be converted to 8x 1UK), i got the 8x 1UK, but i also still have the 2x 4UK (you can take them away if you want to rectify after reading this post)
- i am mising 3x 4UO.... (no explanation for this), can you rectify this to for me
- maybe you can revive the 3x 2SS for me too, because i am pretty sure CS own't do it anymore for me (or it's gonna take a month, just like the 10 multibuy that i requested on 6-4, that i finally got on 1-5 (oh yeah, another thing, not that big, but i actually got 2x 10MTT tickets (instead of the 2x 10 multibuy ticket)

Without going in to much detail, in the month may they did not do 4-5 (minimum) requests also...
Short story, i am annoyed with how things going, and i definetly don't want somebody to get fired.....but CS has to realize that if they dont serve the customes, the customers will go away, and they will be out of a job......
if there are no customers to serve, they will have no job, i think they either don't realise this, or they dont care (in which case i would fire them, and also don't feel bad if you fire people cause of this)

normally i dont like to be like this, but essentially CS pushed me to this point and i feel no compassion for them in this regard.

i have a remark, which i don't know i should make, because i actually think it's a good thing, and you might decide to change it;
Example; If you have a ticket that expires within a hour (or soon in general) but a game will start soon (but after the expxiry date) you can actually reg with the ticket....
....the one problem this can have is when that game doesn't run, then it wil give back your ticket (but that has expired in the meantime).....so just letting you know in this regard.

This is actually the short version, and i do have all the email references for you if you want them, but this already took more then a hour to write down, and to be honoust, i rather play poker on my free day (not have to work day) then write hour long posts....

thanks for reading!

Hey guys, i live in Belgium and i wanted to put some money on unibet to play cashgames. After some research is saw unibet had a super bad rep regarding cash outs. Are these true? Does anyone have experience with this? Thanks.

Hello Andrew,

I have 2000€ Unibet Open Package for Copenhagen and I am not sure if can make it to the event doe to unexpected circumstances . I would appreciate it (if this is possible) if you convert my package into 100K bonus points.

My username is fireshield.

Thank you

i think i have the "reg open, but not open" bugs here......





So, let's disregard the fact IF we should be able to buy into this game at this time, and focus on the fact it's closed....then the main lobby should be red/closed (and actually shouldn't show up because of my filter "hide closed registrations")

Could you post the full screenshot, showing the full screen, in its original resolution please?

Thanks, we'll investigate.

They're down as an experiment - the guy who looks after the tourney schedule is investigating if they have an impact on the guarantee of the tournaments around them.

You've had 4x €250 UO tickets. You used them on:

25th Dec 2016
15th Nov 2016
19th Oct 2016
18th Oct 2016

There aren't any that have expired.

The graph starts at a high number - the y axis is already at 6,000 (or whatever number, I can't say) at the origin.

If you uninstall the client, go to the /poker site on your Android phone, it'll only show you the mobile optimised client for download.

I don't think we can do that because people expect it to be there every week. I think the best solution is simply to add a second tournament later in the year when we start growing again in the autumn.

I'm afraid not, we only operate in .com.

Thanks, this is on the list of bugs to fix.

Thanks for the report, I sent it to the Head of CS.

Thanks.

Can you tell me what happens when you crash please? Can you post your dxdiag front page and second page please?

I agree that the timebank should be tweaked. I'd like better reconnection recovery, and probably a way to scale timebank according to the complexity of the situation.

Good idea, I'll add this to the list of improvements. If you get this again, just let yourself blind out and ask support for a refund.

It's because if the option is there and you don't use it, you're marked as inexperienced, and we don't want players to mark themselves this way except for how they play the game. If we had it on by default, we break our licensing terms in e.g. Denmark where you have to confirm the amount you want to risk.

Could you post the front page and the second page of your dxdiag please?

We don't have hotkeys because they add complexity to the client, and they help pretty much only mass-multi-tablers. When we consider which feature to build next, we're always going to pick the ones that help every player equally, or ideally weaker players more than strong. That means hotkeys will be low down the list a lot of the time.

I realise that this costs us some players, but that's the kind of trade off we have to make sometimes, I'm afraid.

Sure, done.

I have no idea what this even means.

Of COURSE we want to get the best return that we can per hour spent. Why would you want otherwise?

It isn't vulnerable to push/fold charts or other relatively simple methods to solve the game per se, because the stack sizes vary so wildly. It's only a problem on new tables.

This is also why we have a two table cap, and it's why we have checks and rules in place that allow us to further restrict players who are playing in a highly mechanical manner.

Thanks for the report, I've sent it to the fraud team.

What happens when you try?

Could you post the first two pages of your dxdiag please?

I think this is because the lobby doesn't update in real time, it does it every couple of seconds. This is something we're looking into improving, it depends on how many server resources it'll take.

Sorry for the troubles, I agree that sometimes our support sucks. The best way to fix it is if we hear from players where the problems are though, so it's good to read this kind of post.

What's your alias? I'll ask our 3rd line guy to look into it, and I'll make sure our head of CS is aware of it.

Sure, I can do. Would you prefer we just move it to a later event, or exchange it? (And sorry, I know I have PMs from you, I just haven't had the time to go through my PMs yet).

Not sure if you're talking about something Belgium-specific? Unibet have a good reputation. They're a huge sportsbetting site and they have a thread on here where the guy running the poker site regularly posts.

You'll always find bad posts via google about any site - when someone gets their account locked for fraud/collusion whatever the first thing they do is make a forum post declaring the site a scam.

Warning for new players at unibet!!!
I created account on unibet more than 2 weeks ago and deposited few hundred bucks.
I was playing for a while and after I lost 1 stack I could not reload. I found out that they blocked my account until they have documents from me.

All documents were instantly uploaded. A week later I heard back that they still needed picture of my credit card back. Instantly sent that too. Now its been 2.5 half weeks, account is still blocked, money is on site, cannot even withdraw. Support does not care least bit.

Why even let deposit and start playing if you request documents 30 minutes later???
Im all for security but do your check before playing or before cash out not some random account blocking

Warning for new players at unibet!!!
I created account on unibet more than 2 weeks ago and deposited few hundred bucks.
I was playing for a while and after I lost 1 stack I could not reload. I found out that they blocked my account until they have documents from me.

All documents were instantly uploaded. A week later I heard back that they still needed picture of my credit card back. Instantly sent that too. Now its been 2.5 half weeks, account is still blocked, money is on site, cannot even withdraw. Support does not care least bit.

Why even let deposit and start playing if you request documents 30 minutes later???
Im all for security but do your check before playing or before cash out not some random account blocking.

How can new players start playing when they have to wait for weeks to get verified?

No issues with withdraws, make sure you verify your account after signing up, that way you won't have to wait for cash out

Sent from my LG-H901 using Tapatalk

Are you in one of the countries (Netherlands?) that can't access the Community forum? If so, that's pretty rough, as the poker forum guys are really good at dealing with ticket exchanges and extensions. The customer Support staff seem pretty terrible in comparison, so I feel your pain.