![[Unibet] Official Thread](https://d30akgybcov179.cloudfront.net/icons/hamburger.svg){kind=icon}
![[Unibet] Official Thread](https://d30akgybcov179.cloudfront.net/icons/close-sidebar.svg){kind=icon}
[Unibet] Official Thread
04-18-2017
, 07:01 AM
Sorry, I've been a bit lazy with 2 + 2. Chris answered a bit for me when I was away, and then I didn't know what was going on with the different conversations. So for a few of these, sorry if I'm duplicating stuff Chris has already said.
The third event hasn't been announced yet. Bucharest will be 30 Nov to 3 Dec (not sure what's going on with the url though: http://unibetopen.com/live-events/UO_4rd_edition/)
The contracts aren't finalised for the 3rd event yet, but hopefully we'll have news soon.
The general policy for exchanges are:
On average, 1.25m points will be 12.5k raked, so 4.2k raked per month. The number of hands that is will depend on how you play, the looser, the fewer.
We don't really record rake per hand by stake, so you'd have to play a few and see. We rake less at PL25 than any other site, so it'll be hard to compare between sites.
Sure, done.
Sorry, I don't exchange tickets in this thread. Please contact support or use the community site.
Thanks.
Weds 26th.
Not yet I'm afraid, the tool to add bonus points is really clunky (you have to upload an excel file in the right format). When it's possible to add points more easily, I think we should do it.
Thanks, looks wrong to me too. I'll pass it on to the promo guys.
Sure, done.
Thanks. Yeh, we own the 24hbet brand as it was part of iGame. We shut it down earlier in the month, and we mailed all of their poker players in an attempt to migrate them to the Unibet brand instead.
There was a problem where a couple hundred people got included when they shouldn't have, but we've let them keep the bonuses etc.
I'm afraid this isn't really my department, but we recently got a new head of customer service, so I'll pass these posts on to her.
Ah, thanks. Can you suggest a way that we can change the page for it to make more sense? We don't have any Romanian in the poker team at the moment, so we can't see where it's bad.
Hm, sounds like it's CPU lag, where the computer doesn't have resources to update one of the tables in time.
Yeh, but we should be avoiding running big freerolls close to each other, so I'll remind the guy that scheduled that one.
Sure, done.
Sure, done.
It's important to vary the targets of promotions, or they stop working. I'd prefer that high hand did a bit more during regular peak hours, but that isn't really its aim. The Bounty leaderboard again targets a different player segment to the ones we've targeted recently.
I believe both are on the bugfix list for the next release.
Thanks, I've passed it on to fraud. They generally catch them faster than I can report the posts, but it isn't fast enough really. They're working on speeding that up.
You need a video card that supports directx10. I don't know much about how laptop upgrades work, but the cheapest desktop cards that support it are about €20.
Stalker 
What's your alias? Only I extend things, as it's an exception to the usual rules.
I hate the registration page, but you just have to go to .com and to english international.
Quote:
Binked myself a 250 UO final ticket and have noticed that I couldn't actually make Copenhagen even if I won a package (a big ask anyway!). I've read the terms and conditions and it looks as if they are not transferable or can be exchanged for cash.
So now it seems pointless using the ticket just yet, I'd just like to know about other scheduled dates for the UO this year? Am I right in saying Bucharest is next? If so what date? Thanks.
So now it seems pointless using the ticket just yet, I'd just like to know about other scheduled dates for the UO this year? Am I right in saying Bucharest is next? If so what date? Thanks.
The contracts aren't finalised for the 3rd event yet, but hopefully we'll have news soon.
The general policy for exchanges are:
Quote:
If you win one package to an event via satellites and a second via Challenges or another promo, we can move the 2nd package to a later event, or we can convert it into €2k of tickets.
If you win one package via any method, we can move it to a later event, though the closer we get to the current one, the harder it is move and I can't guarantee it.
If you win one package via any method, alternatively we can convert it to €1k of tickets. This is a reduced amount because we get a lot of value having players go to these events - we think it keeps them as players for longer, and we get good press. This is also why we effectively subsidise UO satellites with overlays at the lower end.
If you win one package via any method, we can move it to a later event, though the closer we get to the current one, the harder it is move and I can't guarantee it.
If you win one package via any method, alternatively we can convert it to €1k of tickets. This is a reduced amount because we get a lot of value having players go to these events - we think it keeps them as players for longer, and we get good press. This is also why we effectively subsidise UO satellites with overlays at the lower end.
We don't really record rake per hand by stake, so you'd have to play a few and see. We rake less at PL25 than any other site, so it'll be hard to compare between sites.
Quote:
I just did the same thing in my post above. It seems this 'bug' is still there... Can you refund €2 into my account and deduct one of my €2 UO tickets? I should have know after your post that it's not smart to register this way but I totally forgot in a quick moment and because I didn't get any pop-up how to buy-in it was already too late
Quote:
I'm having problems lately with notifications when it's my time to act on the tables. I'm not sure what the cause is of this change. It used to give a notification by either popping up the table or lighting up the unibet icon. I'm not sure which but at least something to draw my attention.
Now it stopped doing anything which is very annoying since I often do other things on my computer while playing. Any way to set this back the way it was?
Now it stopped doing anything which is very annoying since I often do other things on my computer while playing. Any way to set this back the way it was?
Weds 26th.
Sure, done.
Quote:
Have any of you guys ever received random tourney tickets and/or bonuses?
Opened my account today only to find myself a (small) MTT-ticket and a (huge) bonus.
I asked support, why I got these, but they couldn't tell either...I'm obv not gonna complain, but I'm really curious about why I got these.
Opened my account today only to find myself a (small) MTT-ticket and a (huge) bonus.
I asked support, why I got these, but they couldn't tell either...I'm obv not gonna complain, but I'm really curious about why I got these.
There was a problem where a couple hundred people got included when they shouldn't have, but we've let them keep the bonuses etc.
Quote:
Has Unibet considered they are growing? Because for the past couple of weeks now the waiting period to chat to a consultant is getting longer and longer.
Welcome to Unibet's Live Chat! Your request is important to us. A Customer Service Representative will be with you shortly. Your position is 22 in the queue. Thank you for waiting.
Welcome to Unibet's Live Chat! Your request is important to us. A Customer Service Representative will be with you shortly. Your position is 22 in the queue. Thank you for waiting.
Quote:
+1
So I had my deposits/withdrawals blocked at the end of last month while they asked for more ID documents. I sent the stuff on the Saturday, and by Thursday nothing had happened so I got onto chat.
After I got to the front of the queue It turned out that my email was still in their backlog of unanswered emails and a pleasant Czech girl dug it out and forwarded it on to the verification team, who sorted everything in a few hours.
I'm fine with your system picking me out to ask me for more documents after a certain amount of activity, and I understand that a lot of people are not going to bother sending them until you actually turn something off but
a) you could at least try to ask for the documents before turning things off (i.e. request them by email circa 2 weeks worth of play before you actually did - it may be that my adding Skrill triggered something so it was unpredictable but I don't see that's a reason to turn off the other payment possibilities too)
b) if you have a 4-day massive backlog of unanswered emails, turn off the tool picking out new people for verification as it just creates more work for you and its too long. On the other hand if support is not busy then turn it onto turbo mode and get some people done early while you are not busy.
As the verification team itself weren't busy, maybe it would have made sense for me to send documents direct to them. I think there is a documents@ address on your website but two previous people (one was Patric IIRC) told me to send documents not to that address but to the main support address.
So I had my deposits/withdrawals blocked at the end of last month while they asked for more ID documents. I sent the stuff on the Saturday, and by Thursday nothing had happened so I got onto chat.
After I got to the front of the queue It turned out that my email was still in their backlog of unanswered emails and a pleasant Czech girl dug it out and forwarded it on to the verification team, who sorted everything in a few hours.
I'm fine with your system picking me out to ask me for more documents after a certain amount of activity, and I understand that a lot of people are not going to bother sending them until you actually turn something off but
a) you could at least try to ask for the documents before turning things off (i.e. request them by email circa 2 weeks worth of play before you actually did - it may be that my adding Skrill triggered something so it was unpredictable but I don't see that's a reason to turn off the other payment possibilities too)
b) if you have a 4-day massive backlog of unanswered emails, turn off the tool picking out new people for verification as it just creates more work for you and its too long. On the other hand if support is not busy then turn it onto turbo mode and get some people done early while you are not busy.
As the verification team itself weren't busy, maybe it would have made sense for me to send documents direct to them. I think there is a documents@ address on your website but two previous people (one was Patric IIRC) told me to send documents not to that address but to the main support address.
Quote:
I am also worried about the Unibet situation. I havent have ever problems with withdraws but... Live chat is pracitcally not working. For E mail response i wait 2 weeks. I am from Poland and maybe its because of new law regulations... If market for me will be completely closed i will try to move another country (maybe Czech Rep.-if Unibet will get there licencse otherwise thailand). I played over 20k sng from 1-10euro (currently 4-10eu) I have hope that nothing bad will happen to my account and my funds will not be blocked. Up to this time Unibet is doing great job. Only get software more stable(but latest releases made Unibet Client much better) and please make Poker trackers give chance only to track villain (ev lines etc.) Dont need hud i just want after poker session look into my game. If this happen i will play bigger volume.
Quote:
Just tried to play a session (8 tabling) and for whatever reason one of my tables at random kept timing out... which caused my other tables to show the "play" button. This happened about half a dozen times before the software just went kaput with no warning. I'm experienced at 8 tabling so it certainly wasn't me... odd bug.
Quote:
There were at least 2 large freerolls running from 7pm UK time last night and they tend to slow the servers down to a crawl. I could log in but the MTT lobby would go blank and I'd have to restart the client on break every hour. It's server side, not client side and I think Andrew said last time it's just down to them not having enough resources
Sure, done.
Sure, done.
Quote:
Always been very positive here previously, but the promos this month have been terrible. The high hand bonus at random points of the day when there is barely any traffic can barely be described as a promotion in addition to the Bounty leaderboards which are of no interest.
No incentive for recs to maintain a certain level of play this month.
No incentive for recs to maintain a certain level of play this month.
Quote:
Chip-dumping at obscene level tonight (I don't normally play NL cash, but decided to give it a go because of a bad internet connection and this struck me as especially brazen): mevak3 dumping to jgyjhfhtfht
Some hand numbers I caught: 4915412721, 491542226, 491542153, 491542849
They would reraise each other to look legitimate until mevak would reraise so that he had only 2 cents left of his buy-in (and then fold to a push). Happened over and over.
I was playing under name "CuckedSwedes" which I note to identify myself as not part of the scheme and because I like using the word "cucked." Good luck Andrew.
Some hand numbers I caught: 4915412721, 491542226, 491542153, 491542849
They would reraise each other to look legitimate until mevak would reraise so that he had only 2 cents left of his buy-in (and then fold to a push). Happened over and over.
I was playing under name "CuckedSwedes" which I note to identify myself as not part of the scheme and because I like using the word "cucked." Good luck Andrew.
Quote:
http://imgur.com/a/pZWYK What specs do I need so I can install unibet software on my laptop?
Quote:
Aren't they extending the welcome bonus? Support just told me, they wouldn't do that, which is really disappointing, since I am now stuck with a bonus, that I don't have a chance of clearing on NL4 (or N10 respectively).
Oh, and can anybody explain to me the logic behind the bet slider options? When does it show the 2x, 3x, 4x buttons and when the 1/2 pot, 3/4 pot, pot buttons? It seems to me quite arbitrary.
Oh, and can anybody explain to me the logic behind the bet slider options? When does it show the 2x, 3x, 4x buttons and when the 1/2 pot, 3/4 pot, pot buttons? It seems to me quite arbitrary.
Quote:
Hey guys sorry it may be a dumb question but can canadians play on unibet? I tried asking live chat and they just kept giving me a copy paste of exclusions (which canada was not on) But when registering there is no canadian option , just UK. No luck with google searches or reading their site etc
![[Unibet] Official Thread](https://d30akgybcov179.cloudfront.net/icons/quote.svg){kind=icon}
04-18-2017
, 08:36 AM
Thanks Andrew!
04-20-2017
, 05:09 PM
Quote:
I was having some issues too with white space; managed to re log after restarting client 4 times. Had some weird stuff going on and loading Unibet webpages takes a while. Cant seem to play any session longer than like 2 hours without dodgy stuff going on recently. I restart client every hour on breaks and still get phantom issues.
04-22-2017
, 09:58 AM
Hi Andrew,
I have a bunch of cash tickets that I thought expired today but I think they ran out last night. Can you reactivate them please so I can grind during my time off work?
Cheers!
ETA/ One of my profiles is the same as my 2p2 username.
I have a bunch of cash tickets that I thought expired today but I think they ran out last night. Can you reactivate them please so I can grind during my time off work?
Cheers!
ETA/ One of my profiles is the same as my 2p2 username.
Last edited by KarmaDope; 04-22-2017 at 10:04 AM.