Lol at "we are making our tables absurdly shaped so that people who have certain popular monitors can enjoy them better". It's super obvious you are doing this to get rid of regs who play on multiple sites as it's impossible to fit these ******ed tables on any plausible screen setup. If you had any intention to cater for all poker players and not just market your online bingo you would use a table size/shape similar to every single other poker site out there. People who play poker use certain types of screens and for any regular screen these rectangular tables are AIDS. Run a poll among your players and 98% of them will say that the previous one was better. It also shouldn't be hard to at least give us an option to use table shapes from version 1 right? But let me guess, you're not going to allow that either because you just want to get rid of any kind of serious players.

I'd like to give my perspective though, and if you go through my account history you'll see I might be down money (I think it's very close, haven't done bookkeeping) since Unibet launched its own network despite being a big winner on other sites. Anyway typically I play 25 tables at a time across 6-8 networks. I have NEVER played more than 4 tables at once on Unibet and typically I just have 1-2. I'd say my average Unibet table count across the last 1.5 years (or whenever you launched, I forgot) has been 1.5. At the same time I probably average 10 Winamax tables alone. This has been mainly due to not being able to have HUD, and partially also to your software freezing my computer if I fire too many tables. So you have already eliminated the problem of having a strong winning player play many tables on your site, but what I have done with my 1-2 tables though has been starting tournaments and satellites that suffer meeting the min player requirement day in and day out. There would have been 100+ MTTs and satties that would not have run had I not been there regging them. It seems that there are maybe 5-10 everyday regs who do this at 10€+ stakes and if we all decided to quit a bunch of stuff would simply not run. You already had a product that stopped us from masstabling and exploiting your weak players too much... but now you have a product that no one is going to be playing on at all. I don't think it's a wise decision and I hope you could at least consider offering more normal table shapes.


PS. I was glad to read above that you are considering making the casino ad/mission icons a bit smaller. I fully understand cross-promoting, I just wish you could do it in a way that doesn't make the whole table look like a mess with soooo many icons and symbols. I think having that one big rectangular ad in v1 was much better than these circular buttons because to the eye they look so much more like buttons now and they are so much harder to get used to. IMO the approach should be to code the table approach with no ads first and then figure out a place where to put them, and that place should be as far from the betting buttons as possible. It's fine to have them but please replace them somehow. Also the mission buttons have no reason to be in the tables and please please just put them in the lobby, that alone will make the tables 33% clearer.

Ah, nice, thanks.

What happens if you update your video card drivers to the most recent version?

Thanks. What's your alias?

I can't select the box in that I don't get a blinking cursor, but if I click on it then ctrl-v, it pastes my password in. If you ctrl-v, nothing happens right?

Ah. I assumed it was PC. Knowing the Mac Air specs and your OS version would be helpful then thanks, and your alias.

The big majority of monitors you mean.

I don't want to return to our infamous exchange of a few months ago, but saying "it's super obvious" is super stupid. There are no hidden motives, I already said why we did it. We don't have a big problem with people playing multiple sites. Some people do it, but it doesn't matter much. It'd be a problem if we had people timing out frequently, or if someone played one tourney on our site per week, but neither of those are the case right now.

No, wrong. The v1 and v2 clients share very little code. That was the entire point of v2. We'd have to rebuild it from the ground up.

If we wanted to get rid of any kind of serious players, we could remove loyalty or have a four table cap or something. I guess I should be flattered that you're ascribing such Machiavellian scheming to me though.

v2 was designed in order to fix this - it has lower system requirements, and if there are bugs in the wrapper program, we can fix them. We could not in Adobe Air.

It's like this because in the previous version we weren't actually showing people what the games are.

So you think that it's actually GTO to cater for this "world's most popular monitor type" and every single other poker site has just failed to realize this over the last 15 years? Seems pretty far-fetched IMO. I definitely have zero expertise over this, but do you think there's any chance that these types of monitors would not actually be most popular among poker players aka your actual target audience?

As you can see in this thread, there's one person who actually seems to think that the table shapes are good and like 50 who hate them. I really really recommend you to make a poll among your customers about this. I just find it very unlikely that this would actually be the preferred size and shape for almost anyone.

And also even just the fact that you basically can't use this while playing on other site (because it takes the space of 2 tables instead of 1) should be some kind of deterrent to not use these table shapes regardless of what kinds of monitors sell in India or whatever.


Fair point about having specific casino game buttons included, I def understand that. Just please consider moving them somewhere from the row where the betting buttons are. Obviously it would be nicer not to have the buttons at all but I fully understand why you have them, I'd put them in there too if I were you.

PS. That exchange was one of the most awesome things over my internet-posting career so no need to hold anything back, haha. And I really do respect that you always answer to all the criticisms here, no matter how harsh they sometimes are (ahem!). Have a good weekend.

Andrew, I have this black screen problem after updated the client, I cant play actually. Here is what You asked for:



Hope Your team find a fast solution.

guys stop complaining, unibet have been providing a quality service for poker players since they opened. Little gripes we have with the software can be fixed and im sure will be fixed, the client came out yeaterday!

i do have some consturctive cririirsm that i want to share however.

*something needs to be done about the "waiting for BB" message, its far too big and it just looks clumbsy.

*the buttons and bet slider need to be larger, its so incredibly easy to missclick.

*when a player folds i notice that a big red message is displayed, this is just too distracting. IMO just show whos folded by fadeing out their avatar.

Yes. Basically every other poker site was written 15 years ago, when we had 17" CRT monitors that ran in 4:3. The reason they haven't changed is the same reason that we would find it hard to add 4:3 now that we have 16:9 - you have to rebuild a lot of stuff from scratch. It's a lot easier for us than for them, because our codebase is modern and theirs are not, but it's by no means a small job.

I think part of the problem is that table tiling isn't doing a perfect job on 16:9 monitors either, so it's hard for anyone to see the benefit. This is a bug, and it's with the developers.

It doesn't work though, because of selection bias. You mostly only hear from the people who dislike something.

I think top of our list, once the crashing etc is solved, is to make the tables "less busy". I don't know how exactly we'll do that yet, but it's important. Even if the casino buttons don't change, this will reduce the impact of that problem.

Thanks, you too.

Nice, thanks. I've passed this on to the developers.

I appreciate your post, but I don't mind if people complain about things that aren't working. I obviously don't like it when people are just outright rude, but I can at least be mildly rude back, which is kind of fun.

I'm also disappointed that the client isn't in the kind of shape we all expected for the launch, so I can empathise with some of the negative posts. I'd be a lot happier if they could empathise with my position too though, as we're talking about a major project that we've put a lot of work into. It has the potential to directly cost us a LOT more than it does any group of players, so you can be sure we're doing something about it.

Alias: Duka021

Using adsl (no router,old model,dont know if it has something to do with type of connection someone has or modem but it all points to that)

http://tinypic.com/r/2s5xwk5/9

It doesn't stretch to maximum, texts are too small - 22 inch screen.

Hello UnibetAndrew,
By low resolution I meant that the client doesn't support retina display. You can see my screenshots above. Resolution of fonts, cards and so on is very low. It looks pretty bad. Maybe not in this version, but can You give us (mac users) hope that could be fixed in the future?
At least it would be great just to make fonts smaller in the lobby and on the tables. Fonts are way too big. It hard for eyes to switch between the client and macOS.
P.S. I use Macbook Pro13 Retina.
Thanks.

Hi Andrew,

can you reactivate my unibetopen 50 Euro ticket that expired a couple days ago, please.

Username: Pocketfours

Thanks in advance

re: not being able to copy and paste password into log in screen

Yes, I'm on a desktop. I've got my password saved in a password database programme. Instead of being able to copy and paste it into the log in screen I have to manually enter it, which is a pain if you use super long passwords.

On an unrelated note would it be possible to get rid of or be able to turn off the clock on the table? It's distracting and seems weird for a gambling site to have a clock on every table. I thought brick and mortar casinos went out of their way to hide things like clocks, day light, etc ...

How much of your cpu % is the Unibet software using? I have a mac air, but it is north of 80%

Andrew, I sent an email with all the specifics of my latest software crash ; do you still want it ITT or not?

Now i want it ITT

Same thing for me, 23'' display.

FWIW I wasn't aware that the closed beta for the desktop client was meant to be open to volunteers from this thread but I probably missed the post. I did do some beta testing on the web client and reported up some of the bugs being mentioned now - such as the blurred avatars, thin sliders and problems with table selection - but there seems to be a big backlog.

No, what I mean is that desktop client has always regularly opened browsers due to to misclicks on the cross-selling stuff and its no problem.

The problem is, when the same thing happens on a Kindle, which doesn't seem to have any meaningful multi-tasking, it has to close to the client to open the internet. The weird thing though is that it seems to do it when your finger is right over the far edge trying to access the thin bet slider on the list of torunaments.

UnibetAndrew, I'm posting regarding the very small size of fonts on tables that has been reported by many players here. Pokerstars has a option called "Larger Fonts On Small Tables" (PokerStars table fonts increase and decrease proportionally to the table size, however, by enabling this option, the fonts will be bigger on tables that are decreased to a small size.). Example: http://www.flopturnriver.com/blogs/w...all-tables.jpg . Maybe you can implement something similar, not necessarily as an option in the lobby but maybe like a default setting of the client.

40%.


to UnibetAndrew

resolution is pretty bad.

Andrew is by far the best rep of any site on which I played.

Not that he has, but I would hope that he not get overwhelmed and become defensive/emotional from all these constructive criticisms and instead see them as an asset that can be utilized to make the product Unibet is offering players better.

The challenge widgets on the tables don't update in real time at least for me anyway. Wasted table estate that!

The internet error is somehow connected with ip(or type of connection) and firewall because I can play from another ip and if firewall is off. pls investigate that

Fold to any bet
If this option is checked, I don't think there's any need for sound/notifications that it's my turn when table is out of focus. Very distracting actually.

Lobby locked AR
I mean I get it what you are were trying to do here, but at the same time I don't :P I want to extend the tournament list to see more than 7 tourneys, but I can't because AR is locked and it just resizes everything. Or if I want to get rid of scroll slider, I can't. I know this one won't get changed, but just mentioning because I have to moan about something

Volume
Sound volume slider, please!

All in all I've played on v2.0.5 for a few hours now, also played the beta and so far no crashes, no weird timeouts/sitouts, no disappearing players and no "losing money bugs", so overall quite a drastic improvement over v1.x for me. With all these bug fixes that were mentioned here, I'm sure it will turn into a good client. Despite the rectangles :P

I now think this isn't the scroller (that's what i meant by "bet slider") per se. It's the banners on the home page - but the app menus react pretty slowly so while I was messing with the scroller I forgot that some time ago I'd pressed "home" and it was interpreting my click as a click on the banner which was still yet to be drawn.

Anyway, homepage banners should not close the mobile app and open a new window - maybe they shouldn't be there at all, use the space to make everything bigger - particularly more tournaments.

Can you please please please offer a way to get rid of those "fold" symbols on the table after someone has folded. They are the most aids thing about this software just hurts eyes and makes it super unclear. Especially full ring. It's a dumb completely pointless feature. When someone has no cards we know he's folded already but now it's really hard to read wtf is going on.

Thanks, I've passed this on to the developers.

Thanks, I've passed this on too. I can replicate the tiling problem. This one annoys me quite a bit more than some of the others, as it's so obviously something QA should catch.

Ah, got you. I keep assuming everything's PC, and hadn't seen the same thing there. I will pass this on, thanks for the explanation. Given that this isn't how it appears on the PC, I have reason to hope this'll be an easy fix as most of the code should be there already.

Yeh, I use lastpass (32 digit random alphanumerics, hurrah!). However, I am able to copy/paste into the dialogue. Could you post your first page and your Display page on dxdiag please? It'll let us know which exact OS etc we could attempt to replicate on.

It's due to regulation in a few jurisdictions. We try to keep only one PC desktop codebase (and only one iPhone codebase, etc.) because it means we can do more with fewer people. Altering clock by location becomes a problem for that approach.

Sure, done.

I'm afraid I haven't received a mail from you, so in this thread is fine.

Well, blurred avatars isn't really a bug, it's as intended. But it bothers lots of people, so we need a solution there.

Part of the problem is that a) we couldn't do either beta for as long as we wanted due mainly to regulators, and b) some of the problems took a lot of coding time, so we couldn't get through the buglist in time. The Dec 1st date was pretty set in stone due to the promotions.

Ah, yes. Hopefully that is gone now, as most of those misclicks now take you into the client.

It might be hard to fix that one.

Don't worry about it, I'm a big boy

It's actually fairer to criticise me than it is the other reps, because I am Head of Poker. But it's still pretty dumb/unfeeling from the people being dicks about it (rather than just being understandably frustrated), as I have a lot more invested in this than any single person posting in this thread.

Yeh, this is on the known bugs list.

Yes, because this was an intentional feature......

Yeh, looks like it. Could you post your dxdiag front page if you're on PC though please? If you keep the computer the same but you change IP/firewall, does it work?

Agree, thanks.

It's not that it's impossible to change, simply that it's likely to be a ton of work.

Yes, sounds sensible to me, particularly now that we have a tab for sound controls.

Cool, glad to hear it. It's hard for us to get a handle on what percentage of players have black screen errors or crashes, though obviously both are near the top of the list of things to fix.

I agree that it should potentially be handled differently on mobile. Not sure what the best way to do that is, but I think removing them entirely would be very counterproductive. They're in the client for good reason after all, and we can't really have different functions for different Android machines (or whatever).

Please see earlier:

This is seriously stupid. Please read the thread. Please look at the beta requests and threads.

And this is a made up number. Please post something productive or post nothing at all.

Anyone knows where I can see how many lottery tickets Ive won so far?