Sorry, been away a lot lately. Here's some catch up.
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Originally Posted by HelloNitty!
My alias is PokaPokaPoka
Ah, you still have the starter bonus, so I can't extend it until you've started it.
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Originally Posted by leuboyaz
Could u change all my SNG tickets into bonuses?
Sorry, I don't exchange tickets in this thread.
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Originally Posted by RK_95
Is there a reason why the €1 18 man cap tournaments, which ran every 15 minutes, are not in the client anymore? I think they were great for people with a small bankroll that would like to play a small MTT, and we also used them to play with people in the twitch chat during streams, so we could compete together and everyone could come in with that buyin.
Thanks, looks like they were turned off by accident. They're on again now.
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Originally Posted by GermanKid
Hey Andrew, could you extend my double trouble ticket? Thanks alot
Sure, what's your alias?
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Originally Posted by welsh-witch1
how do i verify my account with you like send passport and a utility bill i want everything verified before i deposit because im sure i had an account on your old site when it was ipoker or whatever network and it was a free bankroll and i never deposited so i made a new one recently looking to play there.
Sorry, this is site-wide rather than poker specific, so you'd be better off contacting regular support.
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Originally Posted by megalomaniac23
Can you post the display tab of the dxdiag please?
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Originally Posted by Thrssy
Can you please extend my super and normal double trouble tickets?
Sure, done.
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Originally Posted by Egiza
even unibet site cannot load
The site was down for a bit that day, sorry for the problems - if you have any refund requests, please contact regular support.
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Originally Posted by PretzelMonies
Andrew, for at least the last month i've been having a problem whereby the software automatically folds certain hands before i've had a chance to click any buttons. It doesn't happen often but it has happened at least half a dozen times and i've just managed to record a short video of it happening:
https://www.dropbox.com/s/8vmwfukriju8nfp/Bug.mp4?dl=0 (You may need to download the file in order to see a good quality version.)
If you watch tournament 5513296 (top-left) you'll see that i'm dealt AJ on the button heads-up but the hand is immediately folded before i've had a chance to do anything and before the action buttons have even appeared. It's as if the table is still registering me clicking the "Fold to any bet button" from the previous hand. It's also happened on hands 490613215 and 491780070 and a few more before that, and on at least one of those I was also heads-up, which may be the common factor.
Here are my DirectX stats if you need them:
http://imgur.com/qTQBbHZ
http://imgur.com/XUkZnJQ
This'll be CPU lag. If you open task manager, how high is cpu usage normally and when you play like this? You can probably improve things by having fewer programs open at the same time. It may be that the machine is a bit too slow though - I don't have much way to compare the actual CPU, but 2 gb ram in win10 is not much, so windows might be taking up too much for you to be comfortable.
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Originally Posted by KarmaDope
I have a bunch of cash tickets that I thought expired today but I think they ran out last night. Can you reactivate them please so I can grind during my time off work?
Sorry for the late reply, but I believe this was done on Monday.
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Originally Posted by GermanKid
Can someone extend my double trouble ticket? Thanks in advance
What's your alias?
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Originally Posted by JaNor
Did the table layout change? Before the patch I could tile 9 tables on my WQHD monitor. Now I can only tile 6 tables.
I don't think so. What's your resolution? Could you post a screenshot please?
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Originally Posted by RK_95
Could you please extend 2x €50 Unibet Open tickets?
Sure, done.
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Originally Posted by Omaha_Player
Where are all the games Unibet very few action lately in PLO...
Yeh, April has been pretty slow. Mostly the more 'fragile' games have been slower, but we kind of expect it - the promotions aren't really about volume, it's the start of the quarter, and we're starting to get into the good weather for the year.
I expect May to be better as it'll be the 2nd month of the quarter, and we have promotions aimed more at getting games to run more. Yesterday was a pretty good day too.
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Originally Posted by Matday
hi!Whether it is possible to prolong a bonus for the first deposit
Sure, done.
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Originally Posted by senor_slizik
unfortunatelly my Double Trouble ticket was expired. Could you extend my double trouble ticket, please?
Sure, done.
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Originally Posted by Crumblepie
Hi Andrew, I know it is short notice but could you please extend my 'Double Trouble freeroll ticket' please?
Sure, done.
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Originally Posted by krawk
Has anyone had issues with the bankroll numbers? I thought I was up a lot more than 20 today and the bankroll wouldn't show up at all at times during the session (in the client top right) and when it did it seemed to vary a lot sometimes.
I'm not implying conspiracy here, just wondering if there could be anything wrong with the soft.
If you mail support, they can confirm how much you were up/down over whatever period you like. The cashier total is correct though.
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Originally Posted by ArtyMcFly
If someone has 900 euros of satty tickets and they've decided they never want to play poker ever again, is there any way to convert the tickets into a large vibrating egg? I'm asking for a friend.
I'm afraid not. It's a shame you didn't ask about the small one though.
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Originally Posted by sipio
wait so u have to play whatever ticket u have now?
I'm afraid I don't understand what you're saying.
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Originally Posted by KrustyTheClown
Hey Andrew.
Cashed out basicly my entire roll couple weeks back.
But have a bit more time now to play some poker.
Any chance of getting some kind of reload bonus?
Cheers
Sorry, we don't do that kind of thing really.
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Originally Posted by SleazyP84
I don't have time to play tomorrow, could you just send me €100 to cover what I'd normally win?
I credited it against your sklanskybuck debt.
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Originally Posted by Jugi6
Hi, to what amount of bonus points can I convert the 3,3k UO package if won via challenges before Copenhagen deadline?
The policy is:
If you win one package to an event via satellites and a second via Challenges or another promo, we can move the 2nd package to a later event, or we can convert it into €2k of tickets.
If you win one package via any method, we can move it to a later event, though the closer we get to the current one, the harder it is move and I can't guarantee it.
If you win one package via any method, alternatively we can convert it to €1k of tickets. This is a reduced amount because we get a lot of value having players go to these events - we think it keeps them as players for longer, and we get good press. This is also why we effectively subsidise UO satellites with overlays at the lower end.