Hello, its been a while since i played on unibet saw new promo. How much rb is that 500$? or how much rake i need to rake in to get it?

+1

So I had my deposits/withdrawals blocked at the end of last month while they asked for more ID documents. I sent the stuff on the Saturday, and by Thursday nothing had happened so I got onto chat.

After I got to the front of the queue It turned out that my email was still in their backlog of unanswered emails and a pleasant Czech girl dug it out and forwarded it on to the verification team, who sorted everything in a few hours.

I'm fine with your system picking me out to ask me for more documents after a certain amount of activity, and I understand that a lot of people are not going to bother sending them until you actually turn something off but

a) you could at least try to ask for the documents before turning things off (i.e. request them by email circa 2 weeks worth of play before you actually did - it may be that my adding Skrill triggered something so it was unpredictable but I don't see that's a reason to turn off the other payment possibilities too)

b) if you have a 4-day massive backlog of unanswered emails, turn off the tool picking out new people for verification as it just creates more work for you and its too long. On the other hand if support is not busy then turn it onto turbo mode and get some people done early while you are not busy.

As the verification team itself weren't busy, maybe it would have made sense for me to send documents direct to them. I think there is a documents@ address on your website but two previous people (one was Patric IIRC) told me to send documents not to that address but to the main support address.

Have any of you guys ever received random tourney tickets and/or bonuses?

Opened my account today only to find myself a (small) MTT-ticket and a (huge) bonus.

I asked support, why I got these, but they couldn't tell either...I'm obv not gonna complain, but I'm really curious about why I got these.

I also recieved the same yesterday. I messaged Stubbe on the Unibet community but haven't yet got a reply. I'll let you know when i do.
For the record it was a 4 euro mtt and a 500 euro playthrough bonus, yikes!!

mine too.

I had account on24hbet and received an email that my account has moved to Unibet because of that i received some big bonus and ticket

I am also worried about the Unibet situation. I havent have ever problems with withdraws but... Live chat is pracitcally not working. For E mail response i wait 2 weeks. I am from Poland and maybe its because of new law regulations... If market for me will be completely closed i will try to move another country (maybe Czech Rep.-if Unibet will get there licencse otherwise thailand). I played over 20k sng from 1-10euro (currently 4-10eu) I have hope that nothing bad will happen to my account and my funds will not be blocked. Up to this time Unibet is doing great job. Only get software more stable(but latest releases made Unibet Client much better) and please make Poker trackers give chance only to track villain (ev lines etc.) Dont need hud i just want after poker session look into my game. If this happen i will play bigger volume.

That sorta makes sense, well it's possible. I don't have the same e-mail i registered with 24h anymore, stopped using the site when i found Unibet. Would be nice if that is indeed the case. I'll know for sure when Stubbe replies.
Fingers crossed.

It's like this because of the merger. At least support says so.

Anybody else having difficulty logging in right now? I got kicked out/disconnected about an hour ago, and since when I load the client, I can login, see my balance, but then it goes str8 away to "Trying to reconnect...".

Anyone? I deleted cookies and redownloaded the software to no avail.

Yes.

Cant logon, familiar problem.

What is up with the software seriously? Its so unreliable.

Anybody else troubles with connecting? Seems like an isolated issue

Hey Andrew,

I would like to report that the Bounty Badlands Low Leadearboard are updated incorrectly and there are bounties missing every single day. I already filled a report sunday and I received an answer 1 hour ago, but to another small question I had in the e-mail.

I counted my bounties every single day since I noticed the problem and every day there are points missing.

Just please look with your own eyes on 9th april where I started the day with 79 points, and I had won bounties worth 24 points but the leadearboard was updated for only 19 points instead of 24.

There are bugs in the reported system causing wrong leadeaboards.

I sadly feel very disapointed of Unibet customer service.

My alias is MiaKhalifaa

Thanks

Just tried to play a session (8 tabling) and for whatever reason one of my tables at random kept timing out... which caused my other tables to show the "play" button. This happened about half a dozen times before the software just went kaput with no warning. I'm experienced at 8 tabling so it certainly wasn't me... odd bug.

24h merged with IQPoker back in the day, didn't they? Then I guess I had a 24h account also.

(Damn, I have signed up to to many poker sites.)

Ok, back to normal now. For the record, this was happening on my new PC that I bought last week (not on my mac where I usually grind and have had cpu high usage issues). I suspect that many people are still experiencing some sort of bugs...

There were at least 2 large freerolls running from 7pm UK time last night and they tend to slow the servers down to a crawl. I could log in but the MTT lobby would go blank and I'd have to restart the client on break every hour. It's server side, not client side and I think Andrew said last time it's just down to them not having enough resources

Were the tournaments you won bounties in during the day? I noticed something similar with the high leaderboard after getting some bounties in a morning MTT. I posted on the community and it was ignored. I have a funny feeling only the MTTs after 6pm UK time are being counted and it's either a mistake or is intentional and just wasn't communicated on the promo page.

Can you revive my nl10 ticket? Alias marko552

Never played those morning mtts.

I see, that makes sense now, thx for the info

What about the afternoon schedule? What I'm getting at is do you know which MTT your bounties didn't get counted for? Did you record an MTT where you got 5 bounties and if so which one? If it's just a single tournament not being recorded then it'll be easier to fix if they know which one.

Client keeps crashing, support just went offline... Not a good first impression.

Where is andrew? I miss him

Hello Andrew,

please extend my double trouble ticket

Alias = McGregor111

thanks man

I am getting the white box of death for the last half hour and can't sign-in.