Originally Posted by GeleHaas View Post
100 GTD Spped Hold'Em 9 Seat (tt344054) is frozen for 5 minutes now. I could join a cashtable. The Blinds counter keeps on counting and blinds increase..... and while typing it starts again, missing 1 or 2 blind levels and this is a SPEED tourney. Not happy about it.

Sorry about not replying but I broke my elbow a week ago and had other things on my mind. My alias is Cowabunga.

Hey Andrew,

I'm mostly playing on my new iPad now, I like the client and the one-thumb-control! Can't use my MTT tickets though. Could you change them to 4€ sng?

retoki11

should i be looking for different login details to log into the casino or should i get in usin poker details.

Hi andrew, I will try to clarify earlier comment. The 1 euro sng is like a voucher/coupon from tesco with no redeemable value. My 250 euro ticket is something i have earned and is real money.They both seem to be treated equally.
I won my cannes package through sats. I have to wait till this promo is over before starting to have a go for london. Takes me out of the player pool for uo. A point on live event package, could you please have a look at the expenses for future packages. Last thing you want is to come home with a huge credit card bill.This is also a reason why people go all in when in the money on final table instead of the first prize. Also check out date is same as final playing day. Assumption i wont make it that far has good foundation (lol) but in the unlikely event i make it that far they will cover "reasonable" costs but it will still be a huge inconvenience, especially if you get knocked out on the bubble.
The qualification for daily 25 and saturday 100 tourny should have an inbetween step. ie
1 euro to 4 then 4 to 25. similarly for the saturday 4 to 20 and then 20 to 100. I suspect you will get more players entering.
A monthly 25k would also be good idea. starting at 1 euro for qualification would also eliminate a lot of these exchange issues. also using sng for tourny qualification purposes maybe an idea.

Thought I'd just warn anyone again who hasn't read up that far - I don't plan to convert any UBO tickets that were credited before today, except to exchange them for different denomination UBO tickets. I'll continue with regular tickets as usual.

Sure, done.

Yes, you could well be right. It's something for us to consider anyway. The received wisdom is that players aren't very sensitive to fees in MTTs - even less so than they are in SNG and cash games. It'd be an interesting thing to test though, so maybe we'll give it a go when I've thought about it for a while.

This is basically down to the "Technical Problem" error we had on Thu/Fri/Sat/Sun. It cost us a LOT of money, not to mention goodwill. Lots of people didn't play because of it, particularly when it ran for several days.

You should avoid high-fiving people on skateboards. It's a dangerous business.

I suspect that you had a 1.6 problem - if you are still using it, I recommend getting 1.5. It fixes the freezing problems from the earlier version.

PC: http://mcdnf.relaxg.com/sw/clients/w...oker_1.5.0.exe
Mac: http://mcdnf.relaxg.com/sw/clients/m...oker_1.5.0.dmg

I credited you with a €10 MTT ticket meanwhile.

Glad to hear you like it. The plan is to have MTT in the iPad app in the relatively near future. It was quite hard to develop due to system restraints.

Meanwhile, I cancelled your MTT tickets and credited you with a €4 SNG one.

We use a single wallet system - your login is the same across all Unibet products.

Hmm, I think this is a distinction without a difference. It's true that we use some tickets as rewards or prizes and some to try to change player behaviour, but they function in the same way and we account for them in the same way.

I agree with the UBO €250 ticket problem. If you have one and it looks like it might expire before you can use it, let me know and I'll extend it.

The people who organise the UBO are a different department from mine, so I'll forward your feedback to them, thanks for posting it.

Sounds sensible to me. If I get the time this week I'm going to have another look at the MTT schedule. When I do, I'll change one of the satellites to have a higher buyin and will see how well it does compared to the low buyins.

I'm not totally sold on this idea simply because it's hard to inform players about what's going on. I think to do it I'd put it at a different time than the usual big tournaments rather than replace one. I think I need to think about this one a bit more.

This is a liquidity issue for me. Let's see how we do with reinvigorating the SNG player pool this month with the mission, then I'll look at SNG satellites. I agree with them in principle though.

The 1.6 bug... where can I see my current client version? I was also suffering from this bug, when the table froze usually after an allin and could be solved only by closing and reopening from the lobby, although with sng there is a problem as I can't see how to access the lobby.

I don't get why you suggest getting 1.5 version rather than creating 1.7 version without this bug? It's rather nasty bug that caused me losing some sng and also some unwanted sitouts in several hands/tournaments and then I better don't register for others until this is resolved...

I have also some problems with support promising me reply via e-mail and no e-mail coming... I was repeatedly trying to solve an issue of wrong bonus t&c from risk-free bet freeroll, where I received 5x wagering live bet restricted bonus instead of 3x wagering with no live bet restriction.

I heard back from the events team - they suggest that you request Day 1B next time, it'll mean your hotel stay should fit better. That's a partial fix to the problem at least.

It's in the title bar of the main lobby.

The short answer is: I don't know. The developers said it was very hard to roll back this particular version without taking a huge risk that the bug would still be there. I believe it's to do with the framework in which the program was written.

They are working to get around the problem this month. The end of July update should fix these problems.

You can probably tell from my tone in a couple of these posts that I am not currently in love with a couple of different technical teams. It sucks that things keep breaking and obviously I'd be much happier if they did not.

I believe this was a translation mistake where some people took the wrong version literally. Could you post your alias or PM me your login name please? I'll get someone to sort it out.

Hahahahaha, actually I did fall with skateboarding although not high-fiving people like my avatar

Wow, that is super-generous of you, wasn't expecting that. Thank you Andrew !

Thanks, I have sent you a PM with details, there is also another issue regarding merge with bet24 that happened 2 years ago.

Just wanted to say, after playing Unibet for 3 weeks, and trying again PS and FT, they look so pale in comparison...
not only in graphics which are now very ugly to look at, but also the player base, which is IMO more than 50% composed of regs, nits and other HUD guys.
And also the player rewards system, which now seems extremely GRINDY, especially for sites with such a big player base.

I'm so glad there is finally a poker client with such a fresh approach to the game of poker. I also now appreciate even more the random table joining - it really helps to even out the playfield

couple of questions:
1) Football slot promo is neat, but what are your plans after the world cup ? I hope something similar, because I must say that such a thing actually keeps me at the tables because I want to unlock the spin

2) welcome bonus is very nice, but what after it expires ? Will there be any kind of bonus to unlock after it or that's that ? I really hope there will be something similar to it, some kind of direct rakeback ?
Nice to see bars filling up after a session...

3) Maybe it would be nice to be able to scroll trough completed challenges... up and down. Probably not a hard thing to implement ?


thats all for now,
keep up the good work and I wish you all the best

+1

Andrew, €10 MTT -> €10 sng?

And if it comes to you gettin' a raise, give me the email of your boss so I can say you well deserve it. What a job you're doin' here. Keep u the good work.

There seems to be a horrible bug on the Mac software. Tables are often freezing (a lot of times when I lose a pot and try and top up afterwards) and causing global sitout on the rest of the tables.

Only solution to get that table working again is to quit the software and log back on, but obviously that's super annoying.

Can we find a solution to this? Making my playing experience really annoying at the moment...

Andrew, small glitch. when tournament table opened i could only see one hole card on the first hand only. This is the second time this has happened since joining.

So I see that 50e UO sattelites are now 6max.. I guess it's ok but I have just played one, and when 7 people were left, and 1 person on my table busted out( so 6 players remaining - bubble), the other table was playing 4-handed and I was playing heads up for like about 10 hands before the tables merged! I don't think there is even a feature like hand-for-hand play? I mean c'mon I was short stack so I was in huge disadvantage because of HU play on my table.. Why tables are not merging immediately??

Hi Andrew, my plan was to play a lot of volume on unibet over the coming months however my first major challenge for Holdem is 'see a flop that contains two or more 7's' and to complete this challenge you need to do this 50 times!!!

I understand you lowered the number of times you need to hit certain hands for a lot of challenges but this one seems to be so unbalanced compared to every other major. It takes an age to even hit one of these flops and its definitely putting me off putting in the hours.

Paying chunks of rake for a challenge that could take a month or longer to even complete for points that are peanuts in comparison.

One of my alias is 'Jogar'

thanks

Andrew, how do i email you directly. I have some ideas on creating new customers

That indeed seems like a lot. I have now as major gettin my flopped two pair counterfit (both hole cards) 3x. I'm curious if I'm gonna get even 1x or 2x this in 1 month.

But in a lot of situations I think unibet is off with the duration of a challenge. Even the minors. No way getting dealt a pair and the next hand after a higher pair takes the same time as win 20x pre flop or 3b your button 5x.

Cool, glad to hear you're enjoying it. Now we just need to stop having technical errors...

We had a similar promo on MGS and it worked there too. We also know it's popular. On the other hand, I don't like to repeat promos without a gap - people get used to them and they stop working.

So we'll be bringing a similar kind of promo back in the future, but not immediately.

My hope is that Challenges fill that gap. It doesn't award direct rakeback - it awards tickets, bonuses, and cash (so I guess some stages are pretty much rakeback).

Good idea. It's satisfying to be able to track your progress both as what you have coming up and what you've already achieved. I'll put it on my list and see how hard it is to do. We already have this function in our back office.

Sure, done, and thanks.

Yeh, this is a 1.6 bug. You can fix it by getting version 1.5 instead. Sadly we can't fix it properly until the end of the month in version 1.6, sorry about that.

PC: http://mcdnf.relaxg.com/sw/clients/w...oker_1.5.0.exe
Mac: http://mcdnf.relaxg.com/sw/clients/m...oker_1.5.0.dmg

Weird. I realise it isn't going to happen very often, but if you (or anyone else) sees this again, could you take a screenshot please? It'll make it easier to track the bug down. What version of the software are you using? Which platform?

Yes, agree, they should merge. That function is in there, as is hand-for-hand, but it looks like something's gone wrong.

Could you post your alias or PM me your login name please? Was this the €50 sat on the 8th of Jul?

I should mention that the €50 UBO sats have been 6 max forever, but I'd definitely like to change all or most of them to 9 max.

First, this is the longest major challenge. It should take ~11.5k hands. All major challenges combined average ~8.4k hands, but some are longer and some are shorter.

I have data saying that this happens once per ~230 hands. I did some calculations and I make it that this happens every 75.685 flops:

77x = 0.43% of flops
7x7 = 0.43% of flops
x77 = 0.43% of flops
777 = 0.02% of flops

The sum is 1.32% (due to rounding).

An inherent problem with Challenges is that they are better value for looser players. This was essentially on purpose, but perhaps this one leans too far away from what good players will experience. We'll discuss it internally.

I'm not sure when 2 + 2 allow you to PM, but that's the best way. I'm also andrew.west@unibet.com but I'd prefer to conduct as much of this as possible on 2 + 2. I'm fine if you mail me with this, but I don't want to turn my email address into an alternative support address etc and I'll probably ignore that kind of mail. (for those of you who found this address via googling etc)

This happens every 1,947 hands according to our data. Hitting it 3 times is one of the quickest Challenges, at 5,841 hands. I set it as a low one because I can see it becoming quite annoying.

Be dealt a pair then another higher one is 1/646 from our sample.

Raise a hand and win preflop is approx 1/19 from our sample. So 20x is 1/384.

3 bet from the button is 1/225 from our sample, so 5x is 1/1125.

The latter two are the kinds of Challenges that make up for some of the postflop ones. They're Challenges that good players are going to hit more often than weak players. It encourages slightly better play too for weak players (though obviously you can overdo it).

Thanks, have downloaded 1.5.

Regarding Eric's post about the major and its length, I'm currently on "see a flop consisting only of cards with the rank 2, 3, 4 or 5" but it's 100 times. 100 seems like an absurd amount (I barely got any at all playing 6/7 hours yesterday)

Also it seems like paired flops don't count i.e 2 2 4, that also seems harsh as it's not worded that way at all.

Why would someone "aim" to be counterfeited? What am I missing here? :-\

When I built Challenges I wasn't really expecting a lot of players to care about it. That's the case with most loyalty schemes - it's basically for the top few percent.

I guess when I wrote it I was thinking about what kind of loyalty scheme I'd like to play, but I'm not really the target audience.

But it looks like a lot of people enjoy Challenges, which is why we reduced the hand requirements for Q3. I guess from this feedback we didn't lower them enough. It's basically impossible to heavily rework it all before the next quarter, but for Q4 I'll definitely lower the hand requirements some more.

This should happen every 115 flops. It's obviously got a similar problem to the 77x one. It is meant to include flops of 224. If you see a hand where it doesn't show up, could you let me know the hand number please?

Well, you can't control it (much - sometimes you may want to fold bottom 2 on the flop and might be persuaded otherwise by the Challenge, but I think that's pretty rare, particularly for it to then get counterfeit). Think of it as a bad-luck-bonus

"This should happen every 115 flops. It's obviously got a similar problem to the 77x one. It is meant to include flops of 224. If you see a hand where it doesn't show up, could you let me know the hand number please?"

Without meaning to be blunt, it's going to be really tough doing that while playing 6+ tables, especially when most of the time I'm not really looking out for it.

Is there a way you can look through quickly - rather than me going through my hand histories at the end of each session?

Realistically because they are missing out the paired flops I'm probably missing out on half (if not more). If there's no easy way of doing it then an easy solution would to just add 50 onto what I've already achieved? Then I'm going for 50 unpaired flops of 2, 3, 4 or 5.

Cheers

Without meaning to be blunt in return - I think it's highly likely that it works fine and you are misreading it, possibly due to the delay of it being updated in the profile.

I say that because the developers have got this working fine for similar implementations, and they say that this one works that way too. Also because they used the same function for calculating frequencies as they do in the live Challenge. I calculated the 77x one by hand and it came out with what the data are also saying.

We'd expect a lot of complaints if one of the Challenges didn't work properly. It's the 9th of the month and we don't have any except this one. I'm basically in the position of "unusual claims require unusual evidence". I realise this isn't very useful for reassuring you, but I can't do that without a hand history really. I guess this is the difference between what support do and what I do, and I should re-iterate that I'm not support.

I'm afraid there is no (easy) way to check it via hand histories.