Hi Andrew, just some feedback and out of the box idea re: chat.

Firstly I missed chat when i started playing on the site, but i've since grown to love no chat at the tables. There's no hate talk if you beat someone and it takes the egos out of the game quite a bit, i really like it.

Out of the box idea - if you had a mini chat 'app' and which relied on you clicking on someone and 'friending' them then they accepting your request and then they show up in a panel off the main table in your friend list. I know probabally alot of programming but it might enhance social side of the site.

Second idea - some kind of blogging platform for the site so members could blog about their poker. Similiar to stars where you log in and it knows your aliases. This would also add a nice social element to the site.

Just a couple of ideas that came to me just now at 5am in the morning!

Tickets: sure, but I can't do it until I'm in the office on Monday.

Yes, sadly the site was down for about 40 minutes last night. I think it was just a login problem (Unibet wide, rather than specific to poker) and the site ran during that time. It should be fine again now.

This MAY have been the same thing, but it may also be a cache problem. If you're still getting it, try loading IE and deleting cache/cookies.

UBO packages are credited by hand. They'll be in touch soon, but probably not 'til Monday as I don't think anyone from that department works on weekends.

Thanks for the suggestions, we've had some thoughts along similar lines. We've been talking about an emoticon-chat along the lines of Hearthstone's, or some form of stake-only chat which we'd heavily moderate (basically I'd aim to delete any comment along the lines of "you donkey", then remove that player's chat). We've also had a friend list idea going round internally but I'm not 100% sure how that kind of thing would work without it being all about harassment.

Blogging platform: I definitely agree that some form of social aspect would be great. We already have achievements and there's a rudimentary achievement-pinning option (it only shows on your achievements screen so it doesn't do a lot at the moment). This is another thing where we have quite a few ideas floating around but nothing concrete planned yet. I welcome any suggestions for either.

Good Work Andrew.

I got around 60 (!!) sng and Cash tickets, which I cant use (since I dont play that low), is it possible to convert those as well?

Sure, could you PM me your login name or post your alias? What'd you like to convert them to?

on v1.6.0 , I can't choose to register with ticket for unibet open 1e( when click to open the scroll to choose ticket nothing happens), works on v1.5.0

Thanks, I'll report it. Could you post your alias or PM me your login too please?

I recommend using 1.5.0 meanwhile - in general too, until we bring out the next updates.

Hi again, I've posted previously about being thrown out from severeal sitngos and general problems with freezing. After contributing to feedback with the broken software my compensation is a 12 euro cash game ticket which is less than the money I've lost from the problems. And the swedish support called this goodwill...

I suspect my sitngo mission balance was reset to 0 as well, as I again did the first sitngo mission today although I had done it previously. I think I was up to step 2 actually so it should have been the third part today.

Anyways, I certainly don't play poker for earning money, but for the fun of it and I play really low because I'm not that good. But I really do think it is a matter of principle for a company to be quite accurate when handling money in this day and age. It's a little scary that unibet without any warning on the site performs beta testing on their players and then don't even look into compensating when the software (which has been launched to soon) is breaking down.

But my general question is has anyone else had a problem with the mission thing resetting? It kind of makes it hard to complete the other missions before first of july when this happened.

Despite all my complaints I believe in the concept that unibet has here and am probably gonna stay and play really low until the site is reliable. I would also recommend people being careful since unibet do not take proper responsibility for the problems if anyones bankroll is affected by it. Also to play low because it can be so tilting for some of the problems to occur

Btw, hope I don't offend you Andrew I think you are doing a super good job with this thread!

Ok so now I have an answer from the swedish suppport again. This is a little strange. I had massive problems on the 26th when I was playing sitngos and cash games. This was due to the software not working.

The swedish chat support says this was due to my internet connection which is simply not true. However, on the 27th I didn't play and this was what caused the mission to reset. So no bug.

But it's funny to me that I should have to complete the mission while the program has this sitngo bug on mac. Unibet wants me to pay for sitngos while I can't really win them because I'm freezed out. They should have frozen the sitngo mission thing until the problem was solved I believe.

This in combination with them not refunding the broken sitngo sessions is really bad I think. Sorry for raining on this thread.

Hello,
I would like to write a review of your software, with a few suggestions and recommendations.
First of all I'd like to say, that I had more fun playing poker on your client in last 2 weeks, than I had in 3+ years playing on Pokerstars. Finally someone brings innovation and refreshment in an online poker game !
I really like the overall concept... So much that I'm not sad or mad even when I lose, because when I look at the profile, and see all that progress in various things like missions, welcome bonus, challenges, it just seems like time good wasted

Overall I'd say that INCENTIVE is the word that best describes the client. And I think it is the one of, if not the most important thing about playing poker online. Every player needs something to motivate him to play and you just made the right thing with missions, challenges etc.

The graphics, sounds and animations are all top-notch and much better than on any other clients available out there; and still, everything is so simple than noone can actually get lost (like every first-time player is when he opens the PS client for the first time).

It should be noted that rake is almost non-existant on micro stakes, which is extremely good for recreational players and poker beginners. Also, the smallest stakes at NL4 are actually very interesting to play because the game is neither too small nor too big (between so much similar but still so different NL2 and NL5). Overall, the content offered is ideal for recreational players, but also very comfy for regulars.

Also, I think that you offer the poker experience closest to play in real life, because in reality there are no HUDs and replays to help you out, just reading your opponent, remembering things and making right choices.
I really hope that players will recognize all of this and play on your site, all others are actually same but with different skins and some minor differences in tweaking options available.


Here is the list of bugs I've experienced in 2 weeks of playing ,and also some recommendations of things I'd like to see in Unibet poker:
- Make login window so it actually can remember at least the username if not also the password

- The amount TO BET sometimes disappears randomly and stays that way. The only solution then is to exit the client and enter again, if you dont want to play not knowing how much you want to bet

- Dealer button is sometimes hard to see or also disappears

- I'd like to be able to sit out on just one of tables (currently there's only global sitout option available)

- Why can I not see the opponent's losing hand every time ? The poker playing experience is close to real one as it is, but even in real games, everyone can see a losing hand when players go to showdown, right ? Closely related to this, even if it's actually ok if it stays this way, probably it would be better if there was a replay option – for the last hand only

- Please make android app in the future... You would probably get alot of players with it.
Playing in browser is a GREAT idea, but it could also offer more functionality and content

- Will there be a deal for friend refferals ? If yes, when ? (That would be awesome)

- Current roster of avatars is very original and funny. You could add more of them and make special events (tourneys) for special avatars (I remember they did something like that on Full Tilt and their avatars are much worse than yours). It's the thing that differentiates you from other sites

- Please make tourney lobby autorefreshed (I have to exit/enter the lobby to see actual situation). Please make visible somewhere blind levels when playing tourney

- Current experience when playing is overall ok, but still, sometimes it feels a bit sluggish. Perhaps it would be good to optimize it better or even add graphical options for people with weak computers. I know that you made it from the beginning to look better and demand more, but have in mind that one of the reasons why PS and FT are so popular is also that they can be played on „wooden“ PCs

- Please add better rewards for Unibet open tourneys. If someone pays 25 EUR or (125 EUR for 5 buyins?), and there is only 1 reward worth playing for – 2000 EUR UO package, while rewards for places 2-4 are 0.50-2 EUR, it's really not motivating to play. I know that 60 players in a tourney probably doesn't even cover for the 1st place, but still, make it more appealing, right now it seems more like a waste of time for majority of contestants

- It's somewhat strange to see that, if you steal blind with allin, you will see that you won a pot much larger than you actually won, because it adds your whole stack with those blinds. I better prefer to know how much exactly did I win (that is, only the blinds). Also, when in the pot, amount is added in such a way that I can always see only the total amount, so I always have to calculate to myself, how much the pot actually was before the opponent's bet. So what I'm saying is, I'd like to see the total pot after a bet, but somewhere (maybe below that), amount of the pot before the bet. That way I can be more precise of how much I'm actually investing in the pot. I think that they made this particular thing very clear on PS (I never have to calculate the pot)

- If you try to move the window of the client while it is loading, most probably you will get the technical error message. Please fix this.

- Please make achievements usable in some way other than only on your own profile in the client. IMO, it would be fun to be able to see achievements of other players at the table

- Concentrate on marketing, you have excellent idea of online poker, now you need to advertise it aggressively, here would also help sponsored players, and some kind (any kind) of merchandise offered trough the customer VIP program. Even basic things like t-shirts with Unibet logo can make a lot for brand recognition


I guess that would be all for now (sorry if the post is too long, I've been collecting these things trough 2 weeks of playing)
I wish you all the best, you are definitely going in the right direction
(I also tried the new PS7 beta, it's not nearly as good as your client)

Hi is there some way to turn the casino links off from the right side of the client so they dont show up
if there isn't a setting for people that want to do this would be really useful

I think I said this a couple of days ago - could you PM me your login name or post your alias please?

I can look at this too.

You can't turn them off and I don't think the chances are very high we'll ever include that as an option. I know that some people don't like it, but it also makes us money and doesn't appear to harm the games. One of the ways that we can persuade Unibet to invest in poker is that we can encourage players to use our other products. Unibet make a pretty small amount of money from poker right now - I think it's 3% - so we need to give them good reasons to spend time and money on it.

This is why most other poker companies haven't been able to innovate. I used to be head of Poker Customer Experience at Ladbrokes, and when you're in a meeting and poker comes up, important people literally sigh and you can see them wishing it would just go away.

Unibet took a gamble to try to do something about their decline in poker, but they are doing it for commercial reasons too.

Thanks for the feedback. I'm interested in adding overlay screens for new accounts when they first visit different parts of the client, to explain what is going on. The UX team did a really good job though, so I'm glad to hear it mostly works as it is.

This is something that the UX team are now working on. They weren't able to do anything until the .DK client came out a week or so ago, but hopefully this can be fixed soon.

Hmm, not sure I've heard of this one. The next time you see it, could you take a screenshot please? Then we can look into it more easily.

Similarly, this is something I haven't heard of before. Could you take a screenshot of this one too please?

The idea of global sitout is to make it harder to table select. First, it makes it harder for players from joining lots of games, sitting out, then picking the ones you think are best. Second, it stops those ugly situations you get on other sites where a weak player loses and the entire table sits out, waiting for them to reload, or for a new victim.

It doesn't totally solve either of those problems, but that's the aim for it at the moment.

I think this is a problem of timing. Sometimes the cards aren't showed long enough in showdown situations, so the cards are shown for a very very brief time so effectively don't appear.

You can click on the hand history number for the last hand to see what they had. I realise that isn't ideal so I'd like to get something done about this one.

Hand replayer is on the list. The only reason it isn't in so far is that it's quite a big job, but it's just a matter of time.

This is on the roadmap for later this year. I think the aim at the moment is to get MTTs working in browser and iOS first, and possibly multi-tabling if it's possible (there are system spec constraints), then to build an Android version.

I believe that this is being worked on at the moment but it isn't one of my areas so I'm not sure what's going on. I'll investigate.

We're adding four new avatars that are unlocked in Challenges next quarter (i.e. from Tuesday). The aim is to keep on adding new ones. I also want to do promos where players can get custom avatars too.

The tourney lobby basically sucks. This is something that we are going to work on in the near future. That's both the specific tourney lobby, and the general one.

Yes, I think this is definitely a big weakness. I'm not sure there's a great deal that we can do though, and it's one of those problems that slowly disappears with time as people get faster machines. I suspect that if the developers can find ways to add more features to the iPad app, they'll also be able to improve the speed of the desktop versions though, so hopefully some more can be done here.

This is another one that isn't one of my areas, but there's also a €250 buyin satellite on Sundays (with feeder sats too). The idea is that there're two types of routes in, one with a big ratio of entrants: winners and one with a smaller ratio.

If I get the time, I'm going to look a bit at the UBO satellites next week. I redesigned the tourney schedule a while ago - it's only just come in, and is still missing ante-only tournaments - and I'd like to look at the UBO one too. The first aim is to get it to be mostly 9 max as that's what the final is like too.

This makes sense but it may take quite a lot of work to change. I'll have a look.

Hmm, this doesn't happen for me. I wonder if it might be a CPU lag problem? As you said earlier, the client has quite high CPU demands.

Right now, this does work on the avatar screen, but the original plan was to also use it on the tables. I think that achievements need some form of redesign, so that's something we'll look into.

Essentially, the reason we don't do "real" items in Challenges is that it's a real pain to organise the warehouse and the shipping and so on and so forth. I definitely support doing it if we ever get the manpower though - having tshirts etc early on in Challenges is probably more cost effective than a €10 SNG ticket because people can wear them more than once.

We also have some fun stuff like avatar face-masks - see an example in the Skype picture of a colleague that I've posted at the end of this response.

And we have got some avatar t-shirts that we have used at Unibet Open. As you can see from this post, we have quite a few things going on and our jobs are largely a matter of prioritisation. If we can find the time to do this, then I'd love to.

As for advertising in general, that's basically up to Unibet. We're doing pretty well right now - two eGR awards, raking more each month than the last (which we've never had before in the last half dozen summers, normally we decline when it's nice outside), and it looks like what we're doing is working. The longer that it works, the more likely we are to continue to be able to run TV ads and so forth. I posted our first two earlier in the thread. To be honest, I'm not in love with the idea of sponsored players. It'd be great if we could get a Nadal, but that's out of our budget (we're essentially about 1% the size of PS right now), and the "sponsored pro" thing isn't really the image we're going for.



(Hi Magnus!)

Hi, sry for some lazy questions but ur service seems very good!
What stakes do u offer PLO HU?
Is there any action HU on the site?

Will get the client soon!

There is no headsup cash. The biggest HU SNG is €100. The biggest cash games are PLO400 and NL400.

I don't know if we'll do headsup cash one day. We want to add more games as liquidity grows and I think fast25, NL600 and possibly some form of 9 max NLHE must be the strongest candidates. But the problem with HU is that I think new players go broke faster, and that's against our philosophy. I also personally find HU a bit strange when you can change alias three times a day.

The comment about the client not being very useful for players with "wooden" computers made me laugh. I also agree that its too sluggish which can be annoying in the long run.

Players want smooth sailing no matter how good/bad they are.

I think we have two big medium term problems - the next year or so. These are where we're weakest at the moment.

The first is that we need to make sure we get the features out that we're missing. Table priority. Table tiling/cascading. Hand replayer. Chat of some kind. Specific tourney lobby. Main tourney lobby. Probably another tourney format. And we have to do all that while still adding features nobody else has, plus keep updating challenges, missions, achievements, etc.

The second is that we're too CPU intensive. I HOPE that there are optimisations that the developers can find, but I think that by and large we'll just have to live with it. Maybe there's another 10% here or there, but the basic problem will remain. The reason this is a medium term rather than a long term problem is that Moore's Law will fix it for us.

no button on fast table

http://p o s t img.org/image/48bke2nft/

address without spaces

Weird. Thanks, I've reported it.

Hi

Congratulations on you new Client and the prices you won.

Thought I would give you some feedback aswell. Only glimped through so some of this might been mentioned before.

When you fastfold to quick i think, it doesent get registered and you have to wait untill timebank runs out and your sit out.

The €1 unibet open tickects can be used it seems. When I try to register to the suggested tour I get the message "no tickets availible". I can see you offer to exchange them to cash tickets and if you have the time your most welcome to change mine to a cash ticket of any sort nick: klokankio.

Dealer button disapears from time to time.

Sometime when i try to raise out of the BB it changes the amount.
I.E - I raise 0.12 and the number on the raise button changes to 0.8. It will be added to the bb so the raise is porper executed, just abit confusing.

As someone stated earlier the Incentive to play is working good. It even got me to build a roll from scratch, since its actually feels fun in someway.

I like the challengesystem and that it is not rakebased to complete them. I agree the tickets gives the sence of accomplishment and recieving value straight away, and if made possible to choose your tickets instead, it would enhance the entire challenge system.

A note on the €500 bonus. I know this might be targeted midstakes grinders, but i think that is kind of a shame.

I love you concept with low rake on micros so moving up stakes is easier and faster, but trying to clear a bonus like that on micros is just a mooh-point and I think it contradicts the 'Incentive' concept.
This could maybe be abit more dynamic aswell so you can choose between bonuses. The easier ones could have less rakeback.
I personally atleast would prefer a bonus with lower value (% wise) but the chance of completing it.

Just my 2 cents, and thumbs up on a great initiative

100 GTD Spped Hold'Em 9 Seat (tt344054) is frozen for 5 minutes now. I could join a cashtable. The Blinds counter keeps on counting and blinds increase..... and while typing it starts again, missing 1 or 2 blind levels and this is a SPEED tourney. Not happy about it.

Done

Done

Right now there's a global Unibet Refer a Friend scheme. It gives the referrer £20 if the referred player wagers a certain amount, but it only counts sportsbook and casino bets right now.

We're looking to include poker too in the relatively near future but I'm not certain what form it will take, possibly it'll involve freerolls.

I know you have done in the past, but could you PM me your alias or login name please? I get too many PMs to find old ones.

I think we had this as a bug quite a long time ago and we thought it was fixed. I guess it wasn't. The next time it happens to you, could you note down the hand history number and PM it to me or post it here please?

Could you tell me a tournament number where this is happening please? I killed 10x of your €1 tickets and credited you with a €10 fast10 ticket.

This is being looked into and will hopefully be fixed soon.

Could you give me a hand number where this happened to you please? Then we can track down when it happens. I think we have a couple of other instances of this already but I'm not 100% sure that the same thing is happening each time.

Q3 challenges payouts (the ones that come in tomorrow morning) should solve this to some degree. There're fewer tickets awarded and more playthrough bonuses & straight cash instead. It's not a perfect solution but it should be an improvement. I have some plans for a longer term solution that involves bonus money, but it may be quite hard to build so is likely some way off.

As you say, this is a side effect of there being very low rake. I've also had quite a few complaints about the number of flops required for the NL4 ticket that we award to a lot of core markets.

That's a good idea. I'm not totally sure how we'd implement it, but I'll give it some thought. The problem is that you don't want to give that choice to a new players the first time they log in. It'd be great if there was some way to convert the playthrough bonus into something else at any stage though... Hmm.

Same problem, cant use the tickets, could you change it to sg tickets?

screenname MA3006

If anyone has asked me to exchange tickets and I haven't yet, please let me know. I may have lost track of a couple of them via changing computers etc.

I forgot to add: this is one of the reasons why we have five geometric increments on the playthrough bonus instead of five equal increments. We wanted NL4 players to be able to clear a couple of the increments too.

Could you give me a tournament ID where you get this problem please? Then I'll convert the tickets, as you can't test if I cancel the tickets.

Ha! Test bribery.