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Old 06-24-2014, 05:36 PM   #101
UnibetAndrew
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Re: Unibet - Official Thread

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Originally Posted by WinAndRun View Post
no need to change the tickets. The Sit and Gos are working again.
Oh, cool. Do you know what did it?
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Old 06-25-2014, 05:10 AM   #102
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Re: Unibet - Official Thread

We got a new record high in cash game rake and in overall rake yesterday. We also had our highest PLO day, our highest browser day and our highest Mac day.

/brag
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Old 06-25-2014, 05:17 AM   #103
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Re: Unibet - Official Thread

I've had a couple of reports that the "raise to" bug still exists when you're SB vs. BB. You type in the amount and it raises by that amount instead of to that amount. This bug used to exist for all positions but was resolved a while ago.

The problem is that we can't replicate it from SB vs. BB. Does anyone still get this bug? If so, could you tell me your alias and the platform (pc, ipad, mac, browser) you are using please?
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Old 06-25-2014, 06:45 AM   #104
rokent
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Re: Unibet - Official Thread

How does the footbal race works? I`m i obligated to make a sports bet ? how much does it boosts my score if i do ? tq
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Old 06-25-2014, 06:57 AM   #105
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Re: Unibet - Official Thread

https://www.unibet.com/promotions/po...football-races

There's a low, mid and high race - NL10-25, NL50-100, NL200-400 and equivalents. If you place a sportsbet during a day, you get a 1.5x multiplier to your points for that day. The minimum sportsbet size is €5, €10 and €25 respectively. It runs from 12th of Jun to 13th of Jul.

The leaderboards are broken at the moment but hopefully that will be fixed soon.

I don't much like rake races in general, but if they achieve something outside of just the pure race, I think they can work. For example, the PLO rake race did pretty well and those games are running better than ever even after it stopped. In this case, the aim is to cross-sell players during the world cup, which is important for the internal politics at Unibet. For example, it makes it easier for us to be able to mail the million-odd sportsbook players, selling them poker.
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Old 06-25-2014, 11:16 AM   #106
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post
I've had a couple of reports that the "raise to" bug still exists when you're SB vs. BB. You type in the amount and it raises by that amount instead of to that amount. This bug used to exist for all positions but was resolved a while ago.

The problem is that we can't replicate it from SB vs. BB. Does anyone still get this bug? If so, could you tell me your alias and the platform (pc, ipad, mac, browser) you are using please?
Hi Andrew, a few days ago I experienced the raise to bug, I play on a PC.
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Old 06-25-2014, 11:20 AM   #107
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Re: Unibet - Official Thread

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Originally Posted by Bersma View Post
Hi Andrew, a few days ago I experienced the raise to bug, I play on a PC.
Thanks, could you tell me your alias too please? Or one you've used in the past.
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Old 06-25-2014, 02:24 PM   #108
Bersma
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Re: Unibet - Official Thread

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Originally Posted by UnibetAndrew View Post
Thanks, could you tell me your alias too please? Or one you've used in the past.
My most recent alias is: CaBr0N.
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Old 06-25-2014, 03:17 PM   #109
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Re: Unibet - Official Thread

Fast Hold'em bug. Too many times I have payed the blinds in a row. Why is this happening?
I payed the BB 5 times, 2 SB. That's 7 hands in a row. This is not an isolated event, it has happened a lot of times, 5 in a a row, 4 in a row...

It's very annoying, so much that I created this account just to post this problem.

One of my alias is: ojle
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Old 06-25-2014, 03:40 PM   #110
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Re: Unibet - Official Thread

Andrew I am very interested in playing on your site.. can you please tell me:

a) rakeback structure and % equivalent

b) I've registered but can't view the lobby without depositing? I just wanted to see how was the software and the tables. How do I do that?

c) what are the deposit limits ? i play 200 and 400 and would like to move a good roll there

Last edited by KILLingIT; 06-25-2014 at 03:48 PM.
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Old 06-25-2014, 06:59 PM   #111
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Re: Unibet - Official Thread

What are your plans with Hungary?
I just read news about you will be blocked for 90 days via NAV and you have 15 days to appeal it.
I wrote to the support but they don't know about that. I searched a bit and I found these documents on the Gambling Supervision Department's website (in hungarian language).
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Old 06-25-2014, 08:32 PM   #112
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post
I've had a couple of reports that the "raise to" bug still exists when you're SB vs. BB. You type in the amount and it raises by that amount instead of to that amount. This bug used to exist for all positions but was resolved a while ago.

The problem is that we can't replicate it from SB vs. BB. Does anyone still get this bug? If so, could you tell me your alias and the platform (pc, ipad, mac, browser) you are using please?
Maybe not what you mean but the following may be a bug:

SB vs BB: When I press the 'raise 3xbb' button in SB at NL400 it puts in 14 euro in the 'bet box'. (But when I type in 12 euro myself there is no problem.)

When this have happend I've corrected it before pressing 'raise' so it won't show up in my hand histories though.

I play on PC.
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Old 06-26-2014, 12:10 AM   #113
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Re: Unibet - Official Thread

My poker account is in Euros but sportsbook is in £. I've noticed that very small amounts are disappearing from the account. Why is this?
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Old 06-26-2014, 04:59 AM   #114
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Re: Unibet - Official Thread

Quote:
Originally Posted by Bersma View Post
My most recent alias is: CaBr0N.
Thanks, I'll report it.

Quote:
Originally Posted by Joshua View Post
Maybe not what you mean but the following may be a bug:

SB vs BB: When I press the 'raise 3xbb' button in SB at NL400 it puts in 14 euro in the 'bet box'. (But when I type in 12 euro myself there is no problem.)

When this have happend I've corrected it before pressing 'raise' so it won't show up in my hand histories though.

I play on PC.
Thanks, this sounds like what I'm talking about. I'll report this too.

Quote:
Originally Posted by fifty View Post
Fast Hold'em bug. Too many times I have payed the blinds in a row. Why is this happening?
I payed the BB 5 times, 2 SB. That's 7 hands in a row. This is not an isolated event, it has happened a lot of times, 5 in a a row, 4 in a row...

It's very annoying, so much that I created this account just to post this problem.

One of my alias is: ojle
You post the blinds purely at random. It isn't like at PS where the player who posts the BB longest ago posts it this hand. You have a 1/3 chance of posting a blind each hand, so to do so 7 hands in a row is 1/2187 - i.e. every 2k hands or so.

Quote:
Originally Posted by KILLingIT View Post
a) rakeback structure and % equivalent
The top end of the loyalty scheme pays out about 50% RB. The aim is for the bottom and top ends to pay out more than they did on the MPN and less in the middle. Overall our aim is to pay out the same overall percentage as we did using the old MPN model, and I think we'll probably hit that.

Quote:
Originally Posted by KILLingIT View Post
b) I've registered but can't view the lobby without depositing? I just wanted to see how was the software and the tables. How do I do that?
You should be able to see the lobby just by logging in. There's no table selection though - it's pure quick seating. Maybe that's what you are referring to? There's a tournament lobby that you can see without a deposit.

Quote:
Originally Posted by KILLingIT View Post
c) what are the deposit limits ? i play 200 and 400 and would like to move a good roll there
It depends where you're from and what deposit method you are using. This is a question that's best asked of support as it's a site-wide thing rather than a poker thing. You can reach them here: https://www.unibet.com/help/contact

Quote:
Originally Posted by Zer0CT View Post
What are your plans with Hungary?
I just read news about you will be blocked for 90 days via NAV and you have 15 days to appeal it. I wrote to the support but they don't know about that. I searched a bit and I found these documents on the Gambling Supervision Department's website (in hungarian language).
I'm afraid this is another site-wide thing so isn't really my purview. I recommend you contact support too.

Quote:
Originally Posted by ShellysAshes View Post
My poker account is in Euros but sportsbook is in £. I've noticed that very small amounts are disappearing from the account. Why is this?
And this is another support thing I'm afraid. Sorry, not much I can do with general support queries.
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Old 06-26-2014, 05:27 AM   #115
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Re: Unibet - Official Thread

Quote:
Originally Posted by Bersma View Post
Hi Andrew, a few days ago I experienced the raise to bug, I play on a PC.
Quote:
Originally Posted by Joshua View Post
Maybe not what you mean but the following may be a bug:

SB vs BB: When I press the 'raise 3xbb' button in SB at NL400 it puts in 14 euro in the 'bet box'. (But when I type in 12 euro myself there is no problem.)

When this have happend I've corrected it before pressing 'raise' so it won't show up in my hand histories though.

I play on PC.
QA were able to reproduce the bug now, thanks. I think it requires a client update so I don't think it will be fixed until the end of July release.
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Old 06-26-2014, 05:44 AM   #116
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Re: Unibet - Official Thread

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Originally Posted by UnibetAndrew View Post
QA were able to reproduce the bug now, thanks. I think it requires a client update so I don't think it will be fixed until the end of July release.
Yesterday the bug seemed gone while playing cashgames so issue resolved
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Old 06-26-2014, 06:52 AM   #117
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Angry Re: Unibet - Official Thread

The major challenge went from 40 flopped sets to 50 while still active. Same points rewarded though. WTF?
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Old 06-26-2014, 07:11 AM   #118
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Re: Unibet - Official Thread

Installed the software for the first time, theres a useless popup that cant be closed blocking the lobby.

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Old 06-26-2014, 07:15 AM   #119
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Re: Unibet - Official Thread

yay tables pop-up! good job.


Quote:
Originally Posted by Heisenberg1 View Post
The major challenge went from 40 flopped sets to 50 while still active. Same points rewarded though. WTF?
apparently others were nerfed. at least the get dealt to hearts went from 60 to 20.
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Old 06-26-2014, 07:20 AM   #120
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Re: Unibet - Official Thread

Quote:
Originally Posted by chojin View Post
apparently others were nerfed. at least the get dealt to hearts went from 60 to 20.
Quote:
Originally Posted by Heisenberg1 View Post
The major challenge went from 40 flopped sets to 50 while still active. Same points rewarded though. WTF?
First, thanks for letting me know. We wouldn't have spotted this until the first calls came into customer service and slowly got escalated, so these posts let us investigate much faster.

This wasn't meant to change until July 1st. It looks like there was a problem with the release we just had that changed the frequencies to those we're using in Q3. Over the course of every major challenge, the average number of hands was reduced from 10k to 8.2k, and of every minor challenge from 1k to 515.

This means that most challenges have reduced frequency requirements right now. 3 NLHE major, 5 NLHE minor, 3 PLO major and 2 PLO minor challenges were broken in this way, 3 with increased frequencies and 10 with decreased.

The current plan is to make some server side changes to the frequencies and put them all back to normal (as in, what they were yesterday). I will keep you updated, but they should be able to do this relatively soon.

Last edited by UnibetAndrew; 06-26-2014 at 07:28 AM.
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Old 06-26-2014, 07:22 AM   #121
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Re: Unibet - Official Thread

Quote:
Originally Posted by chojin View Post
yay tables pop-up! good job.




apparently others were nerfed. at least the get dealt to hearts went from 60 to 20.
I did the get hearts dealt this week and it's still set at 60, or at least it was for me. Adrian
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Old 06-26-2014, 07:23 AM   #122
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Re: Unibet - Official Thread

Quote:
Originally Posted by chojin View Post
yay tables pop-up! good job.
I was rather taken by surprise that the release was today - my understanding was that it would be on Monday. That would have given us time to test table priority in the development version. Therefore this has gone live without the testing I'd like. Could you let me know if it works properly please?

It's all very well me writing the specs, but it's hard to tell if I covered every eventuality without being able to road test it myself. Plus of course it's possible that there are bugs.

Quote:
Originally Posted by ment52 View Post
Installed the software for the first time, theres a useless popup that cant be closed blocking the lobby.
I think this must be due to the new release too. Could you clear your cache and cookies in Internet Explorer please? It has to be that browser even if you use a different one normally. That has resolved this type of problem in the past.
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Old 06-26-2014, 07:49 AM   #123
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Re: Unibet - Official Thread

Quote:
Originally Posted by ShellysAshes View Post
My poker account is in Euros but sportsbook is in £. I've noticed that very small amounts are disappearing from the account. Why is this?
It's because of currency conversion, your account currency is £.
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Old 06-26-2014, 08:20 AM   #124
chojin
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post
This means that most challenges have reduced frequency requirements right now. 3 NLHE major, 5 NLHE minor, 3 PLO major and 2 PLO minor challenges were broken in this way, 3 with increased frequencies and 10 with decreased.
Regarding this could you consider changing/removing the "be dealt a hand that finish in 321/999" i've find it that it doesn't relate much to poker, at least it was too frustrating to me that caused me to give up the omaha race after 4days attempting to hit that hand and also the more traffic the site has the harder it is to get, right?


Quote:
Originally Posted by UnibetAndrew View Post
The current plan is to make some server side changes to the frequencies and put them all back to normal (as in, what they were yesterday). I will keep you updated, but they should be able to do this relatively soon.
so there probably will be a rollback on the update?

Regarding the pop-ups playing with overlap tables my first impression is that is close to 100%funcional, but sometimes it seems that it doesn't work properly, for instance we are UTG and the table pops-up still without our hand (this because the cards animations are with a substantial delay in relation to the way the hand info is processed, this situation can also be noted in a All-in situation the pot is shiped to the winner a bit before the river card is dealt), causing to mess up the sequence for a while or at least just seems awkward.
Still major improvements imo.
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Old 06-26-2014, 08:36 AM   #125
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Re: Unibet - Official Thread

Quote:
Originally Posted by BullDyke View Post
It's because of currency conversion, your account currency is £.
I've just been told: the money is displayed in € despite your balance being in GBP. The conversion rate is done at the spot rate (i.e. we don't make money from it). Money doesn't actually move, it's just a display thing.

Quote:
Originally Posted by chojin View Post
Regarding this could you consider changing/removing the "be dealt a hand that finish in 321/999" i've find it that it doesn't relate much to poker, at least it was too frustrating to me that caused me to give up the omaha race after 4days attempting to hit that hand and also the more traffic the site has the harder it is to get, right?
The amount of traffic shouldn't matter - it wasn't intended to be a game of skill, it was intended to mean "one hand from a thousand". That one is gone though. The following are gone too:

NLHE MAJOR: Showdown a fullhouse

NLHE MINOR: Be dealt any one gap connected hand of any suit
NLHE MINOR: Be dealt into a hand where the last three digits are 321
NLHE MINOR: Be dealt every starting hand

PLO MAJOR: Showdown four of a kind
PLO MAJOR: Flop three of a kind using two holecards

PLO MINOR: Be dealt into a hand whose number ends with 999
PLO MINOR: Have four running cards (4567+) in your hand

Quote:
Originally Posted by chojin View Post
so there probably will be a rollback on the update?
I believe that this has been resolved with a server-side update. It should all be back to what it's meant to be. Let's just pretend this was all a way to give you a sneak-peak of what's coming. Or something.

Quote:
Originally Posted by chojin View Post
Regarding the pop-ups playing with overlap tables my first impression is that is close to 100%funcional, but sometimes it seems that it doesn't work properly, for instance we are UTG and the table pops-up still without our hand (this because the cards animations are with a substantial delay in relation to the way the hand info is processed, this situation can also be noted in a All-in situation the pot is shiped to the winner a bit before the river card is dealt), causing to mess up the sequence for a while or at least just seems awkward.
Might this be a hand animation thing? It may assume that animation is on and doesn't react when it's actually off. Annoyingly I can't even load the client in the office as we need office IT to push the latest version out.

Last edited by UnibetAndrew; 06-26-2014 at 09:03 AM.
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