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04-22-2017 , 08:00 PM
Andrew/Anyone,

I might well be doing something wrong but after sessions, when I go to use the replayer, I can't open all hands in the replayer and hands seem to randomly have the little icon that opens the replayer in the history tab.

Is there anything I am doing wrong which is causing this to happen, or is it a big of some kind?

Cheers.
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04-23-2017 , 12:57 PM
Can someone extend my double trouble ticket? Thanks in advance
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04-23-2017 , 02:19 PM
Quote:
Originally Posted by leuboyaz
Hi Andrew!

Could u change all my SNG tickets into bonuses?
alias: SNGTickets
No need for that anymore!
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04-23-2017 , 03:13 PM
Quote:
Originally Posted by UnibetRep




I've extended your tickets til the end of the month. Tickets have a 7 days rolling expiry (if you play with them, they're valid for another 7 days) and I'm unsure how it reacts when I extend the duration. If it resets the expiry to 7 days when you keep playing, just let me know.



this worked fine, thanks
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04-24-2017 , 02:00 AM
Did the table layout change? Before the patch I could tile 9 tables on my WQHD monitor. Now I can only tile 6 tables.
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04-24-2017 , 05:43 AM
Hi Andrew,

Any news about the may promotions?

Could you please extend 2x €50 Unibet Open tickets?
Alias: RK_95
Thanks in advance!
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04-24-2017 , 06:57 AM
Where are all the games Unibet very few action lately in PLO...
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04-24-2017 , 09:27 AM
Getting white blank screen when trying to log in desktop client.
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04-24-2017 , 03:58 PM
Hi Andrew,

I have send you a PM regarding my account, please have a look.
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04-25-2017 , 01:27 AM
hi!Whether it is possible to prolong a bonus for the first deposit

Sergeyorlov nickname ty!
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04-25-2017 , 02:43 AM
Hello Andrew,

unfortunatelly my Double Trouble ticket was expired. Could you extend my double trouble ticket, please?


Thank you
UB nick: senor_slizik
[Unibet] Official Thread Quote
04-25-2017 , 07:10 AM
Release notes for 26/04/17 release in case you've not seen them on the community forum.(Excuse my terrible formatting)

New Features and Improvements:
  • Improved client stability by improving communication flow between lobby and table
    Android and iOS apps now remember last logged in username
    Moved "fold to any bet" button on mobile to improve user experience
    Improved rebuy tournaments to give the ability to rebuy with less than or equal to starting stack
    Tournament specific lobby now displays the number of re-entries, re-buys and add-ons
    When client is minimised and it's your turn to act, client windows bar icon now blinks
    Improved tournament tickets display to also show tournaments with closed registration
    Search field in tournament full schedule now stays active while switching between full schedule and specific tournament lobby
    Improved how pot-stack chips are displayed at the table so that it never covers most of the board
    Improved scrolling
    Improved fold to any bet button to let you cancel your action if you move your cursor away from the button
    Improved ticket buy-in display in tournaments
    Improved game selector in the lobby so that it remembers your last game/stake played

Promotions:

May Mission - https://www.unibet.com/promotions/po...ns/may-mission
Spring Bootcamp - https://www.unibet.com/promotions/po...pring-ignition
High Stakes Flop Race - https://www.unibet.com/promotions/po...akes-flop-race

Bug fixes:
  • Fixed bug not letting you go all-in with decimal chips in tournaments
    Fixed blurry graphics issue on desktop client
    Fixed bug where folded cards were not displayed if your animation setting "card movement" was off
    Fixed Challenges progress not being displayed at the table on OSX
    Fixed bug where client wasn't sometimes handling re-connection correctly
    Fixed table priority bug on desktop client where table doesn't always appear in front when it's your turn to act
    Fixed a bug where cards and chips sometimes did not load correctly in tournaments
    Fixed sounds on Android not working for all devices
    Fixed bounty placement as it was slightly off
    Fixed tournament quick lobby to sometimes show less tournaments that it should
    Fixed bug where Unibet Poker process got stuck in Task Manager
    Fixed unlockable items not being immediately released after completion of the task
    Fixed unable to scroll bonus tickets in Bonus Shop
    Fixed cashier window translation only after restarting the client
    Fixed bounty labels overlapping avatars on iOS
    Fixed scroll bar not working properly in Casino Lobby
    Fixed arrow for tournaments in main lobby overlapping with tournament names
    Fixed cards being to bright in Hand Replayer
    Fixed Hand Replayer showing the wrong deck of cards
    Fixed Mac lobby popping up in front, together with the table, when it's your turn to act
    Fixed external keypad not working on Mac
[Unibet] Official Thread Quote
04-25-2017 , 10:25 AM
Hi Andrew, I know it is short notice but could you please extend my 'Double Trouble freeroll ticket' please?

Thank you.

Account: 'How_Lucky'
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04-25-2017 , 02:44 PM
Has anyone had issues with the bankroll numbers? I thought I was up a lot more than 20 today and the bankroll wouldn't show up at all at times during the session (in the client top right) and when it did it seemed to vary a lot sometimes.

I'm not implying conspiracy here, just wondering if there could be anything wrong with the soft.
[Unibet] Official Thread Quote
04-25-2017 , 04:44 PM
Quote:
Originally Posted by Matday
hi!Whether it is possible to prolong a bonus for the first deposit

Sergeyorlov nickname ty!
As a Slavicist myself I think you mean

"Is it possible to prolong the first deposit bonus?"

English doesn't have a specific word to indicate a yes/no question.
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04-25-2017 , 05:08 PM
If someone has 900 euros of satty tickets and they've decided they never want to play poker ever again, is there any way to convert the tickets into a large vibrating egg? I'm asking for a friend.
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04-25-2017 , 05:21 PM
wait so u have to play whatever ticket u have now?
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04-25-2017 , 05:52 PM
Hey Andrew.

Cashed out basicly my entire roll couple weeks back.
But have a bit more time now to play some poker.

Any chance of getting some kind of reload bonus?

Cheers
[Unibet] Official Thread Quote
04-26-2017 , 04:18 AM
Hi Andrew,

I don't have time to play tomorrow, could you just send me €100 to cover what I'd normally win?

Danke

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04-26-2017 , 07:09 AM
Hi, to what amount of bonus points can I convert the 3,3k UO package if won via challenges before Copenhagen deadline?
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04-26-2017 , 07:42 AM
Quote:
Originally Posted by SleazyP84
Hi Andrew,

I don't have time to play tomorrow, could you just send me €100 to cover what I'd normally win?

Danke

This should be a consideration as long as losing players have to send their average daily losses when they don't play*


*It would have been a good move for me yesterday
[Unibet] Official Thread Quote
04-26-2017 , 10:00 AM
Sorry, been away a lot lately. Here's some catch up.

Quote:
Originally Posted by HelloNitty!
My alias is PokaPokaPoka
Ah, you still have the starter bonus, so I can't extend it until you've started it.

Quote:
Originally Posted by leuboyaz
Could u change all my SNG tickets into bonuses?
Sorry, I don't exchange tickets in this thread.

Quote:
Originally Posted by RK_95
Is there a reason why the €1 18 man cap tournaments, which ran every 15 minutes, are not in the client anymore? I think they were great for people with a small bankroll that would like to play a small MTT, and we also used them to play with people in the twitch chat during streams, so we could compete together and everyone could come in with that buyin.
Thanks, looks like they were turned off by accident. They're on again now.

Quote:
Originally Posted by GermanKid
Hey Andrew, could you extend my double trouble ticket? Thanks alot
Sure, what's your alias?

Quote:
Originally Posted by welsh-witch1
how do i verify my account with you like send passport and a utility bill i want everything verified before i deposit because im sure i had an account on your old site when it was ipoker or whatever network and it was a free bankroll and i never deposited so i made a new one recently looking to play there.
Sorry, this is site-wide rather than poker specific, so you'd be better off contacting regular support.

Quote:
Originally Posted by megalomaniac23
http://imgur.com/a/a7STT I have directx11, but it is not working, any advice?
Can you post the display tab of the dxdiag please?

Quote:
Originally Posted by Thrssy
Can you please extend my super and normal double trouble tickets?
Sure, done.

Quote:
Originally Posted by Egiza
even unibet site cannot load
The site was down for a bit that day, sorry for the problems - if you have any refund requests, please contact regular support.

Quote:
Originally Posted by PretzelMonies
Andrew, for at least the last month i've been having a problem whereby the software automatically folds certain hands before i've had a chance to click any buttons. It doesn't happen often but it has happened at least half a dozen times and i've just managed to record a short video of it happening:

https://www.dropbox.com/s/8vmwfukriju8nfp/Bug.mp4?dl=0 (You may need to download the file in order to see a good quality version.)

If you watch tournament 5513296 (top-left) you'll see that i'm dealt AJ on the button heads-up but the hand is immediately folded before i've had a chance to do anything and before the action buttons have even appeared. It's as if the table is still registering me clicking the "Fold to any bet button" from the previous hand. It's also happened on hands 490613215 and 491780070 and a few more before that, and on at least one of those I was also heads-up, which may be the common factor.

Here are my DirectX stats if you need them:

http://imgur.com/qTQBbHZ
http://imgur.com/XUkZnJQ
This'll be CPU lag. If you open task manager, how high is cpu usage normally and when you play like this? You can probably improve things by having fewer programs open at the same time. It may be that the machine is a bit too slow though - I don't have much way to compare the actual CPU, but 2 gb ram in win10 is not much, so windows might be taking up too much for you to be comfortable.

Quote:
Originally Posted by KarmaDope
I have a bunch of cash tickets that I thought expired today but I think they ran out last night. Can you reactivate them please so I can grind during my time off work?
Sorry for the late reply, but I believe this was done on Monday.

Quote:
Originally Posted by GermanKid
Can someone extend my double trouble ticket? Thanks in advance
What's your alias?

Quote:
Originally Posted by JaNor
Did the table layout change? Before the patch I could tile 9 tables on my WQHD monitor. Now I can only tile 6 tables.
I don't think so. What's your resolution? Could you post a screenshot please?

Quote:
Originally Posted by RK_95
Could you please extend 2x €50 Unibet Open tickets?
Sure, done.

Quote:
Originally Posted by Omaha_Player
Where are all the games Unibet very few action lately in PLO...
Yeh, April has been pretty slow. Mostly the more 'fragile' games have been slower, but we kind of expect it - the promotions aren't really about volume, it's the start of the quarter, and we're starting to get into the good weather for the year.

I expect May to be better as it'll be the 2nd month of the quarter, and we have promotions aimed more at getting games to run more. Yesterday was a pretty good day too.

Quote:
Originally Posted by Matday
hi!Whether it is possible to prolong a bonus for the first deposit
Sure, done.

Quote:
Originally Posted by senor_slizik
unfortunatelly my Double Trouble ticket was expired. Could you extend my double trouble ticket, please?
Sure, done.

Quote:
Originally Posted by Crumblepie
Hi Andrew, I know it is short notice but could you please extend my 'Double Trouble freeroll ticket' please?
Sure, done.

Quote:
Originally Posted by krawk
Has anyone had issues with the bankroll numbers? I thought I was up a lot more than 20 today and the bankroll wouldn't show up at all at times during the session (in the client top right) and when it did it seemed to vary a lot sometimes.

I'm not implying conspiracy here, just wondering if there could be anything wrong with the soft.
If you mail support, they can confirm how much you were up/down over whatever period you like. The cashier total is correct though.

Quote:
Originally Posted by ArtyMcFly
If someone has 900 euros of satty tickets and they've decided they never want to play poker ever again, is there any way to convert the tickets into a large vibrating egg? I'm asking for a friend.
I'm afraid not. It's a shame you didn't ask about the small one though.

Quote:
Originally Posted by sipio
wait so u have to play whatever ticket u have now?
I'm afraid I don't understand what you're saying.

Quote:
Originally Posted by KrustyTheClown
Hey Andrew.

Cashed out basicly my entire roll couple weeks back.
But have a bit more time now to play some poker.

Any chance of getting some kind of reload bonus?

Cheers
Sorry, we don't do that kind of thing really.

Quote:
Originally Posted by SleazyP84
I don't have time to play tomorrow, could you just send me €100 to cover what I'd normally win?
I credited it against your sklanskybuck debt.

Quote:
Originally Posted by Jugi6
Hi, to what amount of bonus points can I convert the 3,3k UO package if won via challenges before Copenhagen deadline?
The policy is:

If you win one package to an event via satellites and a second via Challenges or another promo, we can move the 2nd package to a later event, or we can convert it into €2k of tickets.

If you win one package via any method, we can move it to a later event, though the closer we get to the current one, the harder it is move and I can't guarantee it.

If you win one package via any method, alternatively we can convert it to €1k of tickets. This is a reduced amount because we get a lot of value having players go to these events - we think it keeps them as players for longer, and we get good press. This is also why we effectively subsidise UO satellites with overlays at the lower end.
[Unibet] Official Thread Quote
04-26-2017 , 11:11 AM
Hi Andrew,

A bug occuring since the march update, and not fixed in todays update is a problem with table tiling.

When tiling 2x2, there is a pretty big, totally unnecessary overlap:
https://gyazo.com/645e6d17f6a6e553fd516f0422219f71

When tiling 2x1, it is making the tables really big, even bigger than the screen:
https://gyazo.com/1ff858c0b2e3bf3092a9712b2f6cf65d
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04-26-2017 , 11:12 AM
Hi
Andrew, could you extend my double trouble ticket? Expires in a few days when I'm on vacations
username benodclxvi
Ty
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04-26-2017 , 11:25 AM
Client won't update for me. I just get this black screen and no YES/NO choice.



Hopefully it's a just a temporary issue (either my CPU or the server), so I'll try again tomorrow. I guess I'll have to use the browser version for today's bubble brutality. :/
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